Helpy Description

Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support!

Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.

Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Helpy has an API
No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Helpy.io, Inc.
Year Founded:
2016
Headquarters:
United States
Website:
helpy.io
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Media

Main ticketing UI

Main ticketing UI

Main ticketing UI Chat and Knowledgebase widget
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Product Details

Platforms
SaaS
Linux
On-Premises
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

Helpy Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Helpy Lists

Helpy User Reviews

Write a Review
  • Name: Chet N.
    Job Title: CEO
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great for free

    Date: May 05 2020

    Summary: Overall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.

    Positive: Super good support desk center that provides ticketing and other support options. It's free which is nice.

    Negative: Very basic so if you need white label it's not possible.

    Read More...