Alternatives to Invarosoft

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 17,000 customers around the world, and is consistently ranked #1 for our world-class customer support. The NinjaOne platform gives IT teams proactive endpoint monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in a unified solution with a fast, modern, intuitive interface.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

OpManager is the ideal end-to-end network monitoring tool for your organization's network. With OpManager, you can keep a close eye on health, performance, and availability levels of all network devices. This includes monitoring switches, routers, LANs, WLCs, IP addresses and firewalls. Insights into your hardware health and performance; monitor CPU, memory, temperature, disk usage, and more to improve efficiency. Seamlessly manage faults and alerts with instant notifications and detailed logs. Streamlined workflows facilitate easy set-up to execute quick diagnosis and corrective measures. The solution also comes with powerful visualization tools such as business views, 3d data center views, topology maps, heat maps, and customizable dashboards. Get proactive in capacity planning and decision-making with over 250 predefined reports covering all important metrics and areas in your network. Overall, OpManager's detailed management capabilities make it the ideal solution for IT administrators to achieve network resiliency and efficiency.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

ServiceDesk Plus is a web-based, fully-featured ITSM suite that is specifically designed for managed service providers. This all-in one ITSM solution provides comprehensive help desk, service desk and asset management in a multi-tenant architecture that has strong data segregation. This allows service providers to provide services and support to multiple clients through centralized controls.

Semeon helps you to understand and prioritize large-scale customer, employee, and marketplace feedback data from any source, including social, reviews, and CRM data. Our platform automatically extracts multi-word concepts relevant to your data, measures sentiment, and generates insightful dashboards. Semeon technology is available in more than 10 languages. Government entities, security and defense agencies, brands, and organizations around the globe rely on it to improve customer experience, citizens' lives, reduce operational costs, and drive growth.

DD Tech allows you to access your ConnectWise or Autotask tickets from anywhere and on any device. You can customize your Service Catalog and create superior Custom Forms to provide quick and relevant support to your users. DD Chat allows you to stay in touch with your users and continue to provide excellent service. You can send templates emails that allow users to add notes to tickets or to start chats with your techs. DeskDirector can help you meet your MSP's needs, from sharing tickets with clients to creating dynamic service experiences - DeskDirector is able to do it all.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

One platform to curate and sell everything-as-a-service IT propositions. You can curate top-tier technology proposals with instant eCommerce, order management and subscription billing tools. A centralized MSP dashboard and automated provisioning workflows can reduce deployment times and costs up to 90%. Our intuitive customer self-service dashboard improves customer experience and reduces calls to your helpdesk. Encapto's intuitive self service interface was designed for the non-technical customer. It combines cross-architectural technology to improve customer outcomes, reduce support burden, create stickiness, and offer easy up-sell opportunities. Relax, let your customers take care of themselves. So that your customers can place their orders online, create a branded storefront. Simple order flows make it easy to cross-sell, upsell, and cross-sell products, add-ons and unique offers.

You are in this business to make money and provide exceptional IT service. Too often, help desk software can eat into profits by tying up engineers in overhead. N-able MSPManager™, breaks this pattern by allowing you to capture the essential elements you need without getting bogged down in minutia. MSP Manager allows you to provide value that keeps clients happy. All of your customer information is accessible from one IT service management software. Your own customer portal makes it easy for customers. With clear dashboards and reports, you can keep track of the health of your business. Our MSP Manager mobile app helps you quickly solve problems. Simple scheduling makes logistics easy. Quick ticketing allows you to get back to work and captures the essentials. Your business will be affected by every minute an engineer spends on a ticket adding unnecessary details. These costs can add up over time.

Growth is not guaranteed. Atria is a unified Active Directory, Workspace and Microsoft 365 management portal that helps managed service providers scale more effectively. Atria provides the tools you need to standardize and automate service delivery, reducing helpdesk tickets, and escalations dramatically improving your operational efficiency. Atria can help you streamline service tickets and tasks, increase your helpdesk's efficiency, or empower customers with selfservice. You'll see the benefits immediately and save measurable time and money. Atria has over 20 years of experience in managed services and is uniquely positioned to help you grow your business.

Seceon’s platform allows over 250 MSP/MSSP Partners and their 7,000 clients to reduce risk and run efficient security operations. Cyber attacks and insider threat are prevalent in many industries. Seceon streamlines operations by providing a single pane-of-glass with full visibility of all attack surface, prioritized alerts and easy-to automate responses to remediate attacks and breaches. The platform includes continuous compliance posture reporting and management. Seceon aiSIEM combined with aiXDR is a comprehensive cybersecurity platform that visualizes and detects ransomware in real-time and eliminates threats. It also includes continuous compliance posture management and reporting.

Spiceworks can be your mission control for all networks you serve with a little knowledge. Spiceworks allows you collect network information from all client sites over secure HTTPS, then consolidate it and manage it all from a single location. After a quick set-up in Spiceworks, each client can have their own user portal to submit helpdesk tickets. All of them will be directed to your central Spiceworks installation. Each client will have their own Active Directory authentication to ensure security. You can also view all your open help tickets from one place, auto-assign tickets based on client, and create detailed reports. IT is always on the move! You can open, close, assign, or respond to help desk tickets from your mobile device with just a few text commands. You can now manage all client requests from anywhere, whether you are at work, lunch, or on the golf course.

Most PSA software has been over-engineered and is a hodgepodge of capabilities. It often requires complex configuration by specialists before it can be used. Zest was designed with the idea that a PSA must be tailored to meet the needs of MSP technicians and managers, and should work from the first day. Zest was designed to be ready for use right out of the box. The days of complicated configurations that took months to complete are over. Zest will help you stand out from the competition and keep your customers. Zest was designed to optimize technicians' workload and workflow, and we are the PSA that technicians enjoy using. It is important to ensure that clients are satisfied when running an MSP. Zest lets you know how each account is doing. Zest was designed to be the antithesis of large, complex MSP systems. We removed unnecessary customizations, time consuming configuration and expensive additional hires to give you only what you need.

UNIFIED vCIO MANAGEMENT SYSTEM. Streamline Technology Business Reviews with the Combination of vCIO Activities and Technology Alignment Frameworks in One Platform. Document. Our integrated documentation platform allows you to document the network of your clients. Review. Perform technology audit based on built-in templates Present. Present the report and give clients access to their QBR dashboard. Highlights All the tools you need in one simple solution. vCIO Dashboard. A single pane of glass gives quick insight into the most important areas of client's network and security operations. A dashboard that displays data from multiple sources in a simple to use format. Your clients will have limited access to the information that is most important to them. Technology & Security Review Frameworks. Use easy-to-use QBR frameworks. You can use our QBR templates, which include industry-specific standards such as NIST CSF, ISO27001 and PCI, HIPAA, and many more.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

Igiko Management Tools is a web-based software that allows remote access to, management and monitoring of physical or virtual machines within a permissions-based security model. Igiko comes with a built-in remote gateway that allows you establish connections to your computers and VMs. The web console supports HTML5 RDP control, which allows remote desktops to be accessed from any web browser. The Igiko application, unlike most RMM tools is an agentless service. To provide remote access, monitoring, management and remote access capabilities to all local computers or VMs, you can only install it on one machine. Configuring and accessing the application globally is easy with embedded web server and tunnel-provider clients that have a dedicated DNS address on Igiko server. Igiko is ideal to small and medium businesses, hosting providers and software development and engineering firms, as well as home users and virtual labs.

PSA Software simplified Computicate makes managing IT services easy with its exclusive PSA software for MSPs. Gain greater insight, increase efficiency, and grow your profits. Automate your back-end business In just a few clicks, automate tasks such as time tracking, invoicing, following up with clients. Optimize your service delivery Complete helpdesk ticketing solution. It makes IT service delivery simple and accurate. Your bottom line will improve Never miss an incoming ticket or alert again. Maximize productivity and monitor productivity. All the tools you need for managing your MSP business successfully. Computicate PSA integrates all aspects of IT Services Management System. Exclusively for MSPs

As the leader in telecommunications billing software and tax compliance, we serve Telcos, MSPs, VoIP providers, WISPs, & CLECs. SBS has helped competitive telecom companies grow & maintain profitability since 1989. IntegriBill lets telecommunications companies with multiple carriers, products, and switch types produce one convergent invoice. We'll make sure your invoices are always in compliance with taxing authorities, including the assurance that your clients aren’t overpaying for telecom taxes. We handle: * Regulatory and Tax Calculation * Tax Exemption Tracking * Tax Mapping Assistance * 499 Reporting Assistance * Traffic Studies * Commission module (Flat rate, % Gross, or % Net) * Hosted Agent Portal * Collections Module * Integrated ACH/Credit Card processing * Hosted End User Portal * Quickbooks Online Integration * RESTful API * Call Detail Jurisdictionalization & Rating Most of our clients have been with us for 10+ yrs. It's thanks to our first-class team that we have high retention rate. Our development team spends at least a year in the operations department before settling into their coding duties. We ensure that our ops team has current knowledge of tax and compliance regulations.

Hatz AI is a tool that helps MSPs create an AI-as a service business by integrating custom LLMs. The platform is powered with an LLM ops engines called Mido, and includes multi-tenant administration through an MSP admin panel. Hatz MSP partners are able to quickly integrate AI in their product offerings through the creation of specialized AI workflows and applications for their customers, and by offering AI assistants that are managed by their organization. Hatz AI allows MSPs also to build a record system for small businesses, with custom LLMs. Save on operational costs with a secure AI chat assistant that is managed by an organization. MSPs can create pre-built applications and prompts for end users using our interface and then publish them across tenants.

Turn your product into a growth engine. Your users expect frictionless, product-driven experiences. Appcues will help you grow your business faster. Appcues is a better user experience that leads to more profitable and faster growth. We created the Product-Led Growth Platform. Appcues makes it simple to deliver exceptional user experiences at large scale and unify your company around the product's greatest lever for growth. Appcues assists companies in delivering positive customer experiences and scalable business growth. Personalized onboarding experiences will impress users. Make a great impression. Engage, educate, and guide users to value quickly to onboard and activate them. Using prompts and walkthroughs that are timely and contextual will increase feature adoption and engagement.

Technology that directly impacts your customer experience team's performance. To significantly increase organizational throughput and CSAT scores, engage ASAPP customer experience performance platform (CXP). CX performance can be limited by inflexible and archaic architectures. Adding layer after layer of technology to your business has not resulted in a reduction in agents, lower costs, or happier customers as they promised. Our technology is specifically designed for agents to better serve their customers. Bots are not going to replace your agents, despite vendor claims. Agent assistance is not enough. Machine learning allows the platform to gain insight into how your best agents respond to customers' needs. Agent Journeys™ is more than just the conversation. It's the combination of words and actions that make up Agent Journeys™.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Since over a decade, we have been creating customer experience (CX), programs that capture hearts, grow bottomlines, unlock operational efficiencies, transform organizational cultures, and unlock operational efficiencies. We know that customers have changing needs and expectations. This is why we never stop striving for excellence in implementation. CX programs that are continually improved are a success because they are constantly improving. This allows for new initiatives that delight customers every day. A comprehensive set of additional metrics is available that works well with the Net Promoter Score (NPS). This gives you a comprehensive, actionable view of customer sentiment, overall customer perception, and brand products and services. Customers at risk of ending their relationship with your brand will be identified immediately. We help you identify these customers and empower your team so they don't churn or damage your reputation.

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

CX Intelligence models provide insight that can be used immediately within your business, from the front line to senior management. It is tailored to your specific needs. Technology combined with the right amount self-service to put your control, and the right amount tailored insight and support services that guide you as and whenever you need it. We gather and aggregate customer experience data, including journey, behavior, and demographic data, to improve customer experience monitoring and improvement in real-time. We listen to your customers on their terms. We capture the voice of your customer at every touchpoint, in any language and on any device. We are quick and efficient: As experts in highly personalized transactional survey design, we allow customers to voice their opinions in a fast and efficient manner. This results in survey response rates of up to 48%.

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.

C1Conversations is the most innovative, all-in-one, frictionless omnichannel customer experience solution. C1Conversations is a holistic integration platform-as-a-service, enabling next-gen CX applications to legacy call center infrastructures. C1Conversations offers solutions that can help. Today's companies rely on multiple apps and both cloud-based and premise-based services to keep their business running smoothly. Apps and platforms are constantly evolving and growing, making it difficult to streamline technology. This can lead to a business not running as efficiently and effectively. Customers can experience a disjointed or inconsistent customer experience. C1Conversations is unique in its ability to provide multi-faceted solutions to complex back-end business and call center problems. Agents can now see all digital and voice interactions through one pane of glass.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.

You can improve your customer experience and reduce support costs by between 30% and 50%. Customers don't have to leave the page in order to receive smart, instant answers. AnswerDash AI predicts the needs of users and presents Q&A that's contextual to the page or personalized to them. Your customers can now get instant answers without having to submit a ticket or start a live chat. Based on user profile and webpage content, predict user queries.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Your customers will be delighted by your experiences. With Antlere, unleash the power of CX and let the results speak louder than words. You can unleash your employees' potential by creating consistent experiences across all interactions with your company. Happy customers are more likely spend more, stay longer and praise your company to their peers. Delivering exceptional customer experiences builds loyalty and sets you apart. Customers have the ultimate power thanks to technology and choice. Antlere gives customers the tools they need to make their experience memorable. It takes a little magic to deliver a memorable customer experience. You can enhance the classic customer experience with a variety of interactions.

Professional service companies around the globe love Accelo to manage client work profitably. The cloud-based platform handles all aspects of client work delivery from prospect to payment. It also manages tickets, retainers and timesheets. The client work management platform puts an emphasis on money and time. It gives you a complete view of your most recent business data and financial performance. Client communications, activities, and work are all centralized on a single platform so you can always see where things are without needing to ask for status updates. Accelo improves efficiency and streamlines workflows across the business. It also helps teams and leaders coordinate better and increase visibility. This allows professionals to concentrate on the most important work while leaders can run the business. Managers can deliver projects on time and within budget by harnessing the power of automation.

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Automating your data insights can save you hours each week. Quickly answer difficult questions, make better decisions, and improve your service process. Keep service costs down by responding quickly to changes in performance KPIs Find the root cause of service contacts and redirect future tickets to provide exceptional service. Demonstrate the value of your customer experience by demonstrating how your team has the greatest CX impact. These insights will help you identify the areas that need improvement. Discover the true reasons behind customer satisfaction, team performance, costs, and other factors that can affect your service. Are you ready to love coming to work and feel empowered at work? With insights, you can have more personalized 1:1 coaching and training. AI-generated insights platform to support customer service leaders. Eliminate random ticket reviews and put your focus on what is important. Find opportunities to improve your people, services, and products.

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Opsview monitors operating system, networks, clouds, containers, databases and applications. BSM (Business Service Monitoring) gives you a more detailed view of your IT infrastructure than a Host-by-Host approach. Your monitoring solution will provide information about resiliency, operational availability (SLA/OLA), as well as other important aspects. You can quickly monitor your IT infrastructure, public or private cloud services, VMs and containers, databases, and applications with the 200+ Opsview-supported Opspacks. The Opsview API is a great way to communicate with your business and streamline your workflow. Monitoring software without excellent customer support is not worth the investment. With their monitoring expertise, the Opsview Customer Success Team strives for greater value for its customers.

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

Customers are constantly giving feedback. InQuba's intuitive graphical interface allows customers to provide feedback at any stage in their journey, on any channel. Each survey is highly personal and contextualized, driven by the Single view of each customer. Deliver the right information to the right person at exactly the right time. InQuba allows you to organize feedback into channels that are appropriate for different audiences and escalate important issues according to rules. This could be a low NPS score or negative sentiment or themes found in the analysis verbatim feedback. Collaborate to resolve issues within the SLAs and built in workflow. Your customers' journeys provide valuable insight. You can model customers' journeys using experience steps and service channels. This will allow their structured and unstructured feedback and be connected to each step of their journey.

Dynamic relationships between your business and clients are key to success. Without spending hours crunching numbers to create static spreadsheets, you may not be able to identify areas of financial inefficiencies or lost revenue opportunities. MSPCFO provides the data you need to identify which agreements, engineers, and clients are making you money, and which ones are decreasing your profitability each month. With over 50 real-time reports, our business intelligence platform gives you the power and ability to identify, diagnose, and track revenue drivers and drags on profitability. Your PSA contains all the information you need to increase your revenue. Get it out today. MSPCFO gives you the data you need to determine which agreements, engineers, and clients are profitable and which ones lower your monthly earnings.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlXPerceive is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.