inQuba CX Reviews

inQuba CX Description

Customers are constantly giving feedback. InQuba's intuitive graphical interface allows customers to provide feedback at any stage in their journey, on any channel. Each survey is highly personal and contextualized, driven by the Single view of each customer. Deliver the right information to the right person at exactly the right time. InQuba allows you to organize feedback into channels that are appropriate for different audiences and escalate important issues according to rules. This could be a low NPS score or negative sentiment or themes found in the analysis verbatim feedback. Collaborate to resolve issues within the SLAs and built in workflow. Your customers' journeys provide valuable insight. You can model customers' journeys using experience steps and service channels. This will allow their structured and unstructured feedback and be connected to each step of their journey.