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Description
A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.
Description
Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.
API Access
Has API
No
API Access
Has API
No
Integrations
Alert Centric
No
Autotask PSA
No
Cisco Meraki
Yes
Cisco Umbrella
Yes
ConnectBooster
No
ConnectWise PSA
No
Datto RMM
No
Datto Workplace
No
HappySat
No
IT Glue
No
Integrations
Alert Centric
Yes
Autotask PSA
Yes
Cisco Meraki
No
Cisco Umbrella
No
ConnectBooster
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Datto Workplace
Yes
HappySat
Yes
IT Glue
Yes
Pricing Details
$280 per month
Billed for 5 years
Free Trial
Yes
Free Version
No
Pricing Details
$189 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Encapto
Founded
2014
Country
Australia
Website
www.encapto.com
Vendor Details
Company Name
Invarosoft
Founded
2017
Country
United States
Website
www.invarosoft.com
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
