Alternatives to Electric

NinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Rippling streamlines HR, payroll, IT, and spend management for global businesses. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration to performance. Automate HR tasks, simplify approvals, and ensure compliance. Manage devices, software access, and compliance monitoring all from one dashboard. Enjoy timely payroll, expense management, and dynamic financial policies, empowering you to save time, reduce costs, and enhance efficiency in your business. Experience the power of unified management with Rippling today.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Auvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency.

Iru AI reimagines enterprise security and IT management with a unified, AI-driven platform that eliminates tool fragmentation and operational overhead. At its core is the Iru Context Model, a dynamic intelligence layer that connects identity, endpoint, and compliance management into one cohesive ecosystem. The platform offers passwordless authentication, device-bound access policies, and real-time vulnerability detection—creating a trust fabric that safeguards every user and device. Iru’s endpoint suite integrates management, detection, and response capabilities across Apple, Windows, and Android environments for holistic protection. Its Compliance Automation engine continuously maps and updates controls, ensuring organizations remain audit-ready while accelerating deal cycles. By merging automation with contextual intelligence, Iru empowers IT and security teams to make faster, smarter decisions. Companies gain a consolidated view of their infrastructure, reducing zero-day exploit risks and boosting productivity across teams. With a 4.75/5 G2 rating and adoption by thousands of high-growth enterprises, Iru delivers a future-ready foundation for secure, intelligent business operations.

Privileges and associated credentials are extremely important as they grant access to your organization's most sensitive information. The type of sensitive information varies a lot based on the industry. For example, healthcare organizations hold a lot of patient data and banks and financial institutions hold payment details, customer data. It is important to lock down access to these privileged accounts. Often, these accounts are left unmanaged and spread around the entire organization. You need a Privileged Access Management solution like Securden Unified PAM that helps consolidate all privileged identities and accounts into a centralized vault for easy management. Restrict access to these privileged accounts and enforce principle of Just-in-time access. Users can launch one-click remote connections to IT assets they have access to. Monitor and manage remote sessions launched by users, third party vendors, IT admin with shadowing capabilities. Eliminate local admin rights from endpoints and use application control policies to efficiently enforce Zero-Trust without impacting productivity. Record and track all activities with comprehensive audit trails and actionable reports and ensure compliance with industry standards.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

SuperOps is a next-generation, all-in-one PSA-RMM platform designed for ambitious MSPs looking to scale efficiently. Infused with AI-driven intelligence and smart automation, SuperOps offers a comprehensive suite of features, from IT documentation to project management, ensuring MSPs have everything they need in one place. Say goodbye to juggling multiple disconnected tools—SuperOps empowers MSPs to move beyond outdated, fragmented systems with a cloud-native platform built for simplicity and productivity. Experience a seamless, modern solution that streamlines operations and makes managing IT services effortless.

Heimdal® Endpoint Detection and Response is our proprietary multi-solution service providing unique prevention, threat-hunting, and remediation capabilities. It combines the most advanced threat-hunting technologies in existence: Heimdal Next-Gen Antivirus, Heimdal Privileged Access Management, Heimdal Application Control, Heimdal Ransomware Encryption Protection, Heimdal Patch & Asset Management, and Heimdal Threat Prevention. With 6 modules working together seamlessly under one convenient roof, all within one agent and one platform, Heimdal Endpoint Detection and Response grants you access to all the essential cybersecurity layers your business needs to protect itself against both known and unknown online and insider threats. Our state-of-the-art product empowers you to quickly and effortlessly respond to sophisticated malware with stunning accuracy, protecting your digital assets and your reputation in the process as well.

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

LogMeIn Resolve is a comprehensive unified endpoint management (UEM) platform designed to streamline IT operations and help managed service providers (MSPs) scale efficiently. It integrates remote monitoring and management, unattended remote access, ticketing systems, workflow automation, and AI-driven insights into a centralized console. The platform supports patch management, antivirus monitoring, alerting, and remote execution, allowing IT teams to proactively maintain device health and optimize performance. Users benefit from unattended access to Windows, Mac, and Android devices, enabling issue resolution without user disruption. LogMeIn Resolve also offers IT asset management capabilities that track inventory, license compliance, and usage to support smarter decision-making. AI-powered features such as helpdesk ticket summaries and script generation boost team productivity. The platform integrates easily with popular tools like ServiceNow, Zendesk, and Microsoft Teams. LogMeIn Resolve is ideal for IT teams and MSPs looking for a secure, flexible, and AI-augmented solution to modern IT management challenges.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

Zluri is a SaaS Operations Management Platform for IT Teams. It allows IT teams to manage, secure, and comply with multiple SaaS applications from one dashboard. Zluri helps bring shadow IT to light, monitor and manage SaaS spend, and automates end to end application renewal management. Zluri is data-driven. It helps IT teams plan, organize, secure, and get more out of their SaaS app portfolio.

Hexnode, the enterprise software arm of Mitsogo Inc., is a robust Unified Endpoint Management (UEM) solution designed for cross-platform support. With compatibility across a wide range of operating systems including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, Hexnode simplifies device deployment through a variety of built-in enrollment options. From initial onboarding to final offboarding, Hexnode empowers IT teams to oversee the entire device lifecycle from a single, centralized console. Equipped with features like automated enrollment, geofencing, remote monitoring and management, patch management, and a clean, user-friendly interface, Hexnode is the ideal solution for efficient device management. Designed for today’s dynamic, mobile-first workforce, Hexnode also offers powerful tools such as a unified dashboard for enhanced visibility and control, web filtering for added security, real-time location tracking, and much more.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. PLUS! Integrations to 50+ MSP and business tools you also love and use amp your efficiency even more. Syncro pricing is refreshingly simple—one flat fee for all PSA, RMM, and remote access features. Unlimited endpoints, no contracts, no minimums.

PeopleForce can help you create a high-performance culture within your company. To simplify your HR processes, use an end-to–end cloud system that can be used by all employees and candidates. You can use powerful functionality to manage personnel and effectiveness. The PeoplePerform module allows you to monitor and set OKR goals, have 1-on-1 meetings with employees, and save all information. The Performance Review assesses the potential, productivity, and competencies of employees using 360 and 180 degree feedback. PeopleForce is not just for the team, but also for the candidates. You can guide them through the vacancy process, before they sign the offer. If necessary, you can also use an eSign to sign the offer. Then, set up easy onboarding from the system, where notes, lessons, and files for newbees will be stored. You can streamline your HR processes and make it easier to adapt your personnel using different databases, the HR calendar, and the Leave management service.

Remotely support client and internal computers using unattended remote access. Users can also access the computer remotely. Splashtop Remote Support is the right tool for you, whether you are just starting with remote support tools or looking for an alternative to expensive products. Splashtop Remote Support, a best-in class remote support tool, allows you to access your managed computers from any device at any time thanks to our fast, high-definition connections.

Fortinet stands out as a prominent global entity in the realm of cybersecurity, recognized for its all-encompassing and cohesive strategy aimed at protecting digital infrastructures, devices, and applications. Established in the year 2000, the company offers an extensive array of products and services, which encompass firewalls, endpoint security, intrusion prevention systems, and secure access solutions. Central to its offerings is the Fortinet Security Fabric, a holistic platform that effectively melds various security tools to provide enhanced visibility, automation, and real-time intelligence regarding threats across the entire network. With a reputation for reliability among businesses, governmental bodies, and service providers across the globe, Fortinet places a strong emphasis on innovation, scalability, and performance, thereby ensuring a resilient defense against the ever-evolving landscape of cyber threats. Moreover, Fortinet’s commitment to facilitating digital transformation and maintaining business continuity further underscores its role as a pivotal player in the cybersecurity industry.

Small and medium-sized enterprises (SMEs) around the world can realize true freedom of choice by partnering with JumpCloud. JumpCloud centralizes the management and security of identities, access, and devices through its cloud-based open directory platform, enabling IT teams and managed service providers (MSPs) to remotely support Windows, Mac, Linux, and Android devices, manage identities natively or from their preferred HRIS or productivity suite, and provide access to hundreds of on-prem and cloud-based apps with a single, secure set of credentials. Start a 30 Day Trial of JumpCloud today to take advantage of the entire platform for free.

Montra’s platform is directly integrated with the software you already use for seamless, efficient, automated workflows mitigating downtime and security risks. This software can be managed from anywhere: Remote Workforce, Remote Devices, Nationwide Logistics, Application Access, and Security /Compliance. Montra’s software platform automates many of the most critical technology processes in your business including: Employee Onboarding & Off-boarding, Identity Management, and Communication Device Monitoring and Management, Device Procurement, Warehousing, Field Installations and Returns, and Security Monitoring and Cyber Compliance Management

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Empower your team to oversee and control the security, efficiency, and management of your complete IT infrastructure through a unified platform, all without any expense to you. The robust ITarian platform offers a streamlined approach to operations, enhances productivity, and optimizes the use of IT resources. Equip your IT personnel with enhanced monitoring and management functionalities. Increase IT efficiency by integrating roles, functions, and tools seamlessly. Ensure maximum uptime through proactive identification and resolution of issues. Streamline daily operations by automating routine tasks using custom scripts, thereby allowing your staff to focus on more strategic initiatives. This holistic approach not only improves workflows but also fosters innovation within your organization.

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

Ivanti delivers a suite of integrated IT management products that help organizations automate workflows, enhance security, and improve employee satisfaction. Their Unified Endpoint Management platform offers centralized, easy-to-use controls to manage devices and ensure consistent policy enforcement across any location. Enterprise Service Management provides deeper visibility into IT processes, helping reduce disruptions and increase efficiency. Ivanti’s network security solutions enable secure access from anywhere, while their exposure management tools help identify and prioritize cybersecurity risks. Serving more than 34,000 global customers like GNC Holdings and Weber, Ivanti is committed to supporting modern, flexible workforces. The company also conducts original research on IT trends, cybersecurity, and digital employee experience to guide innovation. Ivanti’s customer advocacy programs highlight the value of strong partnerships and dedicated support. Their offerings empower businesses to manage technology proactively and securely at scale.

KACE is an endpoint management solution that offers a single point of control for managing IT systems across the entire organization. From initial deployment to ongoing maintenance, KACE is designed to fulfill all endpoint security and deployment needs—helping businesses quickly deploy, monitor, and manage their devices using a unified inventory database. KACE improves device security with on-demand hardware and software discovery, patch management, compliance reporting, and real-time monitoring of mobile endpoints. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Unified Endpoint Management by KACE. Where Next Meets Now.

This unique user repository provides information about the arrivals and departures for employees, temporary workers, service providers, and others. In real-time. You can launch account suspension/creation actions with packages you have created. Youzer connects with all your applications to monitor and analyse all access accounts. Regularly verify the alignment of each employee’s authorisations. Everyone has the right to access what they need. Regular analysis of accounts that are missing authorizations, inconsistent authorisations, access rights, sensitive security groups, and other issues is necessary. A sales person, a technician, a consultant... The profile of the user that arrives will determine which account needs to be created. You can create the right accounts for the right people with the resource packages.

The VMware Enterprise Licensing Agreement (ELA) streamlines software asset management (SAM) for VMware, maximizing the value of your investments. Even highly skilled IT departments can find it challenging to procure, deploy, and oversee thousands of enterprise VMware assets, and the complexity of negotiations and renewals can further complicate matters. Lacking a thorough grasp of VMware's licensing programs, terms, and conditions can lead to overspending and falling behind in compliance. By simplifying licensing and cutting costs, a VMware ELA provides comprehensive coverage and three-year terms, allowing IT teams to focus on more strategic tasks rather than being bogged down by licensing issues. Partnering with Softchoice guarantees that you will derive optimal value from your ELA. Enhancing your software asset management approach is essential to fully leverage your VMware resources, making enterprise software agreements a more economical choice for acquiring the technology that drives your business forward. Ultimately, a well-structured SAM strategy can significantly improve operational efficiency and cost-effectiveness.

Simeio offers the best Identity and Access Management (IAM), which engages securely with anyone, anywhere and anytime with an unmatched "service first" philosophy. We can help you protect your customers, partners, and employees identities. Our job is to make access easy, reliable, and secure, wherever you are, in all areas of banking, hospitality and healthcare, as well as government and universities. We can also protect your brand reputation by protecting identities. To create a platform of exceptional reliability and security, we partner with, leverage, and interoperate solutions from the industry's most trusted businesses. Yes, our work is complex and specialized. You can let us handle all the complexity. We simplify the way your company manages identity.

Silverfort's Unified Identity Protection Platform was the first to consolidate security controls across corporate networks to prevent identity-based attacks. Silverfort seamlessly integrates all existing IAM solutions (e.g. AD, RADIUS Azure AD, Okta. Ping, AWS IAM), providing protection for assets that cannot be protected previously. This includes legacy applications, IT infrastructure, file system, command-line tools and machine-tomachine access. Our platform continuously monitors access to users and service accounts in both cloud and on-premise environments. It analyzes risk in real-time and enforces adaptive authentication.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Level is a remote monitoring & management (RMM), solution that allows you to access your devices from anywhere in the world via your browser. You can access the most recent information about your endpoints or control them remotely with Level's low latency remote access. It takes only one line of code. Level uses encrypted peer-to-peer connections (P2P), which means that no third-party is able to access your hardware. Your team can create powerful scripts and execute them across all devices. You can also control who has access to them. Level offers a modern, innovative and efficient approach to remote monitoring.

Transform your Slack interactions into a streamlined ticketing system with Halp, a contemporary help desk designed for those who cherish Slack. By enhancing the happiness and productivity of your remote teams, Halp allows you to convert any message into a ticket simply by using an emoji. You can track your team's requests from any source, ensuring that you never repeat the same task. With a robust workflow engine and machine learning capabilities, Halp accelerates the resolution of routine inquiries and tasks. Your colleagues are more than just customers; they are your friends, and communicating naturally makes ticketing effortless. Halp's advanced Ticketing Platform is ideal for rapidly expanding teams, and if you already utilize another ticketing solution, we provide seamless integrations with platforms like Zendesk, Jira, and many others. Experience the difference in efficiency and collaboration that Halp brings to your team’s workflow.

LogMeIn Central is an advanced remote monitoring and management (RMM) software designed for IT teams and managed service providers to maintain and secure IT infrastructure from any location. It allows fast and easy remote access to PCs and Macs from desktops or mobile devices, facilitating seamless support without geographic constraints. The platform includes robust user management features like group organization, permission controls, and two-factor authentication to enhance security and streamline access. With computer grouping based on location, function, or custom criteria, IT teams can organize devices for efficient management. LogMeIn Central also integrates Bitdefender antivirus for endpoint protection and includes a security center to detect potential risks and prevent data breaches. Its computer health monitoring feature provides a comprehensive view of endpoint status, enabling proactive issue resolution. The platform’s single-view dashboard lets users monitor all endpoints, manage alerts, and deploy software updates with minimal disruption. Ideal for MSPs, internal IT teams, and businesses managing kiosks, POS systems, or digital signage, it helps keep operations running smoothly and securely.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Monday Service is a platform that prioritizes AI in managing enterprise services, effectively consolidating and automating various service operations spanning IT, HR, facilities, and other business teams. It comes equipped with an integrated AI agent that quickly addresses requests by utilizing historical ticket data and available knowledge bases, while advanced functionalities such as automatic categorization, smart routing, and AI-enhanced response suggestions facilitate efficient ticket processing. Teams benefit from the ability to oversee tickets originating from diverse sources on a single, cohesive board, allowing for incident escalation and interdepartmental collaboration via tailored workflows. To improve self-service capabilities, a customer portal is available, featuring request forms, knowledge articles, and organized resources that can be accessed through a dedicated external link. Furthermore, customizable dashboards and real-time reporting provide in-depth visibility into ticket patterns, performance indicators, and service delays, enabling teams to proactively tackle operational challenges. Overall, the platform enhances the efficiency of service management while fostering collaboration and transparency across various departments.

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

Ensure robust IT services while enhancing team productivity through streamlined experiences. Accelerate issue resolution and foster innovation with the power of AI and machine learning, all accessible via a singular cloud platform designed for ease of use. Simplify your IT landscape by integrating services and tools, uniting the applications essential for delivering cutting-edge IT experiences. Leverage automation to manage critical processes from the Now Platform, which serves as a centralized system for organizational actions. Relieve your IT staff from routine burdens and improve efficiency. Utilize AI-driven insights to swiftly identify, monitor, and address incidents, while natural language virtual agents provide immediate solutions for repetitive service tasks. The IT Service Management (ITSM) framework offers robust capabilities to refine processes, enhance user experiences, and generate new value through innovative strategies. Ultimately, revolutionize your organization with a cohesive platform that unifies all enterprise functions. This transformation enables not just efficiency but also a strategic advantage in a rapidly evolving digital landscape.