Splashtop Remote Support Description

Remotely support client and internal computers using unattended remote access. Users can also access the computer remotely. Splashtop Remote Support is the right tool for you, whether you are just starting with remote support tools or looking for an alternative to expensive products. Splashtop Remote Support, a best-in class remote support tool, allows you to access your managed computers from any device at any time thanks to our fast, high-definition connections.

Pricing

Pricing Starts At:
$40/month for 25 computers
Pricing Information:
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Splashtop
Year Founded:
2006
Headquarters:
United States
Website:
www.splashtop.com/remote-support
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Media

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Product Details

Platforms
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

Splashtop Remote Support Features and Options

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Endpoint Protection Software

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Splashtop Remote Support Lists

Splashtop Remote Support User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Student
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great integration with RMM providers

    Date: Jun 24 2020

    Summary: Good software at a good price but could use a little more human interaction for remote support. Overall pretty good.

    Positive: Integrates perfectly with Ninga RMM.
    Low latency high quality video streaming for remote support.
    Affordable pricing.

    Negative: Development team is sometimes hard to get ahold of.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior Engineer, Customer Experience
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Streamlined and Pretty

    Date: Jun 20 2020

    Summary: Splashtop offers a lot at its price point. For ease of support and expansion, I find its better than more expensive alternatives. There are some limitations for MSPs, but they're minor. The clean interface is the friendliest I've seen. I don't know what their support is like, because I've never had to contact them. The product works.

    Positive: Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.

    Negative: The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer.

    Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.

    Read More...
  • Name: Mike M.
    Job Title: IT Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SplashTop is Wonderful

    Date: Sep 26 2019

    Summary: SplashTop is a great product. It handles multiple monitors very well, even in different windows. I'm very happy I chose this product.

    Positive: I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

    Negative: Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

    Read More...