Alternatives to Collective CI

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Project management is as efficient as it gets. Zoho Projects, a cloud-based project management software, helps you plan and track your work efficiently. It also allows you to collaborate with your team from anywhere. To get things done on schedule, plan your project activities, assign work, manage your resources, and collaborate better with your team. Gantt charts can be used to create your project plan and track your tasks. Zoho Projects helps you keep track of your key tasks and their dependencies and shows you any deviations from your planned progress. Reduce time spent on repetitive tasks. Our project management software is easy to use, no matter how complex your process is. It has a drag-and drop interface that makes it easier to create and deploy new automations. The Projects timesheet module allows you to log both billable and unbilled hours. You can record every minute of your hardwork, manually or with timers. Our built-in integration with Zoho Invoice generates invoices.

Asana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Bugfender provides log storage services for developers. It includes remote logger, crash reporter, and in-app feedback. Bugfender records everything that happens in an application, even if it crashes, to help you reproduce and resolve bugs faster and provide better customer service. Bugfender protects the privacy of your user, is network and battery efficient, and keeps logging even when the device is offline. Bugfender can track and destroy bugs before users notice. Bugfender logs every bug on every device and sends the results within seconds. This allows you to find and fix bugs before users even notice. Achieve 5-Star Ratings. Bugfender logs more than just crashes and bugs. Bugfender logs every bit of information you need to build a picture of your users, and earn five-star ratings. Provide exceptional customer service. Our logging tool allows you to target specific users and provide personalized customer service.

BugHerd is the easiest visual feedback and bug tracker tool for web projects. It's loved by thousands of amazing teams around the world to help them manage their web projects. With ZERO project limitations, point & click client feedback directly onto your site. --- BugHerd works in just 3 steps 1. The intuitive browser extension allows you to pin feedback to your webpage elements. 2. All pins are automatically updated with contextual metadata, including browser, OS and screen size & resolution, and selector information. 3. You can instantly create task cards from feedback. This will help you manage your workflow. --- No more emails, spreadsheets, or headaches. Start in minutes with a 14-day free trial.

Online apps for project management and CRM, support, billing, issues, tracking time, and more. You can consolidate data and communicate with clients, co-workers, and partners. Secure cloud workspaces allow you to work from anywhere, on any device, and from any device. Start by creating workspaces, Intranets, Client Extranets, CRM, or specific projects. These workspaces can be shared with customers, co-workers, freelancers, or any other collaborators. Next, choose the apps that best suit your workspace. These could be: sales leads, vacations or issues. Apps can be customized without IT professionals. These apps can be used by your entire team to share files, edit documents and assign tasks. They also allow you to collaborate online in the same shared workspace. The best companies don't just collaborate on files.

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

ReviewPro offers a powerful suite of tools and processes that help hoteliers manage guest experience. Brands can now gather guest feedback from all touchpoints of the guest journey and manage it on a single dashboard. This allows them to gain valuable insights into areas that need improvement. Hoteliers can automate guest communication using an AI-driven messaging platform. This allows them to respond quicker and more efficiently to guests' queries and requests. These tools enable hoteliers to quickly fix problems while guests are still on the property. Guests' insights can be used to improve the guest experience, boost online visibility, improve rankings on OTAs, TripAdvisor, increase revenue, and raise reputation.

Elastic is a search company. Elasticsearch, Kibana Beats, Logstash, and Elasticsearch are the founders of the ElasticStack. These SaaS offerings allow data to be used in real-time and at scale for analytics, security, search, logging, security, and search. Elastic has over 100,000 members in 45 countries. Elastic's products have been downloaded more than 400 million times since their initial release. Today, thousands of organizations including Cisco, eBay and Dell, Goldman Sachs and Groupon, HP and Microsoft, as well as Netflix, Uber, Verizon and Yelp use Elastic Stack and Elastic Cloud to power mission critical systems that generate new revenue opportunities and huge cost savings. Elastic is headquartered in Amsterdam, The Netherlands and Mountain View, California. It has more than 1,000 employees in over 35 countries.

Test Management for Jira is an enterprise tool that allows you to plan, manage and measure your entire testing life cycle within Jira. It supports both agile and waterfall methodologies. TM4J provides mission-critical projects with scalability and availability on any Jira deployment (Cloud Server, DataCenter, Server). TM4J will empower agile teams by enabling BDD at scale using Cucumber or any other compatible gherkin tool for collaboration between developers and testers. You can use up to 70 built in reports to make informed decisions based upon real-time metrics throughout your software development lifecycle. Our powerful FREE REST API makes it easy to integrate CI servers, DevOps, and test automation tools and frameworks. This will help you save time and effort. TM4J has been used by over 3.000 clients around the world and is the best QA and Testing app for Jira.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Software solutions that make organizations more resilient and sustainable are what we create. Our innovative technology can make your organization more efficient, resilient, sustainable, and better for the world. Our software solutions enable companies to manage safety and environment performance, ensure compliance and minimize risks, improve profitability, and leverage some of the most advanced technologies in the world. Our H&S management software will ensure the safety and health of your employees, assets, and the community. Our solutions cover all aspects of worker safety and health as well as process safety management. They help you prevent and predict incidents, keeping your employees healthy and productive. Ensure your business operations are reliable and efficient, as well as maintaining the productivity of your employees. Recognize and mitigate potential risks to production and manufacturing targets.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

Your teams can be empowered to identify areas of risk and streamline incident reporting, providing a real-time picture about safety throughout the enterprise. Scout allows workers to report injuries, incidents and near misses from any device. To make reporting easier, QR codes can be printed on stickers or posters. Safety leaders can share captured data to assist with investigations and Root Cause Analysis activities (RCA). Scout's data exploration tools make it possible to transform incident management from reactive to proactive. Safety leaders can identify areas of concern and analyze trends. They can also share insights with other locations. Site leaders can easily meet OSHA Recordkeeping requirements, generate 300a, 300a, or other reports. Scout allows for transparency and accountability at all levels of an organization by using email alerts and time-stamped logs.

Enviance is a leader of cloud-based Environmental, Health, Safety software. It delivers real-time mission-critical information wherever, anytime, and enterprise-wide. Streamline operations, improve compliance confidence, and gain more control over the environment. For happier employees and a stronger company, it is important to better manage employee risks. With tighter management of people, processes and people, you can avoid safety risks. Enviance is a leader of cloud-based Environmental, Health and Safety software (EH&S) that delivers real-time mission critical information anywhere, anytime, and enterprise-wide.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

EasyQA Software Development Kit can detect and fix crashes in Android or iOS mobile apps Save time You don't need to reproduce the crash in order to determine its cause. Just send it to the Crashes Page within your project and review all details with a log file Delete duplicated crashes If you are unable to debug your code or know of the crash and don't wish him to appear in your system, click on the Delete button Check log files on your phone If your application crashes, restart it. Click on the notification to confirm. You can instantly check the log file to determine the root cause.

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Projektron BCS, a web-based project management program, allows you to plan, organize, execute, evaluate, and invoice projects. The end-to-end solution includes additional tools that complement the classic project tasks. BCS allows you to view the status of your project at any moment. Based on the recording of effort, you can monitor project progress and get a reliable forecast for key indicators. Projektron BCS can be purchased in seven languages and is used by over 850 customers in 16 countries.

Microsoft Teams Certified Ticketing System to manage bug, incident and service requests. Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner. Key benefits: - Maintains records, helps prioritise, speeds up resolution and tracks performance. Ideal for any team, including HR, Marketing and Legal, IT and more. Key Features: - Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email. Multi-language Support: English, French German, Korean, Indonesian and more. - Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Enhance the guest experience, staff productivity and communications, as well as revenue. A powerful and intuitive integrated suite of web- and mobile-based service automation and maintenance tools for resorts, cruise lines, hotels, and other property owners. This allows them to improve their spaces, assets and maintenance, communications, guest service levels, and their spaces. IssuTrax™, a flexible issue tracking and maintenance management software solution, enhances productivity, collaboration, accountability, and provides the tools and framework required to provide the best customer service. IssuTrax connects people, locations, and resources in an integrated system that allows for real time collaboration. It also provides a framework for creating, tracking, and managing guest service orders, safety and environmental issues, and other tasks.

QMetry provides a comprehensive suite software testing tools that allow continuous testing for agile QA teams. QMetry assists QA teams worldwide in managing their testing processes more efficiently, collaborating seamlessly and gaining actionable insights through analytics. It also allows them to take full advantage of other top tools and platforms in dev/test ecosystem via integrations and Open REST APIs. QMetry is trusted worldwide by more than 1000 customers in many verticals, including Banking, Finance, Hitech, Healthcare, Travel, Hospitality, Retail, Education, and many others. QMetry tools can be used by Agile Testing and DevOps teams for faster development, management, and deployment of quality software. The QMetry Digital Quality Platform includes the following tools: 1. QMetry Test Management 2. QMetry Test Management for Jira 3. QMetry Automation Studio Join more than 150,000 happy users around the world.

No hassle bug and issue tracking. Our intuitive interface makes it easy to track your issues. You can organize your issues into categories and follow the issues' life-cycle. You can search them, assign them to your developers, attach files and tag them. You can also ping your team mates to customize your system. All this and more is possible with the well-known Mantis name. Host your service for a hassle-free, fast setup and all new features as soon as they become available. No more headaches with maintenance or installation! Access your data from anywhere with reliable, secure storage. Access to our top-notch support team for any MantisHub questions. We are always looking for integrations that will improve the productivity of your team. ManitsHub users have access to a variety of plugins, as well as the opportunity to partner with some of most popular services to maximize their capabilities.

Bugasura is a bug tracker and reporter for modern SaaS Teams that like things to be simple and quick. Bugasura is used by our customers to help them collaborate and resolve issues faster during product development. There are three ways to get Bugasura: 1) Bugasura TRACKER on the web 2) Bugasura Reporter Android: Test any Android application. Bugasura automatically takes screenshots and allows you to annotate them to create a bug report. It also provides all details about the bug being reported, including the manufacturer. 3) Bugasura chrome extensions: Use our Chrome extension to access our Android reporter app on the web.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

SPoTS is a browser-based software program that tracks dynamic and actionable business information. SPoTS is particularly useful for small and mid-sized businesses who don't want to manage their information systems or are too busy or focused to do so. SPoTS is more than just a trouble ticketing software. SPoTS customers are almost all in industries or fields that are not related to Information Systems and Information Technology. SPoTS is used for customer relationship management (CRM), trouble ticketing, issue tracking and issue tracking due to its flexibility. LegendSoft, Inc., an Application Service Provider, (ASP) and a provider software consulting services to both private and public companies in Atlanta, Georgia, developed and operates SPoTS®.

Software that tracks complex issues can make it difficult to work. Sifter helps site and software development teams to focus on what is important. Advanced tools and configuration may sound great in theory. They might also be great for NASA. However, power and complexity can lead to confusion and overwhelm. Sifter was designed to make bug and issue tracking easy. Many of our users use it for project management across departments. More people can uncover more problems. It doesn't make financial sense to pay extra for someone to test for one week. Sifter allows you to upgrade or pay nothing extra for the two or three team members who will only be involved for a few weeks. Each account can have unlimited users. After years of trying to use advanced tools effectively, we realized that simplicity and the resulting participation were far more valuable than any number of features.

Alloy Navigator, an all-inclusive IT Service & Asset Management Solution, provides thoughtful solutions to your most difficult IT problems. Navigator is a powerful workflow automation engine that automatically creates meaningful relationships among the data that matters. Alloy Navigator covers a variety of IT disciplines, including Inventory & Knowledge Base Management, Help Desk, Change & Configuration Management, and ITIL-driven standards like Change & Configuration Management. It is the ideal solution for small, medium, and large businesses that want to achieve maximum productivity.

Welcome to the home for an open-source trouble ticket system. This CGI script can be used on your website for everything, from bug tracking and customer service to project management and to do lists. It is as simple as filling out a web form to create a trouble ticket. The help desk software will assign a unique number to each service request, and save it to the database. A truly scalable solution is to start with a plain text database and then upgrade to the industry-leading MySQL or Microsoft SQL Server engines as your needs change. Today, the "thank you" message is not enough. Your customers should know that you have a process in place and that no question will be left unanswered. Trouble Ticket Express software will automatically generate clear instructions on how to submit follow up messages and track ticket progress. It will then send e-mail notifications out to all service providers announcing a new customer inquiry.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Everyone can easily report bugs. You can collect feedback from clients and your team without making developers crazy. Your clients and internal team can mark up bugs, ideas, and feedback on your site. It's similar to drawing on your screen with a marker. You can't track feedback in chat messages, emails, or meeting notes. You can easily gather bug reports within your existing issue tracker. Your developers can reproduce bugs faster by not asking reporters for technical data. This is the best way to report and collect bugs.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

You can empower teams by routing alerts the right people to facilitate fast collaboration and issue resolution. You can reduce the time it takes to resolve incidents by delivering the right alerts to people. ChatOps integration with your existing tools, incident timelines, and reporting for post-incident reviews are all part of the complete ChatOps experience. Engage people wherever they work. Mobile-first experiences use machine learning to make it easy to get on-call wherever you are. Splunk OnCall automates incident handling, reducing alert fatigue, and increasing uptime. Splunk OnCall streamlines your on-call schedules, escalation policies, and more We automate everything, from rotations to overrides. Our software captures all the necessary remediation data and provides contextual alert information.

PointInsight is a web-based portal for business process management that simplifies and makes it easy to use. It allows you to create, enforce and enforce business rules, and optimize business processes for small, medium-sized, and large businesses. It was specifically designed to automate and streamline IT support, help desk, and IT services. PointInsight provides an integrated knowledge base that can be customized to provide instant business intelligence such as alerts and reports, as well as customizable search features. Automate, standardize and make all human-centric business processes more efficient.

You are in this business to make money and provide exceptional IT service. Too often, help desk software can eat into profits by tying up engineers in overhead. N-able MSPManager™, breaks this pattern by allowing you to capture the essential elements you need without getting bogged down in minutia. MSP Manager allows you to provide value that keeps clients happy. All of your customer information is accessible from one IT service management software. Your own customer portal makes it easy for customers. With clear dashboards and reports, you can keep track of the health of your business. Our MSP Manager mobile app helps you quickly solve problems. Simple scheduling makes logistics easy. Quick ticketing allows you to get back to work and captures the essentials. Your business will be affected by every minute an engineer spends on a ticket adding unnecessary details. These costs can add up over time.

Trac is a web-based software development project management system that combines a wiki and issue tracking system. Trac is a web-based software project management system that uses a minimalistic approach. Our mission is to help developers create great software and stay out of the way. Trac should not impose any restrictions on a team's existing development process or policies. Trac allows wiki marking up in issue descriptions and commit messages, creating seamless references between bugs and tasks, files, changesets, files, and wiki pages. The timeline displays all past and current events in order. This makes it easy to track progress and get an overview of the project. The roadmap lists the next milestones and shows the route ahead. Trac comes with a built-in Wiki system that you can use to organize knowledge and information in a flexible way. Pages can be created using an intuitive and simple textual markup.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

The most flexible and powerful checklist software to digitize business processes. Testify's flexible checklist software makes your business processes transparent and controllable. Testify is a tool that helps you not only digitize all types of testing processes but also optimizes them over time. You can reduce turnaround times, resolve issues up to 60% quicker, and get individual quality reports that are generated in real-time for you. These reports also reveal potential areas for improvement. All your customers, suppliers, partners, and employees can be connected on one platform to create a consistent awareness about the quality of your products. Testify's powerful features make it easy to capture, document, and analyze any type of business process. This allows for greater efficiency, productivity, and transparency throughout the entire value chain. The right solution for every step of your digitization strategy.

Our intuitive interface, which is similar to Excel, and our exceptional features will allow you to quickly groom your backlog for Jira. Our built-in spreadsheet allows you to manage multiple issues in real time, increasing productivity and efficiency. Update and modify as many as 10,000 issues without any delays or errors. Our product provides familiar Excel functionality such as copying and pasting, sorting and filtering, and freezing columns. Our solution is tailored to fit teams and companies of any size, enabling them to complete their tasks efficiently. Jira's group and project permissioning ensures that unauthorized changes will not be made, protecting data integrity and security. Import and export data between Jira & Microsoft Excel seamlessly. This ensures a seamless workflow between the two platforms, enhancing collaboration while eliminating any data transfers.

The Diligent One Platform, formerly HighBond by Diligent, is a GRC platform designed by experts in the industry to improve IT security, risk, compliance and assurance. Built by industry professionals who wanted to improve the way they work. Diligent One Platform streamlines collaborative work across organizations, automates tedious tasks, and delivers the best practices through a seamless interface powered by ACL Robotics. Diligent One Platform consists of several products, each of which covers a different aspect of your organization's governance. These products form the HighBond collective software platform. The Diligent One Platform, the only unified platform designed to centralize all board management and GRC functions is the only solution that can do this. Get a consolidated overview of risk in your organization. Curate it and deliver it to the board so they can take better decisions.

Alcea IssueTrack, a flexible issue management software solution, integrates your workflow, encourages team collaboration, increases productivity, and provides accountability. This web-based solution replaces your spreadsheets and other systems. Alcea IssueTrack, a tracking platform, allows your organization to collaborate effectively, increase productivity, and ensure that your business processes get resolved. Alcea's workflow rules allow for the prioritization and progression of issues. Managers have access to the information they need to manage their resources and assess productivity. You can customize the look of your system and collect the information you need. Everyone who has an interest in the issue's progress will be notified via email when it is updated. You can configure security settings to control who sees what and when they are updated.

Customers can make purchases online or in your brick and mortar store. They can also chat online or over the phone. Field service technicians perform onsite services and fill out a questionnaire. A student completes a class. A survey is completed online, on paper, or on mobile devices by your customer or employee. Once completed, the responses update the ActionTracker™, based on their score or response, assign a manager, notify key stakeholders via email, and so forth. ActionTracker™, which tracks all customer/employee communications, captures resolution activities including attachments, takes notes into the Action Item and schedules meetings through Microsoft Outlook integration, will effectively keep track of all communications. To track the life cycle, create status codes. Keep updating your open action items until they become complete. Once they are marked as complete, they cannot be modified. For a complete audit trail, each activity is date/time stamped and signed by the user.

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices