Alternatives to Answerbase

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Unlock the full capabilities of your content through a tailored support platform akin to ChatGPT. Korra transforms the customer support experience by utilizing sophisticated natural language processing to comprehend intricate inquiries, providing contextually relevant and precise answers derived solely from your proprietary content. Users can look forward to receiving accurate responses, complete with highlighted information or time stamps for easy reference. Discover a more intelligent, effective, and perpetually enhancing AI knowledge repository that adapts to the dynamic requirements of your organization. Setting up your automated, private AI knowledge base takes mere seconds. Korra accommodates all file formats, including video, and securely assimilates knowledge exclusively from the documents you provide. You can easily customize, brand, and deploy your AI chat support solution in no time. With three robust deployment options available, customers can engage with Korra from any device, at their convenience, and in their preferred manner. The platform also maintains a traditional knowledge base search interface, accessible through a dedicated support URL, ensuring a seamless user experience. This innovative approach not only streamlines support but also enhances customer satisfaction and engagement.

inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.

Plaetos emphasizes the importance of engaging in discussions around significant questions rather than merely seeking answers. Through virtual roundtables, Plaetos facilitates the identification of challenges and the exploration of potential solutions, creating a platform for extensive and meaningful conversations. This space is designed for your community to share their knowledge, feelings, and ideas freely and safely. By expanding leadership opportunities, you can connect with employees, suppliers, key customers, shareholders, citizens, communities, or students. Each discussion is crafted to ensure maximum value, promoting safe and fair dialogue in a moderated environment that allows for anonymity when desired. Participants can engage in asynchronous cross-discussions, fostering deeper interactions beyond just communication with facilitators. Furthermore, the platform’s capabilities allow for effective moderation, issue identification, solution exploration, and sentiment analysis, no matter the size of the conversation. Plaetos seamlessly integrates with Zoom, making it a convenient choice for hosting these impactful discussions. Ultimately, Plaetos empowers communities to think critically and collaboratively, driving innovation and progress.

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

Higher Logic Thrive makes it easy to create powerful member experiences quickly. A platform that is integrated for associations. This platform is designed for associations to provide a positive member experience. Use our templates to get you started quickly. Streamline your technology with one integrated platform. Our platform is designed for engagement, loyalty, and retention. It is fully scalable and adaptable to meet the needs of your company. Our platform allows your community connect with customers, members, and volunteers, find answers and share best practices, insights and relevant content from any device. Join the Higher Logic movement, which includes over 350,000 communities that have been successful and over 25,000,000 members from around the globe.

Online community platform that can be customized to connect, engage and retain users. Bettermode is an online community software that uses cloud technology to empower the next generation of branded communities. Your users can discuss and connect with each other under your brand. Users can create articles, ask questions, answer them, create polls and upvote, comment, and share many types of content. Use our modular community platform, native widgets, widgets, API to build habit-forming online communities. Bettermode provides unique value to clients through the following key elements. - A fully customizable community platform that allows you to display your community site exactly how you want. - Fully adaptable for your brand guidelines and navigation structure of primary website or product. - Add community experience to the customer journey with embedded widgets - Extensive API store and app store (SEO App, virtual coins App, social Log In and many more). - 20+ Integrations with top third-party apps (includes Zapier).

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Most people are unaware of the benefits you provide, as 90% lack knowledge about your contributions. Insights empowers organizations to engage their communities on a large scale. Establish essential priorities, acknowledge your successes, and receive the recognition you deserve. Utilize community advice and harness algorithms to transform responses into practical insights. Close feedback loops by providing personalized updates on your impact and sending notifications about ongoing progress. Instead of cluttered lists of milestones, present a streamlined website that showcases your primary objectives and significant outcomes. Everyone can monitor their specific interests, making it easier for you to understand what matters to your community. Allow goal leaders to gain recognition and encourage program leaders to share their advancements. Enhance performance management by sharing updates on social platforms and prominent websites. Receive monthly status reports from your program leaders detailing important actions and notable achievements. Ensure your participants feel comfortable by creating a subdomain and integrating widgets into your main site, fostering a more cohesive community experience. This approach not only enhances communication but also strengthens community ties, ultimately leading to greater collaboration and shared success.

All the tools you need for a successful online company. All-in-one software that is easy to use for chat bots, email marketing and marketing automation. Gist's all in one platform means you don't have to purchase multiple subscriptions. Your team won't have to switch between multiple tools in order to understand your customers. Chatbots, forms, and automated meeting scheduling allow you to automatically qualify more leads and close more deals. Complete email marketing campaigns can be scaled to grow traffic, convert more visitors, retain customers, and increase conversions. Customers can be assisted in real time with an automated, collaborative inbox and self-service support. You can replace 8+ tools and keep all your products, customers, emails subscribers, and data in one location.

Vuukle is an all-encompassing audience engagement solution designed to revitalize interaction on your website by creating a welcoming and dynamic atmosphere that fosters organic user engagement through innovative and user-friendly widgets. Our widgets are not only fully customizable but also come packed with engaging features that make it incredibly easy and enjoyable for users to interact with your content. Installation is a breeze, taking less than a minute, and you can kick off your engagement journey with just 1JS for all our offerings. Our dedicated support team is accessible around the clock, ensuring that any concerns you have are promptly addressed, no matter the time of day. With a commitment to excellence, our team takes great pride in sustaining a platform that over 2000 publishers worldwide rely on for their engagement needs. Additionally, we deliver an advanced comments system powered by AI, specifically designed to exceed your expectations by effectively eliminating spam. This innovative approach not only enhances user experience but also encourages meaningful conversations among your audience.

Support your customers as if you have a personal connection with them. Create engaging guides that assist your customers in achieving activation, resolving issues, and finding success based on their individual needs. Stonly simplifies the process of developing, sharing, and accessing knowledge, ensuring your team has the necessary resources and solutions to thrive. With Stonly, you can provide immediate, tailored assistance exactly when and where it is required. The platform features a robust collection of onboarding and adoption tools that merge detailed user data with real-time user actions, guiding them on customized paths toward their goals. These interactive guides are designed to adapt to each customer's unique preferences, enhancing their overall experience. Our versatile widget empowers customers to access personalized guidance whenever they need it, no matter their location. Easily integrate Stonly into your existing customer support, data management, and knowledge-sharing platforms to maximize its impact. This seamless integration fosters a more efficient support experience while ensuring that your customers feel valued and understood throughout their journey.

Glynk is a customer support platform that's specifically for SaaS companies looking to unify KB articles and Community answers. We have built an online community from scratch and grown it to 2,000,000 members. We have learned many lessons from this journey. To make it a thriving community, we worked on the most difficult UX problems, engagement issues and retention. The result is a world-class community platform that actually works. We are not like other platforms. We don't have a list of features that can be sold. Instead, we offer a variety of proven experiences that will engage your members and help build the community you've always wanted. We will guide you through the initial stages of your launch and onboarding to ensure that your members feel comfortable. Glynk is a great tool for you if Community is at the heart of your strategy.

Counted on by nonprofits, educational institutions, and organizations globally, Participate's collaboration platform provides all the essential tools you need to engage your members and create meaningful impact, all while offering the necessary support for your growth. Managing successful learning initiatives within an organization can present numerous challenges, but motivating others to take on leadership roles can prove to be even more difficult. Our social learning framework fosters an inclusive and interconnected environment where your organization's learners can collaboratively build a vibrant knowledge base. Transforming conventional learning management practices can often be intricate, which is why our dedicated team of instructional designers, community facilitators, and business development experts are here to assist you throughout the entire process, ensuring that you are never alone on this journey. Together, we can cultivate a culture of continuous improvement and innovation that benefits everyone involved.

Introducing a groundbreaking solution, this Azure SaaS application harnesses the power of Azure AD, Azure SQL, and Microsoft Graph, along with a set of robust APIs and App Services. It optimally utilizes Azure's infrastructure and scalability for enhanced performance. The Azure Tenant Management feature enables users to easily configure their preferences, while portal administrators can oversee permissions across the entire organization. This integration supports Azure AD and Office 365 users and groups, streamlining role-based access. By leveraging Azure's cloud capabilities, it lowers the barriers to adoption significantly. Furthermore, NanoNotion enriches your investments in Microsoft Office and Office 365 applications and services by allowing the creation of Notions from various document formats, such as Word, PowerPoint, and Excel. Users can effortlessly incorporate links that direct to resources on OneDrive for Business and SharePoint. Additionally, Microsoft Teams facilitates the sharing of Notions, promoting the exchange of valuable knowledge within teams. Once this knowledge is recognized as valuable, Teams can be utilized to transform it into innovative products and services, thus driving business growth. Ultimately, this seamless integration enhances collaboration and maximizes the utility of existing Microsoft tools.

Userpilot is a comprehensive platform designed for Product, UX, Marketing, and Customer Success teams. It seamlessly integrates Product Analytics, In-app Engagement, and In-app Surveys to boost product adoption by delivering impactful in-app experiences, actionable insights, and valuable user feedback. Userpilot empowers these teams to create user onboarding flows, launch product announcements, enhance UX and product adoption, offer self-service support, and gather in-app feedback—all without the need for coding. The platform also features advanced Product Analytics tools such as funnels, trends, paths, and cohort analysis, enabling you to make informed, data-driven decisions. With its Custom Dashboards, you can effortlessly create personalized analytics dashboards by dragging and dropping your preferred reports or choosing from pre-built templates. Additionally, Userpilot offers event autocapture and session replay features for deeper insights into user behavior. Userpilot integrates with various third-party tools, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, allowing you to connect seamlessly with your existing tech stack.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

Consolidate a wide range of applications and services into a singular ecosystem tailored for your business operations by utilizing Bitrix24. With an array of tools such as an activity stream, group chat, calendars, workgroups, and various collaboration features, Bitrix24 enables efficient planning and timely execution of projects. It offers both online and on-premise solutions, complete with open source code access, making it highly versatile for teams of any size. The platform includes collaborative task management, time tracking, reminders, reporting tools, templates, task dependencies, and much more to enhance productivity. Recognized as the world’s most popular free CRM by user count, with over 12 million companies, it provides exceptional real-time support features that ensure customer satisfaction and loyalty. Additionally, users can effortlessly design stunning websites, landing pages, and online stores without any coding knowledge, and benefit from free domain names and hosting. For those who prefer more control, the self-hosted version of Bitrix24 is available, allowing businesses to operate directly on their servers. This flexibility makes Bitrix24 a comprehensive solution for modern business needs.

Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.

Harness the collective strength of your audience to transform your website into a vibrant social hub using Khoros Community, previously known as Lithium Communities. As a premier platform for online communities and customer engagement, Khoros Community empowers companies to deliver exceptional digital experiences for their customers. This versatile platform offers an extensive array of features designed to enhance customer satisfaction and loyalty, such as discussion forums, blogs, community groups, Q&A sections, a repository of shared knowledge, user ratings and reviews, gamification elements, value analytics, multimedia support, contests, and much more, ensuring that businesses have everything they need to thrive in today's digital landscape. With Khoros Community, companies can foster deeper connections with their clientele while cultivating a sense of belonging and collaboration.

Now is the moment to establish your very own Social Network. With the SelfCommunity SaaS platform, you can enhance user engagement, bolster brand recognition, and improve feedback and customer loyalty. Design your Social Community directly on your website and through a specialized App. Take control of your Social Network's strategy, content, and data with a platform that can be tailored to suit your specific requirements. Cultivate a vibrant and interactive community that aligns with your brand's values and interests, drawing users together based on shared passions. Unlock the potential of your data by accessing a comprehensive suite of social and marketing insights that can drive actionable results. Learn more about how to leverage Your Data Provisioning effectively. Foster and expand your community harnessing the full capabilities of a Social Network. Set up your Social Community on your website, and launch dedicated applications for both iOS and Android. Manage, publish, and distribute your content seamlessly while encouraging community interaction and involvement. Elevate your outreach and engagement levels by actively promoting your products, services, and various marketing initiatives, ultimately leading to sustained growth and success.

Collaborate with your team by creating, modifying, and sharing articles effortlessly. You can easily drag and drop files or link your content from G Suite and other sources. Keep all your articles and documents neatly organized in one central location. Enhance organization through collections and improve discoverability with the use of tags. Utilize Slack to share articles and files seamlessly with your teammates. Begin your journey by downloading Papermind and logging in via Slack. Craft visually appealing articles with our user-friendly text editor. The formatting toolbar allows you to customize styles, insert links, and much more. Ensure a fantastic reading experience for your team by incorporating images, linking to various files, and adding external links as needed. Foster meaningful connections between articles through tagging, enabling you to create impactful content collections. Simply drag and drop multiple files, documents, or media into Papermind in one go, and we’ll take care of the rest. Our comprehensive global search will index all your material, allowing you to search for your files, media, and links by simply entering a keyword. Experience the convenience of organized content at your fingertips.

AnswerHub is focused on bringing together today’s digital innovations to create solutions that transform tomorrow’s world by enabling software and technology professionals to collaborate, share their wisdom and connect with each other, as well as with their customers. Our solutions improve productivity, save money, and bring quality products to market faster than ever before.

Zoho Connect simplifies your workflow and automates your operational processes. This cloud-based collaboration tool for project management is suitable for all businesses. It promotes faster communication and better collaboration between teams. Zoho Connect is powerful and scalable. It allows users to create an enterprise social network that allows workers to collaborate on projects and connect in a seamless, cost-efficient way. Zoho Connect allows users to have real-time conversations, share ideas, create apps, contact other members, build their knowledge base and manage their work plans.

Wisdom allows you to communicate with customers and team members directly, create workgroups, assign tasks, and collaborate like never again - all from one platform. Wisdom's advanced community engagement platform will help you reduce support costs, gain better insight into customer behavior, provide a better experience for customers, and increase your return on investment. Your employees will feel more connected and heard, and they will be able to realize their potential. Wisdom is a paradigm shift in knowledge-sharing. The platform is designed to unify knowledge sharing by giving both external and internal communities the space to share values, find common purpose, and eventually align for the greater good. Connect, without stress and get access to discussion boards and groups with one click, all in one place. Save time and money by centralizing information

BrightInfo employs its innovative self-learning JARGON™ algorithm to thoroughly analyze your website pages and assimilate your content offerings. As visitors enter your site, JARGON™ monitors their individual behaviors, juxtaposes these actions against collective trends, and delivers the most pertinent content from your extensive library in real-time, all through an automated process. While many marketers celebrate modest increases in conversion rates, such as a rise from 5% to 6%, BrightInfo adopts a more critical perspective. The stark reality is that over 95% of website visitors—who could potentially become customers—exit without any interaction, often due to a perceived lack of relevance. This phenomenon is perplexing, given that these visitors sought out the website for a specific purpose. They arrive from diverse channels and industries, each carrying unique needs and situated at different points in their purchasing journey. Furthermore, every individual exhibits distinct behavioral patterns based on their personality and attention span, making it difficult to believe that a single website can cater to such varied demands effectively. The need for personalized content delivery has never been more evident.

Empower your workforce by fostering a culture of open communication that mirrors the ease and social nature of conversations at home, thus enhancing engagement, facilitating knowledge sharing, and boosting innovation. Plek offers a platform that connects all employees, making it crucial in today's world of remote work and uncertainty. In this context, collaboration transcends merely completing tasks; it also involves thoughtful consideration, which is vital for fostering growth, driving innovation, and instigating change. This interaction can take place within an internal community, seamlessly integrated with or alongside your current intranet system. So, how do you effectively connect and motivate employees working on the shop floor, in hospital wards, or on the go? The answer lies in an app that serves as a secure and personalized alternative to WhatsApp. With Plek, everyone can access important updates, work instructions, manuals, and schedules anytime and anywhere, allowing teams to coordinate effectively, keep each other updated, and share the latest plans effortlessly. This capability not only strengthens connections among colleagues but also cultivates a more cohesive and informed workplace environment.

Enhance your customer satisfaction while reducing support expenses by 30% to 50%. With AnswerDash AI, customers can receive intelligent, immediate responses without navigating away from the page. This innovative solution anticipates user inquiries and delivers contextually relevant Q&A tailored to the webpage or customized for individual users. As a result, your clients can find quick answers without the need to submit a ticket or initiate a live chat. By leveraging webpage content and user profiles, you can effectively predict user questions and improve overall engagement.

Hosted knowledge base software for creating a private or public knowledge base. You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it. HelpSite offers you... Support site with FAQs and knowledge base. It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need. Smart contact form that automatically suggests articles as the user types. Users receive their questions faster and support agents are able to save time. An admin interface that is super easy to use to create knowledge base articles quickly and easily. Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.

Viber communities unite individuals around shared interests—join discussions on any subject that excites you. Our goal is to safeguard your privacy, allowing you to freely express yourself without worrying about what to share while using Viber. Whether it's a family gathering, a casual get-together, or a yoga session, everything can unfold via group chats, video calls, or voice communications. You can even retract messages sent in error, ensuring a smooth conversation experience for everyone involved. Engage with public groups that resonate with your interests, including brands and influencers alike. These communities represent a modern social landscape and are an exceptional way to connect with others. Imagine a group chat that accommodates limitless participants, enhanced administrative features, and fresh conversation tools. You can also make calls to any landline or mobile number globally, regardless of whether they are Viber users. Consider purchasing a Viber Out subscription to start making those international calls today! In this evolving digital age, Viber continues to innovate ways to foster connections among people worldwide.

Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

FuzeDigital, located in Seattle, Washington, offers a versatile cloud-based software solution that enables staff, customers, members, partners, and other key stakeholders to receive consistent, insightful, accurate, and timely answers while also facilitating feedback across multiple channels on any device. Our innovative knowledge sharing and support platform features various modules, including Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration, and more, allowing for tailored support for all stakeholders through a single, cohesive, and highly customizable solution. Users can choose to pay only for the features they need and can host the software on our servers, platforms like Amazon's AWS, or their own infrastructure. Elevate your support capabilities, as providing consistent, precise, and prompt assistance around the clock on all channels and devices has become essential for maintaining competitiveness in today’s market. Recent research indicates that over 75% of users expect this level of service, with many accessing it via their smartphones, underscoring the importance of meeting these demands. By leveraging our platform, businesses can ensure they not only meet but exceed customer expectations.

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Achieving comprehensive relevance across various domains such as Websites, Ecommerce, Services, and workplaces is crucial. Each search, recommendation, and interaction contributes to an improved experience. Our mission is to empower businesses to create the relevant encounters that users anticipate. With the Coveo Relevance Cloud, foundational relevant search marks just the start. Leverage self-optimizing AI that adapts based on every click and inquiry at all interaction points. This ensures you can provide progressively enhanced experiences, recognizing search relevance from the very first day and expanding to complete 360° Relevance. Every interaction offers insights into customer desires, allowing you to present them with pertinent product results and personalized content recommendations that they’ll be eager to 'add to cart.' Speed up connection to the most relevant answers through AI-driven customer self-service and AI-supported agent responses. Coveo excels in functionality, offering a wide array of features including intuitive drag-and-drop UI customizations, versatile headless APIs, and many additional capabilities, making it easier than ever for businesses to thrive in a competitive landscape.

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

Boost engagement, retention, and revenue in-app. Add pre-built features for social and community to your app. Collect data from the first party and unlock AI insights to drive app development. Add social features to an app in a matter of days. Our ready-to-use SDKs and APIs allow you to embed the most popular features of social media into your app or website. AI can be used to unlock new growth potentials and enhance your business strategy by leveraging your first-party data. Native monetization can maximize your app's revenue while improving the user experience.

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

Introducing a state-of-the-art client portal designed for forward-thinking businesses. Clients can easily log in through your website to share files, sign documents, make payments, communicate, and much more. This all-in-one application encompasses everything necessary for managing a virtual business, including billing, file sharing, electronic signatures, messaging, client intake forms, and a comprehensive knowledge base. The portal provides you with the flexibility to customize what your clients can view. You have the option to host the portal on your own domain, ensuring that every detail aligns with your brand identity. Whether you choose to integrate it with an existing marketing website or utilize our website builder to craft a page tailored for professional services, the possibilities are endless. Enhance your client portal by incorporating the secure file-sharing and eSignature features, effectively replacing services like Google Drive, Dropbox, ShareFile, and DocuSign. Additionally, implement the billing module to offer clients a branded payment experience, substituting platforms like Bill.com and FreshBooks. Streamlining your client intake process is effortless with the addition of the intake forms module, which can replace tools such as Formstack and Microsoft Forms, making your operations more efficient and cohesive. With this portal, you can revolutionize how you interact with clients, ensuring a seamless and professional experience every step of the way.

Empowering your workforce is essential for them to provide exceptional service to your clients. Our omnichannel platform ensures that your employees work within a cohesive, intuitive framework that enhances the overall customer experience. By utilizing Panviva, you can minimize time spent on monotonous tasks, foster teamwork, and optimize the knowledge within your organization. We consolidate all organizational knowledge into a single, easily accessible location, motivating your staff towards achieving customer satisfaction. This means regardless of whether someone is the first or the hundredth hire, everyone can access the same reliable information. Our platform enables users to organize, share, and collaborate on materials seamlessly without navigating away from their workspace. Each team member is equipped with the necessary tools and resources to perform their duties effectively while receiving timely updates about any changes. In contrast to traditional onboarding methods that relied on classroom instruction and outdated manuals, Panviva empowers new employees to find all required information independently, ensuring they are well-prepared from day one. This innovative approach not only enhances efficiency but also contributes to a more confident and capable workforce.

With Graphy, you can design personalized courses, create stunning no-code websites, or even develop your own application effortlessly. Whether you prefer live, instructor-led sessions or scheduled drip courses, the platform accommodates your needs seamlessly. You have the flexibility to host real-time classes or release content at your own pace, ensuring that your learners receive secure, piracy-free material. Engage your audience through live webinars and classes equipped with sophisticated features, and enhance the learning experience with quizzes, assignments, media files, and PDFs. Take advantage of our versatile, no-code tools to showcase your brand effectively, regardless of where your audience is located. The platform is entirely white-labeled, making sure that your brand remains the focal point. You can build a custom website from scratch or choose from our wide range of templates, utilizing our user-friendly website builder that requires no coding expertise. Choose your own domain or opt for one of Graphy’s complimentary options, and effortlessly integrate a payment gateway to receive your earnings directly in your bank account. Additionally, the platform offers robust analytics to help track your learners’ progress and optimize your courses for even better results.

Malcolm! This is a collection of web-based tools that allow you to interact with your users. Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates. Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content. We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options. If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice. Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.