inSided Description

inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.

Pricing

Pricing Starts At:
$900 per month
Pricing Information:
Free trial available
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
inSided
Year Founded:
2010
Headquarters:
Netherlands
Website:
www.insided.com
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Media

Set-up your own, branded Community destination with inSided

Set-up your own, branded Community destination with inSided

Set-up your own, branded Community destination with inSided A dynamic Knowledge Base that combines your help content with the best answers from your community Make data-driven decisions with Rich Analytics: get insights on user activity and content performance Keep users engaged with advanced Gamification features, badges and ranks Make your help content more accessible than ever with embeddable widgets that display relevant topics on your web or product pages inSided Screenshot 6
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
Online

inSided Features and Options

Community Software

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

inSided Lists

inSided User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Sr. Growth Marketer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The only Customer Success Community platform for B2B SaaS

    Date: Sep 15 2020

    Summary: inSided is an essential part of the customer success tech stack. It is the only community platform specifically built for B2B SaaS.

    Positive: - Best of breed community platform
    - Ease of setup and support
    - Knowledge base and product ideation features
    - Proactive team, product constantly improves

    Negative: No significant cons. Becomes valuable once you have a solid customer base.

    Read More...