inSided Description
inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.
inSided Alternatives
Chameleon
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Chameleon is a sophisticated no-code platform for product success, empowering SaaS teams to build self-service user onboarding, feature adoption, and feedback collection. PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code.
Increase activation with product tours, boost adoption with tooltips, get user feedback with surveys, and offer guidance with checklists.
Simple to get started, but with deep configuration available
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• Configure templates
• Save templates to make it easy to build on-brand
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User.com
User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support.
You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy.
You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action.
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LiveAgent
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Product Fruits
Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment.
Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web:
Interactive product tours, guides & walkthroughs
Hints, beacons & tooltips
User onboarding checklist
In product announcements
User feedback collection
One-click bug reporting
In app help center (Life Ring Button)
Knowledge base
Our customers achieve higher conversions, lower churn and less support tickets.
Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences.
We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.
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Pricing
Pricing Starts At:
$900 per month
Pricing Information:
Free trial available
Free Trial:
Yes
Integrations
Company Details
Company:
inSided
Year Founded:
2010
Headquarters:
Netherlands
Website:
www.insided.com
Media
Set-up your own, branded Community destination with inSided
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
Online
inSided Features and Options
Community Software
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Success Software
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
inSided Lists
inSided User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
The only Customer Success Community platform for B2B SaaS Date: Sep 15 2020
Summary: inSided is an essential part of the customer success tech stack. It is the only community platform specifically built for B2B SaaS.
Positive: - Best of breed community platform
- Ease of setup and support
- Knowledge base and product ideation features
- Proactive team, product constantly improvesNegative: No significant cons. Becomes valuable once you have a solid customer base.
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