Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Learn more
MyHub Intranet Software
MyHub, a revolutionary cloud-based intranet system that streamlines workflows for businesses, provides a variety of manuals and tools. MyHub is mobile-friendly and allows users to connect with whole teams or just a few members. Projects will run smoothly with MyHub's combination of in-app options for email, social media, as well as the tools necessary to be efficient. Administrators can give their users the ability of managing content, a discussion board, file-cloud-sharing, and many other features.
Learn more
Article Editor
Article JS serves as a robust text editor designed for the creation of rich content, facilitating seamless interactions with elements such as grids, cards, templates, and various website components. This tool is essential for serious endeavors focused on the development and modification of intricate content. Article Editor functions as a JavaScript application that allows for the generation of text and rich media, easily integrating into your existing projects. It can be incorporated into various platforms like CMS, digital media, site builders, or other content-centric initiatives. Users can adeptly manipulate content blocks to produce engaging and rich outputs suitable for contemporary web standards. Among its remarkable features is the availability of pre-designed templates, which can be accessed with a simple click of the template button, instantly populating the editor with an editable format. To enhance efficiency, users can take advantage of snippets; selecting one will immediately embed a pre-constructed block of code into their content. The editor also supports drag-and-drop functionality, bulk uploads, URL insertion, and the option to select from preloaded images, making it a versatile choice for content creators. Ultimately, Article JS streamlines the content creation process and empowers users to produce high-quality outputs quickly.
Learn more
HelpCenter.io
An effective knowledge base is built upon a robust tool. Create a streamlined help center in mere minutes instead of taking months to set it up. By quickly establishing a customer-focused knowledge base, you can provide proactive support, alleviating your team's burden from urgent cases and enhancing overall customer satisfaction. Effortlessly manage multiple help centers from a single dashboard. Explore the simplest method to launch your help center. Focus on producing high-quality articles instead of getting caught up in their design. Support a variety of content types, such as images, videos, documents, and audio files. Seamlessly link to other articles within your help center while remaining in the editor. Benefit from automatic suggestions generated by your help center, customized according to the user's location and actions. Open help center materials in a widget, allowing customers to access information without navigating away from their current page. Easily maintain and organize FAQs in your help center for straightforward presentation on your website, eliminating the need for outdated, hard-to-modify FAQ sections. Furthermore, a well-structured knowledge base can significantly reduce support ticket volume, allowing your team to focus on more complex issues.
Learn more
