Best Customer Communications Management Software for Facebook Messenger

Sales teams of all sizes and industries can close more deals with Pipedrive. Used by over 100,000 companies, Pipedrive helps salespeople in SaaS and IT, consulting, manufacturing and construction, transporting and logistics, financial services and more focus on selling.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Simple. Secure. Reliable messaging. WhatsApp allows you to communicate quickly, easily, securely, and on any phone around the world. WhatsApp Business is a free app that was designed for small businesses. To showcase your products and services, create a catalog. You can easily connect with your customers by using tools that automate, sort, and respond quickly to messages. WhatsApp can be used by medium and large businesses to provide customer service and important notifications to customers. Learn more about WhatsApp Business API. WhatsApp is where you share your most intimate moments. We have integrated end-to-end encryption in the latest versions. End-to-end encryption secures your calls and messages so that only you and the person with whom you are communicating can see or hear them. Not even WhatsApp.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities. We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry. We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support.

Software that provides a complete client experience for small businesses. Thryv makes it easy to apply for a job, manage the job and get paid. Thryv is a small business management platform that automates tasks, puts customers at the heart of your business and is secure. ThryvPay is a tool that can help service businesses save thousands by allowing them to accept and process credit card payments and ACH payments. Next day funding, automatic recurring payments, client side convenience fees, QuickBooks integration and automatically scheduled payments are just some of the many benefits that ThryvPay offers. Thryv is available on any device, whether it's a tablet, a desktop, or an app for the mobile. It gives you complete business management and exceptional customer support. Thryv integrates with the digital tools that you already use to manage your small business and streamlines the way you do it.

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The platform allows for seamless and personalized customer experiences across popular messaging channels like WhatsApp, Instagram, live chat, and more. SleekFlow's mission is to revolutionize the way companies communicate by focusing on meaningful conversations that drive business success. With cutting-edge conversational AI capabilities, SleekFlow streamlines business operations for marketing, sales, and support teams. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, SleekFlow empowers businesses to achieve unprecedented scalability and growth. SleekFlow has a presence in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In Aug 2024, the startup secured an $7M USD Series A+ funding round led by Atinum Investment, with participation from existing investors (AEF Greater Bay Area Fund, managed by Gobi Partners GBA and Transcend Capital Partners) and a new investor, Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC). The company has raised a total of US$15 million to date..

The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.

Chative.IO, a multi-channel messaging platform powered by AI, is a powerful omni-channel platform. With the help of AI and automation, we enable businesses to sell direct through social channels and Shopify. Enjoy unlimited messaging for startup-friendly pricing, and get the mobile application at no extra cost. Plus, we offer a free plan for small businesses with in-app assistance!

Software for customer service. All your communication channels can be consolidated into one powerful email. Work with your team to automate conversations and create amazing customer experiences. All your problems solved in one email. The key to creating amazing experiences is frictionless communication. Unifying all channels, unlocking team collaboration, and creating productive workflows – all in one organized mailbox - will help you power up your work. It's a thing of the past to switch screens and log into multiple inboxes. Trengo combines all your favorite communication channels in one inbox. We have a live chat, voice and email solutions. All communication channels in one email. Trengo makes it easy to assign conversations to the right person or team. You can easily @tag a colleague to leave comments and collaborate on a problem. You can switch to your team chat in one click for 1-on-1 or group communication. Our powerful live chat solution was built to deliver.

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

Chats and reviews from multiple Google Business Listings, Facebook Pages, WhatsApp numbers, Webchats or SMS numbers all in one inbox. All chats from multiple locations are now under one roof. You can use templates to reply, assign chats team members, and add custom labels and notes for context. Interact with your customers to gain positive reviews. You can manage reviews across multiple platforms using intuitive features and easy access. Get detailed insights to help you make informed decisions. In-depth analysis of your reviews and social conversations with trend graphs, audience leader boards, etc.

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

You can send and receive text messages, schedule notifications, and accept payments using your business phone number. You can respond to customer inquiries via Facebook Messenger or SMS so that you can provide faster support. Automate important notifications like bill payment due dates, appointment reminders, etc. Text messaging. Segment your customers to send targeted text messages to increase sales. Customers can be charged or subscribe to your service via text message. There is no need to switch between apps. 90% of text messages can be read in less than 3 minutes. Mobile messages allow customers, employees, and contractors to communicate in real-time with each other using mobile messaging. Customers can now access your website's live chat to provide customer support. They can also message you from anywhere, at any time, even while on the move. To nurture VIP customers and first-time customers, create rule-based drip campaigns that help you grow your business.

Grasp combines multiple communication channels and creates a single story from all of your contact moments. This is how you can regain control over your customer service. Have you ever been more accessible via email, phone, or social media? It's a great way to connect with your customers. You must also be in control. Grasp organizes all of your contact moments into one timeline so that you never miss an opportunity to have a great conversation. All customer contact moments are consolidated into one timeline. Your support team can quickly get to the point and you have a clear overview of the relationship. Every time, the first time is the best. You score points if you are proactive in starting a conversation about what your customer wants to learn. By clearly mapping out the needs of your customers, we help you get things moving. Grasp is built upon positive energy. It is evident when you work with us. It will be felt by your customers every time they contact us.

Chatting is a great way to increase sales. Your customers will find the best way to contact your company through your website. It takes just 5 minutes to set up. Add your contacts and information about products. The link can be shared anywhere, such as on Instagram, TikTok bios, or Facebook posts. Follow the link to allow your customers to contact you in the most convenient way.

Botbox is a platform designed for small and medium-sized businesses to help them to onboard customers seamlessly and automate acquisition/retention via the most popular messaging apps. Smart triggers and automation make it easy to keep customers informed about your products and services via the most popular messaging platforms. Pre-built chatbots can reduce churn by 600%, increase sales, and help you increase sales. You can use chatbot templates or create your own. All you need to do is click and publish on the Website, Messenger, and WhatsApp. Botbox API allows you to connect to the apps you love to increase productivity. You can easily manage, request and design new HSM templates, opt-in users and manage your WhatsApp notification campaign without having to rely upon the IT department. Reach specific user groups with the most relevant information at the right time. Automate engagement. Analyse behaviors to set triggers.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

Reach all your customers via all channels, get more ratings, and communicate quickly and easily. All this via one platform. The old contact form is no longer relevant. Superchat webchat allows you to establish a direct line with your customers. Your website makes it easy for potential customers and clients to reach you. Reviews are a great way to build trust in your business. Superchat allows you to remind your customers to rate you by text - all from one email. Our servers are in Frankfurt and the software itself was developed in Berlin. Our team is available 24/7 and will be there to assist you throughout the implementation and beyond. Your data is secure. Our servers are protected multiple times with encryption and backups are made frequently.