Average Ratings 47 Ratings
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Description
Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours.
We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.
Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
Description
Introducing webcomet FAQ - Empowering your knowledge sharing!
Effortlessly create, manage, and publish Frequently Asked Questions (FAQ) sections for your websites, applications, and software to enhance the knowledge available to your customers and users.
- Streamline operations by saving time and resources, enabling self-service options, enriching customer experience, and reducing the volume of inbound support inquiries with a well-crafted FAQ section.
- Easily publish your FAQs across various platforms! Compatible with any website builder, including WordPress, Joomla, Drupal, and Wix, while also adhering to the Web Content Accessibility Guidelines (WCAG).
- With webcomet FAQ, you will maintain a single source for updating your content, ensuring consistency across multiple venues such as your external website, internal platform, mobile application, and more.
- Benefit from a suite of features designed to enhance customer engagement and simplify your management tasks, including a customizable FAQ Widget, multilingual support, team collaboration tools, and robust statistics and analysis capabilities.
- Start fostering a knowledgeable customer base today and watch your support efficiency improve as users find answers more easily!
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Azure Automation
Azure DevOps
Chatra
Clearbit
Facebook
Intercom
Jira
LiveChat
Microsoft Entra ID
NinjaOne
Integrations
Azure Automation
Azure DevOps
Chatra
Clearbit
Facebook
Intercom
Jira
LiveChat
Microsoft Entra ID
NinjaOne
Pricing Details
$35.00/month/user
Free Trial
Free Version
Pricing Details
$20/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Supportbench
Founded
2015
Country
Canada
Website
www.supportbench.com
Vendor Details
Company Name
DEVJA GROUP
Founded
2016
Country
Sweden
Website
www.webcomet.io
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
