PHPKB Description
PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.
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Company Details
Media
- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.
Product Details
PHPKB Features and Options
Knowledge Management Software
PHPKB User Reviews
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An honest review after 4 years of using PHPKB Knowledge Base Software Date: May 27 2022
Summary: Over the past 7 years, I’ve used more knowledge base software than I would like to remember and I can say with confidence that it is the best knowledge base solution we have ever used. I am glad we made the correct decision to switch to PHPKB from another knowledge base builder tool. Since then, PHPKB is regularly used by our internal staff (agents) as well as external customers. It’s robust and full-featured, yet intuitive, fast, and easy to use. Oh, and their customer support team is world-class. We needed some custom features added to the KB and they have always gone above and beyond to exceed our expectations.
Positive: PHPKB is a very solid and reliable knowledge base management platform. Some important features are publishing workflow, document versioning with comparison and rollback, real-time dashboards, and knowledge base analytics to get clear visibility on what’s going on with the knowledge base.
Negative: There is nothing in particular that I would like to highlight as a negative point.
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