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Description
We have developed a system which understands and analyses customer opinions and NPS satisfaction survey in an intelligent and easy way. This allows for efficient and effective decision-making. We offer AI-based surveys and sentiment analyses of our open text question. We offer all major methodologies, such as NPS and CSAT.
We are a 360-degree multichannel tool which can be accessed via tablets, Qrs or social media.
Description
To address these inquiries and more effectively, Topline has created a proprietary methodology known as Sales Chain Analysis, which offers a more detailed perspective on Win Loss Analysis. This innovative approach aims to thoroughly comprehend the market landscape, the competitive factors at work, and, most crucially, the reasoning behind decision-making. Typically, the account is contacted shortly after a decision is reached, but at this early stage, the client may not have had sufficient time to evaluate whether their choice was indeed the right one. Decisions occur as they come, which often means that a substantial amount of information remains elusive within any given timeframe. Insights tend to be tactical, leading to a quick transition to the next opportunity without fully processing the previous one. Additionally, there is no assurance that you will engage with a varied group of prospects during this limited span. Given the direct connection to the sales event, any questioning may inherently carry biases that can influence the results. Understanding these nuances is essential for refining the analysis and making informed strategic decisions in future endeavors.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Salesforce
Pricing Details
$40/month/device
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Feedbox
Founded
2011
Country
Mexico
Website
feedboxcem.com
Vendor Details
Company Name
The Topline Strategy Group
Founded
2001
Country
United States
Website
toplinestrategy.com/win-loss-pipeline-analysis/
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback