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Average Ratings 4,168 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Dialpad Connect is a comprehensive AI-driven communication platform that unites voice, video, and messaging channels to improve both internal teamwork and customer engagement. The platform provides smart features such as live call transcription, voicemail transcription, AI-powered call recaps, and recommended next steps, allowing users to be fully present in conversations without missing key details. It offers deep integration with leading business applications including Salesforce, Microsoft Teams, Zendesk, and Google Workspace, creating a seamless experience across tools. Built on a resilient dual-cloud architecture, Dialpad ensures enterprise-level performance with 24/7 support, disaster recovery, and a 100% uptime service level agreement. Privacy and security are foundational, with certifications like GDPR, HIPAA, ISO, and SOC 2 safeguarding user data. Dialpad Connect supports a broad range of business sizes, from small teams to large enterprises, enabling better communication and faster decision-making. Its AI capabilities also include live coaching for agents during calls and detailed analytics to improve customer satisfaction. This platform empowers businesses to transform every conversation into a valuable opportunity.

Description

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

4D EMR
ADP Workforce Now
Chrome OS
Cloud9
CodeKeep
Domo
Eyefinity EHR
Gong
Google Chrome
Headset
Intercom
Josys
MacPractice DDS
MacPractice MD
Microsoft Outlook
Okta
Playvox
RedSky
Time Miner
Zoom

Integrations

4D EMR
ADP Workforce Now
Chrome OS
Cloud9
CodeKeep
Domo
Eyefinity EHR
Gong
Google Chrome
Headset
Intercom
Josys
MacPractice DDS
MacPractice MD
Microsoft Outlook
Okta
Playvox
RedSky
Time Miner
Zoom

Pricing Details

$15 user/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dialpad

Founded

2011

Country

United States

Website

www.dialpad.com/business-communications/

Vendor Details

Company Name

Weave

Founded

2011

Country

United States

Website

www.getweave.com

Product Features

AI Sales Assistants

Dialpad's AI Sales Assistant enhances the efficiency of sales teams by delivering immediate insights throughout their calls. It automatically records conversations, identifies essential highlights, notes action items, and provides AI-generated suggestions for follow-up actions. By equipping sales representatives with quick access to vital information, the AI Sales Assistant enables teams to remain organized, boost their performance, and concentrate on nurturing relationships rather than being bogged down by note-taking.

Business Phone Systems

Dialpad offers a modern business phone solution that eliminates the need for conventional desk phones by utilizing a cloud-driven platform compatible with any device. This allows teams to enjoy high-quality voice calls, send SMS and MMS messages, and take advantage of sophisticated functionalities such as call routing, voicemail transcription, and AI-driven insights, all integrated into a single cohesive system.

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business Text Messaging

Dialpad stands out as a premier CCaaS provider, offering a comprehensive cloud contact center solution that integrates voice, messaging, and digital communication channels. By leveraging AI-driven insights, smart routing capabilities, and live analytics, Dialpad enables support and sales teams to enhance customer interactions with speed and personalization, all while boosting operational productivity.

Business VoIP

Dialpad offers companies a contemporary Voice over Internet Protocol (VoIP) solution, eliminating the need for outdated landline systems through a comprehensive, internet-driven communication platform. This innovative service allows teams to engage in high-quality voice calls, exchange SMS and MMS messages, and maintain connectivity across any device, whether it’s a desktop or mobile. As a fully integrated communications platform, Dialpad also features seamless video conferencing, team chat capabilities, and artificial intelligence-enhanced productivity tools. Consequently, it provides a more adaptable and economical option compared to conventional phone systems, enabling businesses to connect with customers on their preferred channels.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Dialpad offers a comprehensive call center solution that integrates high-quality VoIP calling, AI-driven coaching, multi-channel routing, and advanced analytics all within a user-friendly platform. This innovative system is crafted to enhance the productivity of support and sales teams, streamline response times, and facilitate growth without the challenges associated with traditional call center technology.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

Dialpad's call tracking feature enables teams to effortlessly and automatically record call information, link leads to specific marketing initiatives, examine call transcripts, and assess performance patterns. The platform provides real-time dashboards and AI-driven insights, empowering marketing and sales teams to enhance their messaging strategies and boost conversion rates.

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Dialpad’s Cloud PBX integrates VoIP calling, smart call routing, voicemail transcription, and AI-driven insights into a comprehensive cloud phone system, enabling teams to make and receive calls from any device, regardless of location. This modern solution offers features like intelligent call routing and voicemail transcription, effectively replacing outdated PBX systems with a more adaptable and scalable alternative. Its user-friendly setup and management processes ensure it grows in alignment with your business requirements.

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Dialpad provides a comprehensive solution for managing both internal and external communications seamlessly within a single, user-friendly platform. Whether you're making phone calls, conducting video conferences, or sending SMS/MMS messages, you can do it all effortlessly through our desktop or mobile application.

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Contact Center as a Service (CCaaS)

Dialpad stands out as a leading CCaaS solution for organizations aiming to enhance their customer interactions. It enables users to manage voice calls, text messages, and chat communications all within a unified cloud platform. With the support of AI analytics, agents can provide superior service, and supervisors can monitor performance metrics in real-time.

Team Chat

Dialpad's team communication platform provides safe messaging, group discussions, file sharing capabilities, and AI-enhanced search functionalities throughout all dialogues. Seamlessly connected with calling, meeting, and contact center features, it optimizes teamwork and minimizes disruptions. This enables teams to communicate, exchange files, and maintain a unified understanding, all while remaining engaged in calls or meetings.

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Dialpad provides a comprehensive team collaboration solution that includes secure messaging, group discussions, file sharing, and advanced AI search capabilities to retrieve any information exchanged during conversations. This platform ensures seamless connectivity among team members and minimizes disruptions by merging chat functionalities with calls, meetings, and customer support tools.

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Unified Communications

Dialpad consolidates all your communication resources into one unified platform, integrating voice calls, messaging, video conferencing, and team collaboration into a cohesive cloud-based solution. Equipped with AI-driven insights and effortless integrations, teams can remain connected, efficient, and well-informed, regardless of their work location, ensuring that productivity never falters.

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Dialpad simplifies the process of video conferencing by providing seamless, high-quality meetings enhanced with integrated collaboration features. Easily share your screen, engage in real-time chats, and receive automatic AI-generated summaries, ensuring that all participants are aligned by the end of the meeting.

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Dialpad's online meeting platform combines high-definition video, instant messaging, screen sharing, and AI-generated notes all within a user-friendly interface. This solution aims to enhance team collaboration, automatically document important points, and ensure project momentum, all without the need for any downloads.

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Spa

Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Alternatives

Alternatives

Web Tracks Reviews

Web Tracks

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