PBXware Reviews

Summary: PBXware from Bicom Systems is a robust PBX solution that caters to the diverse communication needs of businesses. Its extensive feature set, scalability, and customization options make it a compelling choice for organizations seeking a flexible telephony solution. The platform's excellent customer support further enhances its appeal, providing users with confidence and assistance when needed. While the complexity and integration challenges may be considerations, PBXware remains a top contender for us

Positive: Feature-rich: PBXware offers a comprehensive suite of features, including IVR, call routing, CRM routing with CRM integrations, voicemail, SMS/MMS, and more. It covers the needs of small to enterprise-level businesses.
Scalability: The platform is highly scalable, allowing businesses to easily expand their telephony infrastructure as they grow.
Customization: PBXware provides extensive customization options, enabling users to tailor their phone system to meet their specific requirements.
Reliability: With its robust architecture, PBXware delivers reliable performance, ensuring minimal downtime for business communication.
Multi-Tenancy Support: Ideal for service providers, PBXware offers multi-tenancy support, enabling the management of multiple clients from a single platform.
Excellent Customer Support: We have had a positive experience with Bicom's customer support team, citing prompt responses, knowledgeable staff, and effective issue resolution.

Negative: Complexity: While PBXware offers a plethora of features, its interface can be complex and overwhelming for novice users. It may require some time and training to fully utilize its capabilities.
Integration: Integration with third-party applications and services may be challenging, as PBXware's compatibility with certain systems may be limited.

Summary: Having been a long time user of this software has enabled our business to profitably grow and keep ahead of out competitors.

Positive: Having originally started on Version 2 of PBXware; The latest version 7.x has every feature under the sun that any business is looking for in a cloud based phone system. Features such as shared call appearance and ringing on multiple devices is easy to implement and set up. The companion app Communicator (now Version 7) completes this offering adding meetings and remote desktop support too.

Negative: The Communicator app adds a monthly recurring fee, but it is not too expensive.

Summary: The entire Bicom product suite is excellent:
Serverware
PBXware
sipPROT
With these products we can work safely and with the certainty of having a reliable solution from all points of view.

Positive: PBXware probably is the best solution for Telcos that want to offer to their customer a very good solution of unified communication.
The APP suite are very complete with desktop , web and mobile version.. All versions are customizable with company brand logo.

Negative: I can't mention any cons because for any problem or request support team help our team to solve very quick.

Summary: We've been using PBXware MT edition for more than 3 years now, and the primary server uptime is also 3 years :)
In the mentioned period, we upgraded PBXware twice, from version 5 to 6 and from 6 to 7, and the new and very useful features kept coming in.
During this period, we had little to no issues, and the small issues we had were resolved almost immediately after we reported them to the support team.

Positive: - straightforward initial setup
- simple to use, even for the beginners
- works on pretty much any platform, on prem or in cloud
- well maintained and constantly updated
- support team is exceptional and always available

Negative: - nothing to report as a con so far
We are a happy PBXware user/admins/resellers from day one.

Summary: We and our customers are very happy with PBXware and features.
We strongly recommend every business to use this for your communications needs.
Kudos to Bicom Systems Team, creating such wonderful products.
Support and Customer Service is very wonderful.
Always account manager is there to help you or Guide you in right direction if you come across anything, they are there to HELP customer NO MATTER!

Positive: True transformation from where we started with 3.4 and where we are now with PBXware 7.
I am using the PBXware Multi-Tenant /Call Center Editions from past 10 years, we started the with 3.4 with 32bit OS and it was very stable and reliable during that time itself with no apps.

With version 7 everything has been transformed to latest technology with more flexible and more reliable, excellent design, features, ease of use, collaborative, more important with STRONG security. KUDOS to everyone in this revolution of PBXware V7.
One STOP Place for all the communication needs.

Negative: Honestly, nothing to mention.
PBXware is being used an Asterisk as core component for communication.
If anything related to Asterisks only we will have some limitations when it comes to users and endpoints. Apart from everything is going good.

Summary: Overall, Bicom has been a pleasure to do business with over the years. They make significant efforts to make their customers feel heard, valued and bring a level of responsiveness that is unusual in todays MSP vendor landscape. When working with them, I feel less like a customer and more like a partner. An active participant in shaping the future of the product on behalf of our customers needs. When working with Bicom's Support Team, I sense a sincere desire to resolve issues, help me understand features and functions, and build solidly performing PBX solution, rather than just getting tickets closed.

Positive: - Bicom's Support Teams is top notch. I deal with a ton of vendors and they are right there at the top of my list in terms of quality and responsiveness. Over the 7+ years I have been working with Bicom, they have consistently gotten better and better.
- The features currently available on the PBXware platform are solid. Though it does occasionally happen, it is rare that I encounter an existing or prospective client who requests a feature or has a requirement that is not currently available on the PBXware platform.
- Bicom's Development Team is active, listens and solicits feedback from their customers about feature development.
- Since early 2021, Bicom has opened up the lines of communication with their partners through their forum. This forum is used for Bicom to harvest details about feature requests, future development efforts and for their customers to engage with each other to offer advice regarding technical hurdles, among other things.
- The platform is very reasonably priced, especially when compared to other popular vendors such as Ring Central and 3CX.

Negative: - Some of the features require the customer to pay extra for what Bicom calls "modules." Features such as Queue Callback, Billing and Remote Archiving of call recordings to AWS/Google/DropBox each would require the customer to purchase a module and pay annual support for this feature.
- There is a limit to the number of extensions you can/should put on a PBXware instance. Over the years, I heard various numbers ranging from 1000 to 1500. This is the same for the Call Center platform as well as their Multitenant platform. Multiple tenants worth of extensions (on the same PBXware multitenant instance) should not exceed Bicoms recommended extension limits. For customers with more than the recommended number of extensions, there are ways to get creative with dial plans and maybe your SBC to bridge the gap between two servers for things like extension-to-extension dialing, but features such as user presence and seeing all of your users in the end user application (gloCOM) are not possible when the users are spread out across multiple servers.

Summary: The SW suite is a robust platform that comes in multiple flavors. It has several auxiliary products such as mobile app desktop and web apps, screen sharing, etc.

Positive: The best thing about PW is that it is constantly evolving. I was lucky enough to see this product mature from v3 8 years ago to v7 today. The team is great when it comes to providing support and the product is solid when it comes to tailoring it to the needs of any customer.

Negative: None that I can think of, any issue, any request gets introduced to the support portal and is either dealt with by the support team or converted into a feature request and integrated into future releases.

Summary: Currently, all of Bicom Systems' products are integral to our business operations such as PBXware, SERVERware, GloCOM, GloCOM Meeting. We manage thousands of customers through PBXware and leverage the softphone applications, specifically gloCOM. The primary benefit lies in the considerable time savings facilitated by the well-designed Multi-Tenant edition, particularly suitable for hosting diverse customer bases.

We are also selling PBXware licences everyday, and the market is growing more and more, we certainly see a bright future for Bicom Systems in our country. This is mainly because resellers are highly interested by the powerful Multi-tenant feature, this is not something you can see in other solutions, it is built and thought perfectly for administrators to integrate new customers everyday effortlessly.

Additionally, our communication is streamlined through the use of apps for making calls. Notably, our call center customers maximize the capabilities of the Call Center edition and Supervisor edition. These editions provide comprehensive reports and real-time statistics, empowering our call centers with detailed insights and enhanced operational control.

Positive: I love the way PBXware and especially Multi-Tenant version is scalable, and how you can simply, on one single instance, host a hundred customers. All of this without requiring any additional hardware such as an SBC, because PBXware supports NAT. Set up your server, connect your phone, you're ready to go, it's that simple.

But, what's even more impressive is that, despite its simplicity, PBXware allows you to create more complex call routing strategies. This is especially useful for customers or call centers with multiple queues and a large number of working agents. To me, that's the standout feature of PBXware: its flexibility. Whether you're a local IT vendor or a big company needing a more complex routing strategy, PBXware has got you covered.

Support is always ready to help us and actually listens our feedback carefully, which is really a good thing. We feel like we are listened and our feedback is valuable.

You can completly brand your PBX using your colors and logo which is not common for solutions like this one and its a huge pro. It shows the strategy of Bicom Systems : your customer is YOUR customer, and that's important. Bicom respects this privacy.

Negative: The only con I would see nowadays would be the lack of ability to have multiple extensions being edited at the same time. For example, if I wanna change or re-send my 100 extensions e-mail addresses, I would have to go and edit it one by one, and then send the mails one by one.

Summary: This communication platform offers a range of impressive features, including cross-platform compatibility, a user-friendly interface, multi-tenant functionality, and robust security. However, it falls short in areas like tenant branding, user capacity, API integration, and cost-efficiency. While it stands as a reliable choice for certain users and smaller organizations, these limitations could be significant for larger businesses or those with specific integration and branding needs. Prospective users should weigh these factors to determine if this platform aligns with their requirements.

Positive: I have the pleasure of using this innovative communication platform and I must say, it's a game-changer. Its compatibility across various devices, including mobile apps, web, and desktop environments (Windows, Ubuntu, and Mac), ensures seamless connectivity no matter where I am or what device I'm using.

The platform stands out for its crystal-clear interface, which makes navigation and operation a breeze. This user-friendly design is perfect for both tech-savvy individuals and those who are less familiar with digital platforms.

One of the most impressive features is its multi-tenant capability. This aspect allows for efficient management of different organizational units or customer accounts, all within a single, unified framework. It's an ideal solution for businesses looking to streamline their communication processes.

Another commendable feature is the robust SIP (Session Initiation Protocol) protection mechanism. This security measure ensures that all communications are secure and protected from potential threats, giving me peace of mind when sharing sensitive information.

In summary, this platform is not just a tool; it's a comprehensive solution for modern communication needs. Its stability, cross-platform compatibility, user-friendly interface, and top-notch security features make it an indispensable asset for personal and professional communication.

Negative: While this platform offers several commendable features, there are areas where it falls short, which potential users should be aware of. One notable limitation is the absence of tenant branding options. This can be a drawback for businesses seeking a personalized touch in their communication tools to align with their brand identity.

Another significant concern is its limited capacity to handle a large number of users within a single PBX system. This limitation could pose challenges for larger organizations or those experiencing rapid growth, as it may not scale effectively to meet increasing demands.

The platform's API integration capabilities are somewhat underwhelming. This lack of robust integration options can hinder seamless connectivity with other systems and applications, potentially affecting workflow efficiency.

Lastly, the recurring fee structure for using the Desktop and Mobile apps is a drawback, especially considering that many competitors offer free versions of similar applications. This could be a deterrent for users or businesses with limited budgets or those who are looking for cost-effective solutions.

In conclusion, while the platform has its strengths, these limitations in branding, user capacity, API integration, and cost structure are aspects that could significantly impact its suitability for certain users and organizations.

Summary: Excellent product and well recommended. There are several additional feature sets that need to be streamlined to ensure that we remain competitive.

Positive: The easy of use. It works, stable and is feature rich. The GUI is well presented and the addition of sipPROT 5 to standalone is fantastic.

Negative: Branding, is per PBX not per tenant (web).
Randomised DID option.

Summary: We have tried many different platforms over the years but PBXware just works best the features, ease of programming, and support of the product are why we prefer it over other platforms available.

Positive: We as a company have used PBXware for over 5 years. The product is easy to deploy on a multi-user platform. It simply works well for all types of applications and meets the demands of our end users. Customer support is also very knowledgeable when we have any type of question regarding special configurations. The portal used by the end users is easy to navigate which makes them more independent.

Negative: The main account login page needs some work you should be able to add a license from those screens without being redirected to another page. I came from a time when the 2-step verification was not necessary I understand it is a security step but I am not a fan of the way it works. Sending a security code via email or text would work much better.