Best Veterinary Appointment Scheduling Software of 2024

Find and compare the best Veterinary Appointment Scheduling software in 2024

Use the comparison tool below to compare the top Veterinary Appointment Scheduling software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Acuity Scheduling Reviews

    Acuity Scheduling

    Squarespace

    $16.00/month
    6,227 Ratings
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    Acuity Scheduling makes online appointment scheduling and management easy. Acuity Scheduling, an online appointment scheduling software that is easy to use, helps professionals and businesses fill their calendars without any hassle. Acuity lets clients see your availability in real time, book appointments quickly, and pay in advance. You don't even have to organize or reorganize anything.
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    VETport Reviews

    VETport

    VETport

    $199.00/month
    2 Ratings
    VETport is the pioneer in cloud-based practice management software. It is designed to fit the unique needs of your practice. With its advanced features and integrations, VETport streamlines your practice and allows you to provide the best care for your patients. It has the industry's best SOAP-based electronic medical records (EMR). This allows you to easily access and manage patient records, including medical history, lab results, and treatment plans. With EMR, you can ensure that all of your patient's information is in one place, easily accessible, and up-to-date. VETport is the leader in cloud-based practice management software designed for veterinary clinics. VETport is currently being used by more than 12,500 Veterinarians in 20+ countries to service over 16+ million pets. Our SOAP format emedical record, which has won numerous awards, has been used to create more than 50 million patient records. Our platform was designed to meet the needs of Universities, Large Veterinary Hospitals and Group of Veterinary Clinics as well as Equine Practices and Mobile Clinics.
  • 3
    Yocale Reviews
    Yocale is the best online scheduling software and calendar management tool for appointment-based businesses. Yocale is a business management tool that allows businesses to manage their day smoothly and efficiently. It offers a complete marketing and business management solution, including online scheduling, client relationship tools and promotion of available appointments. Yocale's flexible scheduling allows businesses to take complete control of their business with its easy-to-use tools, which can be accessed 24/7 from any device. Yocale makes it easy for people to find open appointments near them. They can also book, review, refer, and manage their appointments online.
  • 4
    Weave Reviews
    Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.
  • 5
    IntraVet Reviews
    IntraVet, a comprehensive practice management software, is fully customizable and easy-to-use. IntraVet makes it easy to go paperless, integrate lab results, images, and use eRecords to streamline patient data, and your workday. IntraVet has the best support and service team in the industry, from installation to quarterly updates. This will ensure that you are always up-to-date. Drag and drop to shorten or lengthen appointments by creating color-coded appointments. New Visit templates include custom SOAPs that can be used for each type appointment, as well as the plan charges and anticipated invoice charges. Recall Generator allows you to find patients who are in need of a dental visit, and to email or mail those who are on heartworm medicine.
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    Clinic HQ Reviews

    Clinic HQ

    Clinic HQ

    $99 per month
    3 Ratings
    Designed for Spay/Neuter Clinics. It's flexible, reliable, and easy to use It's all about making your life easier. You can change the world by spay/neuter, and we manage that. Stationary Clinics. We provide all the tools necessary to schedule appointments, manage your capacity, enter financial and medical information, and create amazing reports for your stationary clinic. Mobile Clinics. Mobile Clinics. We offer a unique set o tools, including location management, geo-specific appointment reminders and online location scheduling for unlimited mobile spots. Wellness. Spay/neuter clinics increasingly include a wellness component to the services they offer. Our tools include a calendar, reminders, and a walk-in scheduler. Responsive layout that adapts to your mobile devices. You can book appointments from any device. You can also check the daily roster and grab a quick statistic. The dashboard allows you to check how the daily flow is going.
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    Next In Line Reviews
    Next In Line is a veterinary appointment scheduling software. Next In Line is a tool that puts your practice first, and allows you to make your staff feel like an extension of your team. Next In Line offers flexible scheduling for veterinary appointments, a virtual waiting list, and custom reminders. This will help you and your staff to reduce stress and get back to what you love doing -- providing the best care possible to patients. Next In Line's online booking platform for veterinarian hospitals automates the registration, scheduling, and intake process, which saves you both time and money. Next In Line allows your front desk to be open 24 hours a day, so pet owners can make appointments whenever they are available. Our clients have reported that pet parents book their appointments as early as 2 or 3 AM. You can now be online when they need you. Next In Line allows you to fit your hospital's schedule into your client's. This will make their client experience better.
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    AVImark Reviews

    AVImark

    Henry Schein Veterinary Solutions

    $169.00/month
    AVImark is a leading veterinary software solution. It provides patient records, prescription plans and appointment booking functionality in a single platform. AVImark was developed by Henry Schein Veterinary Solutions and provides the tools you need for managing and growing your business. This powerful, easy-to-install veterinary practice management software is available in both cloud-based and on premise deployments. It offers unlimited seat licenses and advanced features to support paperless environments while saving money.
  • 9
    2i Nova Veterinary Software Reviews
    2i Nova is a cost-effective and efficient veterinary practice management system that can be used by both mobile, emergency and specialty care practices. V-Tech PMS from 2i Nova is available in the cloud, on premises, or hybrid. It has powerful features that will help you run a successful vet practice. You will find key functions such as appointment booking, reminders, vendor tracking, surgery logs and barcoding, remote backup, and more!
  • 10
    IDEXX Neo Reviews

    IDEXX Neo

    IDEXX

    $199.00/month
    IDEXX Neo, a cloud-based veterinary practice management system, is simple to use, cost-effective, and affordable. IDEXX Neo can be used in veterinary clinics as well as animal hospitals. IDEXX Neo's key features include appointment management, invoice creation, and payment processing. Using IDEXX Neo users can assign tasks to employees and create custom tasks on a customizable activity panel. IDEXX Neo allows users to create customized forms and certificates using company logos and letterheads.
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    Onward Vet Reviews

    Onward Vet

    Onward Systems

    $400.00/month
    What's new? 2-way texting, charting and dental billing. Beautiful new User Interface and Appointment Schedule Abaxis FUSE Integration Features: Electronic signatures for estimates/consent forms Client Portal SMS text/email reminders Referral Management Quickbooks Integration Credit Card Integration Customizable templates Transfer from Avimark, Cornerstone and Intravet softwares
  • 12
    StringSoft Reviews
    StringSoft Veterinary Management Solutions provides Premise and Cloud-based Management Solutions. Runs on any platform. Complete Financial and EMR, Dicom and HL7, Lab Interface RIS, including Modality Worklist and Reporting System, Radiology Viewers, Reporting System, Ordering System and Radiology Viewers. Wellness plans, Automated Payment Plans, Loyalty Programs, Referring and Client Portals.
  • 13
    Chckup Reviews

    Chckup

    Chckup

    $299 per location per month
    Chckup: The Ultimate Plugin for Veterinary Practices Chckup complements your veterinary practice management system by bringing additional power to your current setup. Chckup focuses on streamlining scheduling, in-depth analytics, proactive communications, & effective review management. Highlights: - Fully Customizable Real-Time Scheduling: Completely customize the way your practice schedules appointments to our system so you can give pet owners a better experience & save your staff hours of time. If you can train your front desk staff to schedule appointments, you can train our system. Enhanced Analytics: Utilize our analytics to gain a comprehensive & real-time view of your practice’s performance on a daily basis. You can also utilize our Daily Huddle to get your entire team on the same page of how your practice is performing compared to your practice's goals. Client Communication: Chckup's client communications consist of the industry standard of a communications tool: appointment reminders, recalls, confirmations, etc. done via email, 2-way texting, & Chckup's native chat. Review Management Enhancement: Easily integrate our tool to manage & showcase client testimonials & strengthen your online reputation
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    Covetrus Pulse Reviews

    Covetrus Pulse

    Covetrus

    $100.00/month
    eVetPractice, a cloud-based practice management software for veterinary hospitals and mobile clinics, is a powerful tool. eVetPractice offers powerful capabilities in a single, centralized platform. It aims to provide users a fully integrated and user-friendly practice administration solution that includes in-house labs and electronic medical records (EMR), appointment scheduling, online payment, and much more. Users can create and edit appointments, display visits according to type, and request appointments through the eVetPractice dashboard.
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    ezyVet Reviews

    ezyVet

    ezyVet

    $150.00/month
    ezyVet, a cloud-based veterinary practice management solution, is cutting-edge. ezyVet offers two-way integration with Smart Flow, an electronic veterinary whiteboard, and Xero, a cloud-based accounting solution that allows hospitals and clinics to manage their daily operations in a seamless manner. ezyVet allows you and your staff to make last-minute changes to appointments and access patient information from anywhere and anytime. The key features include a clinical module and 2-way SMS, email and e-faxing, advanced reports, reminders, split billing, split billing, and many other features.
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    IDEXX Animana Reviews
    Animana, a cloud-based veterinary solution, is a cutting-edge software developed by IDEXX. Animana is a cloud-based veterinary software solution developed by IDEXX. It was created specifically for the patient-centered clinic, and makes it easier for vets to run their practice and grow so they can focus on providing the best care for their clients. Animana has a wide range of features, including patient medical records, calendars, automatic reminders and appointment reminders, as well as online appointment booking.
  • 17
    VeterinaryGate Reviews

    VeterinaryGate

    MedSites

    $99 one-time payment
    VeterinaryGate is a Veterinary Software and Veterinary Office Billing Software. It offers a simple Windows interface that integrates Animal & Pet Medical Records. Appointment Scheduling, Billing. Tracking Receivables. Managing Expenses. VeterinaryGate is a network and multi-user veterinary software, Veterinary Office Billing Software and Animal Medical Records Software. It also includes Veterinary Practice Management Software that allows small-sized Veterinary Medical practices to manage all their financial, clinical, and operational elements. For single and multiple veterinary practices to manage animal and pet medical records, Vaccination Records and Lab Tests. Prescriptions Writer. Appointment Scheduling. Insurance Claims. Invoicing. Tax. Pharmacy Purchase Order with Drug Dispensing.
  • 18
    Petly Plans Reviews
    Petly Plans' low monthly payments and automated plan management allow you to provide the best medical care that doesn't impact clients' budgets and your workflow. Petly Plans software makes it easy for you to manage your patient's health, set up automatic payment plans, and schedule your next appointment. This guide will show you how to use Petly Plans in your practice, as well as integration with your practice management system. Through proactive screening and early detection, compliance can increase and loyalty which can lead to better outcomes. Petly Plans is an easy to use software that can be integrated into your daily workflow. Any staff member can enroll pets or manage plans. Clients can budget for care over the course of the year by paying monthly instead of one lump sum. Stories, tips, information, and other useful information from industry experts and peers in veterinary practice management.
  • 19
    Iberical Vett Reviews

    Iberical Vett

    Iberical Software

    $449 one-time payment
    A complete calendar and reminder system that will help you organize your tasks and appointments. It will also alert you when you need to attend to them. There are many options, no matter how many or single businesses you have. Let's create models for the types you use most to help you get more done every day. Reminders for vaccinations that will keep active records about the following applications. Images of all types related to each animal. All types of business documents, cash register module, and transaction book. Advanced administration of sales, purchases and orders, inventory, and so on. Unlimited storage. All the information you need will be available. You won't need to use paper anymore and all your information will be accessible instantly.
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    NaVetor Reviews

    NaVetor

    Patterson Technology

    $129 per month
    NaVetor cloud software makes it easy to streamline your workday, and help you navigate your business. Its intuitive design makes it easy to view a quick snapshot and keep complete electronic medical records. You can also manage your business' health and manage your time. NaVetor offers a mobile app, a growing number of integrations, a free board module, and award-winning 24/7 tech assistance from Patterson. You can customize the appointment calendar to view single and multiple appointments. It also allows for easy check-in, blocking and scheduling. The boarding module comes with your subscription and allows you to manage boarded patients. You can easily schedule, check in, manage, check out, and invoice boarded clients. You can use Treatment Sheets to manage patient care using automated checklists and task assignment.
  • 21
    VetScene Reviews

    VetScene

    VetScene

    $150.00
    Engaged vets Connected pet owners. Healthy pets. VetScene makes it easy for busy veterinary practices to create loyal clients. We seamlessly sync to your practice management software, streamlining all client communications. The VetScene Proactive Portal & mobile app allow your clients manage their reminders, opt to text, request appointments and send messages. They can also leave reviews, take surveys, take surveys, and participate in your loyalty program. VetScene Services: Pet Health ID cards, beautiful websites, reminder postcards and 2way texting. Proactive Portal, custom clinic applications, VetScene TV, and more!
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    Cavanti Reviews

    Cavanti

    Cavanti

    $19 per month
    You only need one click to get started, no matter if you are a new client or an existing client. It's easy to use and very detailed session templates make it quick and easy to record your findings. In a matter of seconds, the session report can be sent to owners, referring veterinarians, and other interested parties. From the session, create invoices, get payment and email it back to the client. Pre-loaded templates that can be customized for both large and small animals. You can modify labels, add fields, or alter values. You can customize the program to suit your practice. Everything is stored in the cloud, so it's always up-to-date. You can cancel your subscription at any time. Each month, you will pay the same amount. You can set up appointments right away with the built-in calendar. You can automatically send reminder and confirmation emails. Individual users can color code their appointments. A powerful client relationship manager will keep your contacts on track.
  • 23
    Covetrus Ascend Reviews
    Facilitates team performance and improves internal collaboration and communication. Smart workflows allow for more efficiency and less clicking. Smarter working and a more intuitive environment. You can review your appointments before you leave home, check patient details while walking between appointments, and invoicing in the field. Covetrus Ascend allows you to have the freedom you want. Drive growth, optimize operations, provide continuity of care, and drive growth. We integrate with key applications to make your life easier. You get full connectivity and one-stop shopping. Covetrus Ascend, a cloud-based practice management product that is workflow-driven, is intuitive and easy to use. It also makes it easier for teams to collaborate. Covetrus Ascend is a cloud-based practice management solution that will help your teams to grow and provide exceptional customer service.
  • 24
    ezvetpro Reviews

    ezvetpro

    ezofficesystems

    ezvetpro is a software that manages veterinary practices. It is suitable for all sizes of veterinarians and veterinary groups. EZvetpro is mobile-friendly and easy to use. It features powerful automated marketing via text and email, calendar, appointments, stock modelling, eReminders and eMessaging as well as extensive analysis and accounting.
  • 25
    Impromed Reviews
    Impromed, a veterinary practice management system trusted by over 4,000 practices worldwide, is a feature-rich and secure software for clinics and practices of all sizes. Impromed manages every aspect of a veterinary practice, so users can focus on providing the best service. It integrates appointment booking and billing, inventory tracking and reporting, patient reminders and marketing into a single solution.
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Veterinary Appointment Scheduling Software Overview

Veterinary appointment scheduling software is a valuable tool for any veterinary practice. It helps streamline the process of managing appointments, automating a variety of tasks such as scheduling, record keeping, and payment processing. This type of software has become increasingly popular in recent years due to its ability to simplify and improve the efficiency of veterinary practices.

At its most basic level, veterinary appointment scheduling software allows staff members to easily set up appointments with clients and update their records in real time. Users can also access information about patients’ medical histories and create detailed records for each visit. Most systems provide additional features such as reminder emails or text messages for both clients and veterinarians that help ensure clients remember their appointments and veterinarians are notified when pets arrive at the office.

One of the biggest advantages of using this type of software is that it eliminates paperwork. All patient records are stored securely online, eliminating the need for paper files or manual data entry into multiple databases. This not only reduces the workload required to maintain accurate records but also makes it easier to quickly access patient information whenever needed. Some systems even allow users to search by name or breed when looking up patient information, making it easy to find a specific pet's file quickly and efficiently.

The benefits aren't just limited to reducing paperwork—veterinary appointment scheduling software also helps boost productivity by minimizing administrative errors associated with manual appointment bookings or other processes involved in running a clinic efficiently. Whether it be automatically sending out reminders or organizing appointments with ease using various templates available on the platform, this type of technology makes managing day-to-day operations much simpler than ever before.

Lastly, many veterinary appointment scheduling programs have reporting capabilities which allow administrators to view vital financial statistics such as trends in revenue streams over time or client demographics broken down by age group or gender etc., saving them time they would otherwise spend crunching numbers manually in excel sheets etc.. The insights provided by these reports make it easier for businesses to identify areas where improvements can be made in order to increase profits and better manage resources going forward.

What Are Some Reasons To Use Veterinary Appointment Scheduling Software?

  1. Streamlined Appointment Booking: Veterinary appointment scheduling software streamlines the booking process, allowing appointments to be scheduled conveniently by clients, with built-in notifications that remind them of upcoming visits.
  2. Scheduling Flexibility: Veterinary appointment scheduling software allows for a greater degree of flexibility when it comes to setting up and managing appointments. It can even allow for multiple locations and providers to be managed simultaneously, ensuring that the best provider is available at any given time with no gaps in service.
  3. Automated Reminders: Veterinary appointment scheduling software sends automated reminders about upcoming appointments, which helps ensure that pet owners show up on time and are prepared for their pets visits. This reduces stress on staff as having to manually send out reminders is eliminated from their daily tasks.
  4. More Efficient Record Keeping: Veterinary appointment scheduling software ensures accurate record keeping via centralized systems, allowing multiple staff members to access patient files in real time without needing hard copies of documents or paper records stored on-site (which are often outdated or incomplete). This saves a lot of time when trying to find reports or other pertinent information related to an animal’s history and care record throughout their life with your facility – all easily searchable in one place!
  5. Improved Customer Experience: With veterinary appointment scheduling software, customers will have a much better experience as they will not have any difficulty finding available time slots or requesting checkups or vaccination visits quickly using the system's user-friendly interface. They also won't have any problems rescheduling if something comes up unexpectedly as the system will be able to handle such changes easily and efficiently - meaning fewer disgruntled customers due to missed appointments!

The Importance of Veterinary Appointment Scheduling Software

Veterinary appointment scheduling software is an important tool for veterinary clinics, as it helps streamline their processes and provide a more organized user experience. This software can save time and effort in managing patient bookings, ensuring that appointments are kept on track and handled efficiently.

For pet owners, the scheduling process can be complex if they’re unfamiliar with the clinic’s system. If a practice is still relying on physical calendars or paper-based systems, there’s increased potential for error in terms of double bookings or incorrect information being taken down. Without modern software such as this, clients face added stress when trying to make their appointment.

The use of veterinary appointment scheduling software also ensures better communication between pet owners and staff at the clinic. It allows them to send out automated reminders via email or text message prior to appointments; this reduces missed visits due to forgetting about booking times or incorrectly inputting details into a calendar system by hand. Additionally, it enables clients to access updates on their pets quickly and easily through self-service portals—practice managers have less administrative burden as communications are automated where possible.

On top of this, efficient scheduling technology also comes with additional functionalities such as online payments acceptance which helps speed up billing processes at clinics—by reducing paperwork involved in issuing invoices and receiving payments from clients. Furthermore, specialized veterinary scheduling tools come with built-in features tailored specifically for vets such as preprogrammed diagnoses codes commonly used within the industry (which again help promote accuracy).

In short—veterinary appointment scheduling software is incredibly important in today’s digital world; it enables practices to provide improved customer service while streamlining operations at the same time – all while reducing administrative overhead associated with manual tasks like dealing with interruptions during workflows caused by human errors from traditional methods of data entry/storage/retrieval etc.

Veterinary Appointment Scheduling Software Features

  1. Automated Appointment Reminders - Veterinary appointment scheduling software allows veterinary offices to send automated emails and text messages to clients, reminding them of upcoming appointments. This helps keep clients informed and reduce the amount of time spent managing and confirming appointments.
  2. Online Booking - Programs also allow clients to self-schedule their own appointments online, which eliminates the need for staff members to manually enter in new bookings or check phone messages during office hours. Clients can select from available times based on the veterinarian’s availability, add notes about their pet’s needs, and even pay for the appointment ahead of time.
  3. Waitlist Management & Scheduling Queue - Veterinary appointment scheduling software allows practices to manage waitlists for both existing and potential customers who are trying to schedule an appointment but all slots are taken. Veterinarians can easily review a patient's health history before accepting them into their practice or offer further assistance through alternative care options such as virtual visits or telemedicine services.
  4. Calendar Syncing & Tracking - The features provided by veterinary appointment software also include calendar syncing with other applications such as Google Calendar, Outlook Calendar, Apple iCalendar etc., so that vet staff can always know when they have an upcoming appointment or if there is any room left in their daily schedule slot capacity. This helps them stay organized while coordinating care services with other medical professionals in order to provide better treatment plans for patients.
  5. Real-Time Monitoring & Reports – Veterinary practices can monitor patient progress in real-time using various tools such as reports, dashboards and analytics provided by the programs they use in order to assess the effectiveness of treatments given out at each visit and adjust future protocols accordingly.

Types of Users That Can Benefit From Veterinary Appointment Scheduling Software

  • Veterinarians: Veterinary appointment scheduling software allows veterinarians to easily manage their practice and coordinate the appointments of their patients.
  • Pet Owners: Pet owners can use the software to conveniently book appointments online and receive reminders for upcoming visits.
  • Veterinary Staff: Veterinary staff members can use the software to quickly schedule appointments, check patient records, and send out automated notifications to pet owners.
  • Animal Health Professionals: Animal health professionals such as nutritionists, specialists, behaviorists, and groomers can use the software to create a network of clients and promote their services.
  • Pet-care Facilities: Daycares, boarding facilities, kennels, rescue operations, and other pet-care businesses are able to track and monitor all animals in their care with veterinary appointment scheduling software.
  • Breeders: Breeders can use the software's features to manage multiple litters at once; this includes tracking vaccinations and medical records for each animal in a litter.
  • Trainers & Grooming Services: Professional trainers who offer private classes or group classes can utilize appointment scheduling features to stay organized. Similarly, pet grooming business owners are able to leverage automated client contact management tools for easier communication with customers about upcoming appointments.

How Much Does Veterinary Appointment Scheduling Software Cost?

The cost of veterinary appointment scheduling software can vary significantly depending on the type and complexity of the system. Generally, pricing is based on a number of factors such as customer support, software features, user licenses, technology platforms, deployment options (on-premise vs cloud-based), and any additional services needed. Basic online veterinary appointment scheduling software may start as low as $25 per month for a single veterinarian practice with basic features like patient records management and online payments. For larger practices offering multiple services like mobile pet grooming or pet hotel care RSVPlus charges $89/month subscription fee plus one-time setup fee. Higher end systems with more sophisticated features such as automatic catheterization reminders or individualized appointment templates could be priced anywhere from $80 to over $250 per practitioner each month. Additionally, some vendors charge per transaction fees while others require an annual maintenance contract –these costs should also be considered when budgeting for your new system.

Risks To Be Aware of Regarding Veterinary Appointment Scheduling Software

  • Security risks such as data breaches that may compromise sensitive client information can occur.
  • Errors in scheduling due to a system crash or other malfunctions could result in overbooking, double-booking, or missed appointments.
  • Inadequate customer service and communication due to misunderstandings or difficulties navigating the software can lead to a poor client experience.
  • If the software is not properly maintained, it could become outdated and unreliable over time.
  • Viruses and malware could be potentially introduced through the software, resulting in compromised systems or data loss.
  • High costs associated with purchasing, maintaining, and updating the software must also be taken into consideration when weighing the pros and cons of using this type of program for veterinary appointment scheduling.

What Software Can Integrate with Veterinary Appointment Scheduling Software?

Veterinary appointment scheduling software can be integrated with a variety of different types of software. These may include accounting software, such as QuickBooks, to keep track of payments and invoices; practice management software, which helps organize data across multiple locations and internal teams; electronic health record (EHR) systems, which help maintain patient records; marketing automation software to help attract new customers; inventory tracking software for ordering supplies; and telehealth solutions that enable veterinarians to perform remote consultations with their clients. All these types of software integrate directlyor indirectly into the veterinary appointment scheduling system in order to provide a seamless workflow.

What Are Some Questions To Ask When Considering Veterinary Appointment Scheduling Software?

  1. What types of veterinary clients does the scheduling software support (e.g., small animals, large animals, equine, exotics)?
  2. Does the software easily integrate with existing customer management systems and third-party applications?
  3. Is there a mobile/web app available that veterinarians and staff can use to access the scheduling system?
  4. Are there customization options for notifications sent to clients when their appointment is scheduled or changed?
  5. Does the system have features allowing staff to quickly book appointments from any device or browser in real time?
  6. How does the software handle cancellations and no-shows?
  7. Will users be able to create automatic reminders for each appointment type or service offered by the practice?
  8. Does it have features allowing veterinarians and staff to monitor wait times in order to reduce delays in patient care?
  9. Can clients schedule appointments on their own 24/7 through an online portal or mobile app with secure login credentials (if this technology is desired)?
  10. What support services are available—phone, email, online help desk, etc.—in case of questions or tech issues with the system?