Covad On The Mend 110
ewhac writes "The San Francisco Chronicle is reporting that Covad, who filed for bankruptcy protection last year, is slowly regaining strength. With $246 million in cash, Covad claims it has enough to carry it to profitability. They've also struck a deal with AOL to provide high-speed connectivity to AOL customers. The battle isn't over, though, as Pacific Bell continues to undercut Covad's offerings. Covad is effectively Pacific Bell's only remaining competitor for DSL service. As a happy Covad customer through Speakeasy.net, I'm pleased I won't be forced into PacBell's or AT&T's hands any time soon."
Re:fp (Score:3, Funny)
From the article:
Well, duh. All they needed to do is go online and upgrade from Management V1.0 to Management V2.0 and then do incremental upgrades there after.
Pacbell is an investor in Covad (Score:3, Interesting)
RIAA involvement? (Score:1, Offtopic)
Re:RIAA involvement? (Score:1, Troll)
I'm with you UniCron, the modding to your posts is really shitty. Welcome to the hell that is slashdot's troll-based moderation.
Karma excellent: commencing karma burn now...
Re:RIAA involvement? (Score:1)
High-Speed AOL? (Score:2, Funny)
Re:High-Speed AOL? (Score:1)
Re:High-Speed AOL? (Score:2)
AOL gives me TV, Internet (cable modem), and software (AOLServer! WinAMP!), and I am happy with all of them.
Re:High-Speed AOL? (Score:1)
http://www.jokeaday.com/7aolexe.shtml
I rest my case.
Re:High-Speed AOL? (Score:2)
AOL subscribers are AOL subscribers for a reason, they want to be. If they didnt want AOL, they would use something else.
Re:High-Speed AOL? (Score:1)
Re:High-Speed AOL? (Score:1)
Is baud just bits/sec or bytes/sec. nm, they will get 1.5kb/s.
Re:Broadband for the masses (Score:1)
Huh?? This is a story about COVAD the internet access provider, not Microsoft Windows.
For example, AOL for x86 requires Windows (Score:2)
This is a story about COVAD the internet access provider, not Microsoft Windows.
That is unless, in the future, Covad decides to require proprietary software to connect to its network (think AOL) and refuses to make that software either 1. Linux/BSD native or 2. Wine compatible.
Such a situation is not very far-fetched. From the blurb: "They've also struck a deal with AOL to provide high-speed connectivity to AOL customers." If the deal includes gradually moving customers from Covad to AOL service, and AOL doesn't release a Linux client, Covad customers who use Linux may become screwed.
Re:AOL (Score:1)
yeah.. uh.. "So easy to use, no wonder it's #1!"
*snicker* *snicker*
Yes, this is good news for me as well. (Score:4, Interesting)
And then Worldcom filed Chapter 11.. Luckily Covad supports more than just Worldcom in my area, unlike how Covad is the only telco that can provide me DSL.. Funny how Covad uses Verizon lines, yet Verizon can't qualify me for DSL and Covad can..
Oh well, I don't like Verizon anyway, Go Covad!
Re:Yes, this is good news for me as well. (Score:1)
Re:Yes, this is good news for me as well. (Score:2)
Interesting; I had the opposite experience. On my brother's line (Houston, TX) Covad said they could only offer 192kbps SDSL: no ADSL at all, and only slow SDSL. Meanwhile, SWBell are quite happily feeding 2.2Mbps (measured peak traffic - slightly MORE than we're paying for!) down the same copper...
Does Covad put their equipment somewhere other than the CO? If not, how the hell can line tests return such varying results - duff hardware? Bad database of line lengths? Do they skip line tests entirely, and say "no, we can only give you a crap service" because their DSLAM is maxed out already and they can't afford more linecards? ;-)
Covad's Motto... If it don't work, sucks for you. (Score:3, Interesting)
I can't really say I blame them though it does suck for the ISPs that rely on Covad.
Re:Covad's Motto... If it don't work, sucks for yo (Score:2, Informative)
That's the way it is - control of the physical line gives the ILECs a big advantage here, and there simply is very little that Covad can do. That's why you see the "test it and go" policy of Covad - they have to take it as it is, and generally there's nothing they can do to improve it without spending big chunks of cash (I mean, is it worth it to spend $200 to remove the taps on a consumer line which you're only making $7 per month profit on? Not really....)
Re:Covad's Motto... If it don't work, sucks for yo (Score:1)
The solution, then, is for Covad to pass these costs on to the consumer. Worst case, they lose a customer. Best case, the customer gets pissed, asks Covad what he can do about it, Covad tells him it's because of the monopoly held by the ILEC, and the customer gets together other Covad customers who have been similarly screwed and files a class-action against the ILEC. More likely, most people will fall somewhere in between, meaning they'll pay Covad's fee, and be happy about it, because at least they don't have to deal with the slimy ILEC directly.
Re:Covad's Motto... If it don't work, sucks for yo (Score:1)
Re:Covad's Motto... If it don't work, sucks for yo (Score:3, Interesting)
Experienced telco labor is expensive, and you can't have cheap broadband, free instalation, and good technicians all at the same time. You only get to pick two.
Speakeasy & Covad (Score:4, Insightful)
For some reason Speakeasy.net just couldn't figure out how to cancel my service. It took them nearly 5 months to figure it out and it cost me quite a bit of $$ in the meantime.
Overall, I was darn happy with the service. It never had connectivity problems.
The only suggestion I can make is: 1) Don't move. and 2) Don't cancel.
If you follow those you should be just fine
Re:Speakeasy & Covad (Score:1)
Re:Speakeasy & Covad (Score:2)
Unless I was lied to, I was supposed to be grandfathered from the original provider's (Flash.net) contract that didn't have a set duration of service. According to that contract I needed to give 30 days (which I did).
Who knows!
Re:Speakeasy & Covad (Score:2)
I asked the rep why they were so bad at this, while they seem to be pretty good at everything else. I was told that their customer service efforts were being crushed under hordes of new customers, who were switching their Covad service to SpeakEasy as man other Covad-affiliated DSL ISPs were going out of business.
Re:Other competitors besides Covad (Score:1)
I know because I know someone who bought a house which had DSL, but PacBell refused to give it to him because he was too far (12-14K feet according to DSLreports), even though it was already there! So he called DirectTV and they said they rely on PacBell for the service. So he went to Speakeasy and Covad did the trick, though he can only get 1Mbit instead of 1.5Mbit down.
Don't try robbing the bank (Score:1)
I wonder where they keep 246 million dollars in cash. If anyone has the address, please englighten.
If you're planning on robbing the bank where Covad keeps the cash in a checking account, don't. Bank robbery is a felony in all fifty U.S. states and in most other jurisdictions worldwide. Besides, the bank has probably already loaned out the deposit to other borrowers anyway.
What about Verizon ?!?! (Score:2)
I would be worried about Verizon resell DSL to providers such as Earthlink and provide it customer direct. I have also heard from a Verizon employee that in the near future they plan to offer DSL for $30 i'm not sure if thats an introductury rate or permanent.
Re:What about Verizon ?!?! (Score:1)
Re:What about Verizon ?!?! (Score:1)
I chose the former, and have been using DCANet [dca.net] as my service provider and Verizon as my line provider for almost 3 years now with no bumps in the road and maybe a routing problem once a year that is fixed within 10 minutes of being reported, probably one of the best ISPs I've ever had....
Plus for my $40 a month, I get all static IPs and nothing filtered, everything allowed... unlike my cable modem where I coulndt' use my work VPN.....
Re:What about Verizon ?!?! (Score:1)
Covad good, Speakeasy not so good (Score:4, Informative)
Being a customer of both Covad and Speakeasy, I have to say that I do like Covad. Speakeasy, on the other hand, is a whole different story. Maybe it's just me, but the problems I've had with them have been significant and costly.
It all started a year ago, when Covad filed for bankruptcy. At the time, I was on XO's network (having been grandfathered in, since I was a residential customer of Concentric, before they changed to XO and dropped residential offerings). I truly liked XO, but with Covad's Chap11 scare, I needed some sort of reliability, and XO couldn't give it to me. They had a fall-back plan for their business customers if Covad would kick the bucket, but we remaining residential customers were out of luck. Therefore, I began looking for a new ISP. Having heard good things about Speakeasy, it was a natural choice to switch.
This is where things started to get hairy. I went through the whole ISP switch process at Speakeasy, but somehow they neglected to complete my switch. My $90/mo 1.5mbps/386kbps line through Covad that I had with XO was switched over to Speakeasy, and they even started billing me for the extra IPs and domain hosting service I ordered. However, they didn't start billing me for what they intially told me was a $90/mo line, same as what I had with XO. (note: This is the first place I screwed up. I didn't get the 1.5/384 @ $90/mo offer in writing, since it was clearly listed on their website. This came back to haunt me later.)
After several months, I decided I didn't want to get charged a huge lump sum for back-charges, so I notified Speakeasy that they never completely provisioned my account. They were quite nice about it, and promptly finished the provisioning order. However, since August when I switched and October when I notified them about the billing problem, they replaced the 1.5/384 straight ADSL @ $90/mo offering with a 1.5/128 line-sharing RADSL @ $90/mo offering. Imagine my surprise, then, when I get my next bill and see not a $90*4 charge, but a $250*4 charge! All of a sudden, my $90/mo line had turned into a $250/mo line. Obviously this was unacceptable, and I spent the next two weeks getting passed around among the various customer service representatives at Speakeasy, all of whom promised to figure out the problem and solve it, but none of whom actually did. (note: Had I gotten the original offer in writing at the time of switch, they'd have had no choice but to give me the 1.5/384 line @ $90/mo like it was when I signed up. But I didn't. c'est la vie.)
After two weeks of bullshit and getting the run-around, I decided I would split the difference and convert up to 768 SDSL ($160/mo), if Speakeasy would reduce the $250/mo back charges to $90/mo. After another week of negotiating this deal, I finally got a useful rep, and was able to get my back charges reduced and the new line provisioned. (note: It took another several days to iron out this conversion, because first I was told my initial ADSL line, being a straight connection and not line-sharing, would be sufficient for SDSL. Then I was told it wouldn't, and I'd need to go through the whole order process again.)
In the end, I had to have Verizon and Covad both come out to run a new loop. Verizon was surprisingly prompt, arriving two days after I completed my order, and Covad, while scheduled for a week later, actually noticed that Verizon finished their work promptly and notified me that they would be out the very next day. Go Covad! At that point, I had my new loop, but I had to fight with Speakeasy for another week for them to get it provisioned and into their system, and give me back my previous IPs (easier to do that than it would be to change DNS records and wait 24 hours for them to fully propogate).
Moral of the story: When dealing with Speakeasy, get everything in writing. Document who you talk to and when, and what promises they made. If they don't keep those promises (even if it's something as trivial as them saying they'll call you in a day, and they don't), call them on it. And don't be lulled into thinking they're a good company simply because the reps act supportive. They'll lie to you through their teeth, making promises they never intend to keep.
Oh well, only a couple months left on this contract. Maybe I need to research another ISP switch. Sigh ...
Re: Speakeasy's been great for me (Score:1)
One of the great things about Speakeasy has been their customer service. They understand Linux, know what traceroute is and can and will check things for you. I only needed that help once in the last three years.
May be location dependant - I'm in San Francisco.
Re: Speakeasy's been great for me (Score:2)
Re:Covad good, Speakeasy not so good (Score:2, Insightful)
Flashcom did a number on Covad (Score:2)
Only dsl option is IDSL from Covad (Score:2)
I would love more bandwidth at a cheaper price, but Verizon [verizoneatspoop.com] would rather sell DSL in high income markets. I even saw an article about a lawsuit, ATT broadband being sued for not putting cable in low income urban areas. I hope the lawsuits spreads to Telcos and dsl. I found out when the equipment arrives, Redmond is winning out over other areas. Pisses me off, Verizon says they will have the equipment in for the last 2 years for DSL. My phone line qualifies, but they are at capacity at my central office. And no cable modems in my area due to a mom and pop cable company moved in and made everyone agree to long term contracts. (screwed again...)
But, back to the IDSL, its only 144/144K, but its connect 24/7 (not like isdn), Covad even has an Sys-Admin package that lets you have 2 IPs, and allows you to run servers. Great thing about it, its the lowest ping ive seen around, 30ms to game servers in Seattle via SpeakEasy. Covad and Speakeasy has been pretty good, other than the price for idsl. (-;
Re:Only dsl option is IDSL from Covad (Score:1)
Speakeasy Good, Covad Bad (Score:1)
I guess Covad just killed all their customer service people to cut overhead and increase profites. To bad I'll NEVER suggest anyone to use Covad. Their loss.
Re:Speakeasy Good, Covad Bad (Score:1)
Re:Speakeasy Good, Covad Bad (Score:1)
Project Pronto will KILL COVAD!!!! (Score:2, Interesting)
Re:Project Pronto will KILL COVAD!!!! (Score:1)
Re:Project Pronto will KILL COVAD!!!! (Score:2)
Not exactly - SBC is running a copper loop from EU's premise to an RT, then fiber from the RT to the CO. There's no space in that cable vault to lease to Covad, is there? So, Covad can't install their own RT out there (and it'd be REALLY expensive anyway). Covad could um.. run a dry pair from the EU's premise to their own RT, but um, that's really not economical at all. They could run a wet line, but then they'd have to provide voice, and that starts getting messy with the PUC from what I understand.
Otherwise, you're absolutely right, SBC is extending the service to customers too far away from the CO, which is great, but it's not available to CLECs, but that's OK because the CLECs can't provide service at that distance right now anyway.
Re:Project Pronto will KILL COVAD!!!! (Score:1)
I was only joking about Covad creating their own Project Pronto. Obviously, a company struggling for solvency is *not* going to have anywhere near the capital necessary to build out overlapping fields of DSL service in order to provide complete coverage. Real estate is too expensive, equipment is too expensive, that much copper is too expensive, etc...It is theoretically possible, but highly unlikely. Were we still in the middle of the halcyon days of the dotcom boom, I wouldn't want to lay any odds against an attempt, though.
Otherwise, you're absolutely right, SBC is extending the service to customers too far away from the CO, which is great, but it's not available to CLECs, but that's OK because the CLECs can't provide service at that distance right now anyway.
On the other hand, as has been pointed out, SBC is willing to hand Covad a PVC from their RTs. For a small fee, of course.
Re:Project Pronto will KILL COVAD!!!! (Score:1, Interesting)
Now, if your concern is that it still isn't economically pretty in large areas of the country for alternate providers to replicate and/or replace 100 years of installed copper infrastructure, welcome to the wonderful world we were given by Judge Green back in 1984..... [And, no, most of us inside the 'Big Telcos' aren't thrilled with the practical mechanics of it either.]
Re:Project Pronto will KILL COVAD!!!! (Score:2)
Covad sucks. (Score:2)
Aren't people like this supposed to be the first against the wall when the revolution comes? Did it come? Were they against the wall? Screw them, I say, for my experience at least.
Re:Covad sucks. (Score:1)
Covad is not a monopoly. They're the little guy, trying to compete against the monopoly. The problems you had was probably due to one employee who was slacking off, and it's quite likely he was fired not long after you had that experience. Covad cannot afford to employ more field techs in a particular region than are needed; the best they can do is replace the ones who don't do their jobs.
It's quite possible the tech who did finally show up was a different tech. Sure, he should have apologized on behalf of his company, but they probably didn't even tell him you'd had two missed appointments already. He was just sent there to do a job, and he did it.
Megapath (Score:3, Informative)
I've had broadband providers tell me that it didn't matter that my DSL connection could be put to shame by a standard 33.6. If they rolled a truck, and the connection was up, it would cost us. Oh, and they didn't have to fix it either. Still other ISPs take an approach of install it, if it works great, if not screw you there are others to sell our poor service to. Not Megapath. Its almost to the point where they will hunt you down and force you to ensure the problem is solved, or their ticket isn't closed. Its this level of organization and commitment to the customer that ensures that we remain loyal to them regardless of cost. Its just a pity that they are not 100% nation wide, otherwise we would have nothing but Megapath connections.
Speaking of Covad...Question (Score:2, Interesting)
Re:Speaking of Covad...Question (Score:1)
Re:Speaking of Covad...Question (Score:1)
Are you speaking of wireless hotspots of co-paid connections in a commune setting, such as a college dorm? If so...
Actually, I was speaking of a national ISP (Ex: Earthlink, DirecTV, Ameritech) that provides DSL in the 20-30 dollar price range in the USA.
Re:Speaking of Covad...Question (Score:1)
running lots of ads (Score:2)
The first thing I thought was, 'They're gone again if all they do is buy ads'. Here's hoping they'll successfully manage themselves this time around; I doubt there will be a 3rd chance.
Great news! (Score:2)
It sounds like they may have gone downhill since then, I don't know. Now that they're back on their feet financially, I'd still have to recommend Covad if they offer service in your area (they have no DSLAM in my CO so I'm using Qwest as my LEC). Of course, the choice of ISP may be more important to you; some ISPs will only work with certain LECs (my current employer does not offer service through Covad).
what about the fcc appeal that got overthrown? (Score:1, Interesting)
thoughts from a customer of speakeasy and covad (Score:1, Informative)
2 ips for same price as covad
no pppoe
speakeasy cons:
pop located in seattle for st louis customers, and they wouldn't relocate us to a closer one (chicago, etc). latency was over 100ms to anywhere
service started going out around 3-5am for periods up to 2 hours in the summer
covad pros:
pop located in chicago for st louis customers, 40ms latency to anywhere.
no install/hardware fees (they even let me skip their 'free after rebate' zyxel router because i didn't want to hassle with it and use my speakeasy service's dsl bridge)
price just dropped to $70/month for 384/1.5!
covad cons:
uses pppoe for static ips (?!) and only offers 1 static ip for telesoho service at regular price
had to sign up for another year to get the above-mentioned price drop
all things considered, i would recommend both
Getting Covad DSL (help) (Score:1)
But here comes the Covad problem. Recently they've enabled my CO, BUT since I do not have BA for as my local provider, (have MCI atm) they refuse the services pointing to some rediculous 'inside wiring' or such sole ownership of BA.. Now I will call the NYSPSC.. as well as MCI and BA itself (and threaten with a lawsuit if necessary), but I've been told people were able to get around this stupidity by other means. If anyone cares to share, I'd be much appreciative.
Please Plase DO SOMETHING! (Score:2)
I live in the SHADOW of the AOL building in Loudoun County, VA. My town is filled with AOL Millionaires renovating 100 year old houses.
I HAVE NO BANDWIDTH! I am paying $150 a month for an ISDN line and a stitic IP address... WHAT DO YOU THINK I'D BE WILLING TO PAY FOR a 384k DSL?
According to the rumor mill around here, the phone company's CO has a big empty room, built especially for you, just waiting for you to come in and drop all your nice equipment to give the area various DSL flavors... But you haven't done anything! Originally, people were saying you couldn't handle the capacity of installs you'd get here, with all this pent up demand. Then, people were saying you couldn't AFFORD to do anything...
Tell you what... Take some of that $245 million in CASH, and GET THE EQUIPMENT IN HERE. Hire a few people to do some installs and support the area, and guess what? THAT IS HOW BUSINESSES FIND CUSTOMERS AND MAKE MONEY! THAT IS THE PATH TO PROFITABILITY! Find the customers willing to pay out the ASS for your service, and MAKE THEM HAPPY!
Sincerely,
someone who has your money in his pocket, and all you need to do to get it is give me some frelling bandwidth!
Re:Beware Covad.Net business practices (Score:1)
Covad's main business is being a DSL provider, not an ISP. If that part of their business sucks, it's not really a reflection on the important stuff. Speakeasy.net is generally the right ISP to use with Covad DSL in my experience and that of my friends.
For what it's worth, Speakeasy doesn't guarantee any particular rate, but they'll be happy to lower the charge for their plan if you're not reliably getting the rate you're paying for. They'll give you one or more real static IPs and not restrict what you use it for. (I run a publicly accessible wireless gateway, for example.) As far as support for stuff that isn't part of their service, I dunno, but there's a newsgroup for unofficial support that's frequented by their clueful techs.
If you decide to join the cult, tell them I sent you [speakeasy.net] and I'll get some free service. Mmm... cult.
AT&T DSL is Covad (Score:2)