Alternatives to Verint Speech Analytics

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Amazon Transcribe allows developers to add speech-to-text capabilities to their applications. Computers cannot search for and analyze audio data. Recorded speech must be converted into text before it can be used for applications. Customers used to have to work with transcription companies that required them to sign lengthy contracts and were difficult to integrate into their technology stacks. Many of these providers use outdated technology which is difficult to adapt to different situations, such as low-fidelity phone audio that is common in contact centers. This results in poor accuracy. Amazon Transcribe uses deep learning called automatic speech recognition (ASR), to quickly convert speech into text. Amazon Transcribe is a tool that can be used to transcribe customer calls, automate subtitles, and generate metadata to support media assets in order to create a searchable archive.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

We are a speech analytics company that uncovers hidden insights from your call recordings. Our AI-driven platform keeps 100% of your customer interactions in the spotlight. Schedule a demo to see what's hidden in your calls. Our proprietary speech and voice analytics platform analyzes 100% of your calls seamlessly. With the power of industry-specific C.I and cutting-edge A.I., you can improve your internal processes and goals. Our recipe for success is yours. We can help you increase conversion, improve NPS, or simply increase call efficiency. We cover every industry, from collections to insurance to sales to banking, and all have their own nuances, language and normalcy. We are committed to optimizing call center management experiences, from the simplest to the most complex.

A service that provides a deep analysis of communication channels, including voice and text. Gain valuable insights into what customers really care about and improve service quality. Get valuable feedback in minutes - we tag the entire dialog to help you identify its key characteristics. Reduce the time spent on analyzing messages and calls records, answer context sensitive questions, and evaluate operators' engagement. Implement a speech-analysis system to take advantage of the capabilities of multiple ML services at once.

NeoSound Intelligence, an AI tech company, transforms emotions into actionable insight to create a world where there are better conversations between consumers and businesses. We aim to improve all conversations between consumers and companies. We provide AI-powered speech analytics tools that help call center companies optimize customer communication. Turn calls into revenues Listening to customer calls automatically optimizes customer communication. NeoSound tools transform phone conversations into actionable insights that improve customer communication. NeoSound tools go beyond speech-to-text translation. Smart algorithms can also analyze intonation and acoustics. The machine listens to what people say and not just what they say. Our machines are trained to address the specific needs of your company. NeoSound combines speech-to-text semantic analysis and acoustic analysis to analyze intonation.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

Contexta360 software uses advanced speech analytics. It can analyze a large number telephone conversations. It automatically determines why customers made contact. You can have live conversations or use automated answering systems. Automated workflows can also be created from gained insights. The user experience can also be improved. Natural language processing and AI are used to analyze customer interactions. C360 uses Speech Analytics and AI to analyze millions of customer conversations across all channels to deliver voice identity, business insights and automation. C360 offers the ability to automatically record conversations, analyse them for compliance, summarise the most important bits, and then integrate it with your CRM records. Find out what your customers want, how you are responding to them, and how your tracking systems perform.

Capturi's custom solution will help you reach your full potential. Capturi uses speech analytics and machine-learning to analyze your customer calling recordings and provide insights into how to increase NPS, increase sales, reduce non-valuable calls, and save time on documentation. Get insight into how to increase your NPS, reduce customer calls, and save time on documentation and quality control. Based on your data, you can get e.g. You can gain unique insights into customer's most common questions and your team’s best practices. This will allow you to coach individual customer service employees on an ongoing basis. Qualitative insights into your sales calls can increase your success rate while saving time and ensuring compliance. Learn the selling techniques of your top sellers, ensure that your sales team follows their scripts, and give quick and effective feedback.

Salesforce claims that 95% of organizations have made the phone their primary communication channel. However, being present is not enough. Customers expect consistent and personal experiences across all channels. Voice is no exception. You can achieve a 360-degree view of your customers to deliver award-winning, highly personalized customer experiences. Continuous improvement can be achieved by prioritizing the right contacts, and automatically logging calls into Salesforce. To improve customer satisfaction and gain insight, leverage your Salesforce call data in dashboards and reports. Use Natterbox as your phone. You can use it through your existing phone or via Microsoft Teams. Natterbox streamlines the productivity of your call center agents, sales teams and operations. No matter what your role is, our CTI solution can be tailored to suit you.

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

You don't know what it is that you don't. Stratifyd helps you identify trends and anomalies that can point to the changes you need to make to your customer, product, or employee experience. With our extensive library of experience, operational and behavioral data, as well as open API sources, you can capture and connect customer voice data from any source. Smart AI allows you to quickly drill down to the most important moments. You can take control of a 24/7 stream customer experience, behavioral and operational data to uncover and predict key topics and anomalies, sentiments, and trends. No data science or programming required. Show customers that you are truly listening to them. Automated action on the insights that matter will reduce churn, increase loyalty, and improve efficiency.

Launch your CX insights and performance into a new era. Happitu, a platform for workforce and scripting, acts as a personal coach to your service team, providing them with the resources, insights, and processes they need to deliver exemplary customer service over the phone. It analyzes all of your interactions to highlight what your customers are experiencing. Happitu Vision automatically records, analyzes, and scores all your customer calls. A dashboard view allows you to drill into specific moments of your customer interactions and identify opportunities for CX improvements. Create your own metrics for monitoring unique and changing customer interaction. Search for calls based on sentiment and identify key moments quickly. Happitu guide guides your agents through every interaction using custom workflows, dynamic help topics, and responsive scripting.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

A call center needs to be able to monitor its staff effectively. Manual monitoring can be labor-intensive and inefficient. Call analytics programs require a large financial investment and technical support. ICAP®, (Integrated Call Analytics Platform), offers AI-powered call monitoring at a significantly lower price than the competition. We have partnered with CallMiner to create a speech analytics platform that automatically monitors every call and scores it objectively. This gives us deep insight into the calls that are most important and dramatically reduces the need for internal monitoring. ICAP's innovative features can transform your call center by increasing productivity, decreasing costs, and providing cutting-edge technology for companies of all sizes. ICAP®, when combined with our call monitoring KPO eliminates the need for an internal team. Provides performance metrics automatically to supervisors, managers, and agents.

We transform customer conversations and documentation into valuable insights that drive performance and culture. Our cutting-edge technology combines human intelligence with machine-powered capability to support compliance and customer care at scale. Every day, regulated organizations communicate with their customers through multiple communication channels. These interactions are a valuable source for information that can be used to improve customer experience, manage risks, train staff, and increase sales. It's difficult to process so many data that it's become almost impossible. Our bespoke analytics tools and automation tools help you to break down this information with both human-level intelligence as well as machine-powered capability. Our tools provide valuable insights that can be used to drive performance, culture, and risk management, no matter what the purpose of the data.

Marsview APIs have been trusted by thousands of developers and CX team members who integrate conversation intelligence in voice, chat, and video applications. Together, we can change the future of digital conversation. Let's work together to move your company forward by leading innovation to provide world-class conversational analytics and intelligence to our customers. Intelligent virtual agents can perform tasks and answer questions in a human-like manner. Automatically detect intents for in-call assistance, onscreen actions, call disposition, call disposition, and summary call notes. Automatedly generate actionable insights from 100% customer interactions across all channels. Marsview's complete suite of language, speech and vision APIs allows you to quickly deploy customized AI solutions at large scale with high confidence. Return the best possible matching answers to your questions or the next most effective actions.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

Al Powered InteliConvo® Speech Analytics & Automation Platform now allows businesses to process and analyse 100% of recorded customer conversations.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review

AI-generated insights from 100% of customer conversations can help you increase revenue, improve customer experience and boost operational efficiency. Find ways to improve sales pitches and customer experience. Enthu.AI can be customized to fit your specific needs, whether it is for sales, customer service, or customer satisfaction. Easy data visualization to drive actionable insights across various business functions, unlocking revenue opportunities. Filter calls by dates, agents, feedback, duration, type of call, and more. This allows you to build and test custom QA hypotheses. You can review a 30-minute conversation in less than 30 seconds by automatically locating the dialogue. You don't have to listen to the entire call.

Analyze all customer conversations across every channel. You will get 100% fresh and genuine data that will help you improve your customer experience. You can instantly identify the differences between top-performing agents by using statistical comparison tools. Automated monitoring can be done on script adherence, acoustic indicators and sentimental features. Supervisors have full visibility into agent performance to provide objective feedback. Knovvu Analytics provides real-time sentiment analysis and notifications to supervisors. It also offers real-time triggers for API actions. Knovvu Analytics gathers 100% of customer interactions data from customer service channels and transforms it into useful information for decision-makers. This solution provides crucial insights that help customers understand their customers better and improve their experience. Knovvu Analytics is equipped with advanced quality management tools that enable supervisors to objectively score agents and maximize their performance.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Our products and solutions work in omnichannel mode (voice, text, videoconferencing, social networks, chat) and automate customer support as well as employee support services. Enhance customer experience. Customers' voices should be heard without waiting in line or having to navigate complicated menus. To optimize sales, analyze 100% of conversations. Automating routine processes with voice and text self-services and digitalization can result in significant cost savings. Our unique features include fast solutions delivery, out of the box products and advanced toolsets. These allow Spitch and customers/partners to quickly tune and further develop the product. Omnichannel virtual assistants can handle voice and text questions, addressing the entire range of tasks, from precise intent recognition to fully automated end-to-end processing standard customer requests in natural languages.

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

Talvala is a speech analytics firm. We use Baidu's Deep Speech technology, machine learning, and compliance surveillance to provide human/machine interfaces and compliance surveillance. We create speech-based monitoring apps and human machine interfaces ("HMI") to suit a variety of clients. We believe the time is right for voice-based HMIs. Talvala Surveillance, our compliance monitoring product, combines an advanced speech to text transcription engine with alerts generation for revolutionary 2-in-1 surveillance speech analysis solution. Our R&D Unit creates custom human/machine interfaces to meet the needs of clients in robotics or internet of things. We are open to taking human voice input.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

You can harness the richness of speech as a source for information and interaction. MediaSpeech by ChapsVision is a deep neural learning program that allows you to accurately and precisely transcribe your audios and videos. The telephone is still essential, even though digital has a growing role in Customer Relationship. Analyzing customer-agent conversations is crucial for proper consideration of the reasons for calling. However, it also provides access to a wealth strategic information. This includes the evaluation of satisfaction and the detection of trends. It also allows for competition monitoring through unsolicited mentions. The compliance function must be strengthened both technologically and humanly in order to combat the regulatory inflation of the past decade. Telephone communications calls for new methods must be taken into consideration, including the ability to process voice flow to detect sensitive elements and reconstruct a transaction.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

Sybill is a video assistant that can be used to help sales teams feel more connected emotionally. It records the body language and expressions of your buyer during a call to provide insight into who might be a champion and what gets them excited. Sybill gives sellers deep prospect insight, which allows them to move the deal forward. It allows sales leaders and coaches to modify their messaging and decks according to what resonates with prospects and help them coach their teams to be more successful. Sybill will show you the most memorable moments that got your prospects excited so that you can follow up with them on the things that matter most to them. Your prospects will have a pleasant experience if you are always in touch with their needs.

Put an AI sales trainer in the pocket of every rep. AI can unlock revenue that is missing and help you record face-toface sales conversations. Siro's AI has been trained on millions of sales conversations in the field (and it's growing daily) so that leadership can see what's working and where reps miss opportunities. Reps can start recording and transcription by tapping a button in the app, or directly from the lock screen or home screen. Siro will isolate and separate sales conversations if you enable auto-split. Siro won't drain your battery. Reps can quickly access the best examples of their peers to better handle key moments in your sales process. Your recordings can be transcribed in seconds, both online and offline, with an Internet connection. Siro's AI analyzes what you say as well as how you say it, to determine where you are missing out on revenue.

Customizable voice analysis triggers will ensure that you never become one of these people. We've made spotting them and notifying the right person in your company easier. Over 53% UK consumers display at least one vulnerability characteristic. In the second half 2021, 91% of customers said that they had a poorer CX with contact centers. Focus on things that will drive uplift quicker and understand what agents should say to achieve more positive outcomes for the customer. Set up custom rules to alert the right person at every critical moment based on data points in the platform. Even those that you provide. You can easily keep track of the performance of your agents based on metrics that are important to you.

It's easier than ever to exceed customers' expectations by empowering your front-line agents. This will allow them to be their best and drive service excellence from anywhere. Deliver extraordinary customer experiences with NICE Enlighten AI's Real-Time Interaction Guidance. NICE Enlighten AI uses purpose-built behavior models that allow contact center agents to self-correct when it matters most. Businesses are achieving customer satisfaction in every interaction for the first time. NICE Enlighten AI's predictive behavioral models are the first-of their kind. They are based on 20+ years of industry research and billions of interactions. Real-Time Interaction Guidance instantly scores and accurately scores the specific behaviors that have been shown to increase customer satisfaction. Agents can deliver excellence in every interaction with easy-to-understand recommendations.

Doctors spend two-thirds of their time documenting a patient's treatment. They spend far less time with patients or conducting interviews. Averbis is developing Speech2Structure, a software solution that allows doctors to spend more time with patients. The software allows for the recording of patient documentation live by voice and then structured on-the fly. Speech2Structure is able to recognize and correct many linguistic variations, including negations, suspected diagnoses, past diagnoses, and others. When recognizing diagnoses. Also, the corresponding diagnoses are made from microbiology or pathological laboratory results. Recorded medications can also be used to help diagnose.

AI-based quality audit for insurance, healthcare, consumer banking, and retail. Automate all QA parameters for customer interactions via phone, email, chat, and social media channels. Contiinex cloud-based dialer can help agents communicate seamlessly with clients for both outbound and inbound campaigns. A centralized dashboard that gives you a 360-degree view of your business processes. Contiinex WhatsApp business API allows you to automate customer service, sales, support, marketing, pre-purchase, and post-purchase engagement. A unified dashboard provides a comprehensive view of all customer engagement metrics. Contiinex allows you to monitor 100% of customer interactions, voice and non-voice. This compares to a sample of 1-2% quality auditors. Reduce fraud by identifying the right opportunity and improving process efficiency.

Manual quality management processes can be costly and ineffective. Verint's Quality Bot automates quality programs to save money, improve quality and reduce compliance risks. Start today to see 5x ROI. Does your quality management program work? If you only screen a small number of calls, you may be able to hide non-compliant interactions, which could lead to fines, lost sales, or worse. Verint can help. Most contact centers review only 1 to 3% of their calls. This severely limits your capacity to identify risks, manage quality and comply with regulations. Verint Automated QM can automate your entire quality management process, helping you achieve better compliance. Evaluate calls, identify noncompliance, and assign coaching for 100% of voice and SMS interactions. This will give you a deeper understanding of your organization's service standards and compliance.