IBM Watson Speech to Text Description

IBM Watson®, Speech to Text technology allows for fast and accurate speech transcription in multiple language languages. This technology is useful for many purposes, including customer self-service, agent support, and speech analytics. You can get started quickly with our advanced machine-learning models straight out of the box or customize them to your specific use case. A Watson-powered virtual assistant can answer common call center questions over the phone. To improve call center performance, mining conversation logs can quickly and accurately identify emerging patterns, customer complaints, sentiment and non-compliant behaviour. Agent productivity and success can be boosted by real-time assistance via AI-powered intranet and document search. Watson listens to the agent speak with a customer and then transcribes the conversation. Watson searches for relevant documentation and returns the answer to the agent in a matter of seconds.

Pricing

Pricing Starts At:
$0.01 per minute
Free Trial:
Yes

Integrations

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Company Details

Company:
IBM
Year Founded:
1911
Headquarters:
United States
Website:
www.ibm.com/cloud/watson-speech-to-text

Media

IBM Watson Speech to Text Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online

IBM Watson Speech to Text Features and Options

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

IBM Watson Speech to Text User Reviews

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