IBM Watson Speech to Text Reviews

IBM Watson Speech to Text Description

IBM Watson®, Speech to Text technology allows for fast and accurate speech transcription in multiple language languages. This technology is useful for many purposes, including customer self-service, agent support, and speech analytics. You can get started quickly with our advanced machine-learning models straight out of the box or customize them to your specific use case. A Watson-powered virtual assistant can answer common call center questions over the phone. To improve call center performance, mining conversation logs can quickly and accurately identify emerging patterns, customer complaints, sentiment and non-compliant behaviour. Agent productivity and success can be boosted by real-time assistance via AI-powered intranet and document search. Watson listens to the agent speak with a customer and then transcribes the conversation. Watson searches for relevant documentation and returns the answer to the agent in a matter of seconds.