MediaSpeech Description

You can harness the richness of speech as a source for information and interaction. MediaSpeech by ChapsVision is a deep neural learning program that allows you to accurately and precisely transcribe your audios and videos. The telephone is still essential, even though digital has a growing role in Customer Relationship. Analyzing customer-agent conversations is crucial for proper consideration of the reasons for calling. However, it also provides access to a wealth strategic information. This includes the evaluation of satisfaction and the detection of trends. It also allows for competition monitoring through unsolicited mentions. The compliance function must be strengthened both technologically and humanly in order to combat the regulatory inflation of the past decade. Telephone communications calls for new methods must be taken into consideration, including the ability to process voice flow to detect sensitive elements and reconstruct a transaction.

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Company Details

Company:
ChapsVision
Year Founded:
2019
Headquarters:
France
Website:
www.chapsvision.fr/data/speech-intelligence

Media

MediaSpeech Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Live Online
Customer Support
Online

MediaSpeech Features and Options

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback