Alternatives to Total Web Art

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

iHelpBD is the leading platform for publishing and building interactive decision products. iHelBD is a private software development company that provides market-leading software program solutions. We are experts in VOIP software programs and use the most advanced standards and technologies. iHelpBD is the right choice if you're looking for a VOIP phone solution for your small business. Unlike other VOIP options, iHelpBD can be used as both your internal PBX and contact center for outbound and inbound calls. Customers who call you from a CRM phone will be identified and linked to their assigned manager. If necessary, their call will be recorded and logged. iHelpBD is a company that creates exceptional value by combining innovative software programs and methods with close customer relations. We offer commercial enterprise solutions to everyone, from individuals to large businesses.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Customers can be grew with virtual customer service that is scalable and available on-demand. Engage customers on their time, their channel, and their topic. Deep understanding of customers and their needs will help you increase your share of wallet. Trusted personal care can help you build lasting customer relationships. It is time to reinvent customer experience management. It's time to move beyond "acceptable failure" in service levels or abandonment rates. It's time for innovation to drive customer growth. Arise Virtual Solutions has created the best virtual-first customer service platform in the industry. Our proprietary technology connects the most respected brands in the world to a vast network of gig-economy Service Partners who work from home. Arise utilizes cutting-edge innovations in virtual learning, on demand capacity flex, security, and other technologies to increase customer acquisition, share of wallet, drive long-term customer growth, and improve customer acquisition.

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

Bright Pattern is the most simple and powerful AI-powered omnichannel call center software for innovative midsize companies and enterprise businesses. Bright Pattern is the only true omnichannel cloud platform that embeds AI. It can be deployed quickly by business users without costly professional services. Bright Pattern allows companies offer a seamless and personal customer experience across all channels, including voice, text, chat and email. Bright Pattern allows companies to track and respond to every interaction across all channels via embedded AI omnichannel management. Bright Pattern was founded by industry veterans who pioneered contact center solutions. Today, they deliver an unparalleled customer experience. Architecture for the future using advanced cloud-first approaches

Ecosmob provides market-leading expertise and solutions for businesses around the world that implement trending technologies. Modernize your network with cost-effective and advanced solutions. Ecosmob offers innovative VoIP services that are tailored to your business' needs. Ecosmob has extensive expertise in Open Source Telephony development. You can create interactive, scalable and robust web applications with the most advanced tech stacks. A responsive website will take your business to the next level and make your brand stand out from the rest. Mobile application development services can help you expand your digital reach and reach a wider audience. We create mobile applications that are highly scalable and robust to meet your business needs. AI and ML technologies can open up new business opportunities and possibilities.

We are known for our outstanding support and innovative problem solving. To ensure that your data is routed by reliable service partners, we only use Class 5 carrier-grade telecommunications networks. All products include a commitment to reliability through intelligent product design and trusted partner. This product allows you to create sophisticated IVR solutions that can be cloud-based, secure, and highly scalable. You can search, reserve, activate, port-in and port-out local numbers anywhere in the U.S. or Canada. Clients have complete Search, Reserve, Activate and Activate capabilities to access toll-free numbers in a wide range of countries. A cloud-based contact center interface for companies that don't see the value in integrating this technology as being possible.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

LANtelligence is a true Customer Experience Solutions Provider, (CXSP), helping customers transform their CX engagements as well as their internal processes in a world where "Digital Transformation" has become a catchall for technological changes. There is so much technology today. The key to success is to know how to combine all of these solutions to transform your organization's CX delivery. Our expertise and daily experience with top solutions allows us to help you design and select the right set of solutions to transform the environment. Contact Center as a Service (Cloud Contact Center), is more than a topic about the future of Contact Centers. It is a requirement to be competitive today. Cloud-based solutions offer many benefits, starting with the way that top solutions were designed to allow for open APIs and easier development and integration into these platforms.

BIM POS offers a complete range of point-of sale, ERP (Enterprise Resource Planning), as well as IT solutions for retail and hospitality management. Our unique solutions include customer service tools and front-end point-of-service tools, as well as back-office operations management systems. Our team has implemented thousands of software solutions in over 20 countries. We are constantly focused on innovating world-class options and features that are essential for every day business operations, including marketing, efficiency, overall performance, and marketing. Our core purpose is to revolutionize the way businesses are managed. We have a 96% customer retention rate and provide professional service. https://www.bimpos.com/

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Engaging customers in today's digital world requires a single, consistent experience across all channels they use to communicate with you. Delivering seamless service has never been easier, from calls and emails to chat and social media messaging. IFS Customer Engagement software solutions allow businesses to provide faster and more efficient service regardless of the channel. Support staff can deliver fast service, regardless of how complex the request is, by combining an Omni-channel contact center and CRM in one configurable, AI-powered agent desk. Your agents can seamlessly engage customers by combining disparate customer data from multiple systems. This will allow them to bank productivity gains and enable seamless customer service. Excellence in customer service is essential to win in the service market. What does it take to modernize a contact center and provide smart self-service?

Tegsoft is a highly-designed, all-in one communication platform that can offer the best customer experience. Get in touch with your customers and prospects. Customer loyalty isn't just about the company's products or prices. In today's digitalized world, it's not only about the company's old products. Customers are more interested in the experience than the products or prices. Tegsoft's detailed analysis and reporting tools make it possible to get in-depth information about your call center. Get down to business to improve your contact center's efficiency, and performance. Tegsoft offers the best contact center experience, with its all-in one solution. We keep up to date with all the latest trends in the communication industry. We will also make sure you stay ahead of your competition by constantly improving our ability to innovate and develop products in an ever-changing world. Your happiness is our priority!

A solution that is easy to migrate to, with the help, if necessary, of experienced consultants who understand where you are coming from and where your goals are. You will be happy with a product that is simple to manage and support, doesn't require endless upgrade projects or CAPEX funding, is constantly updated with new features as technology changes in the contact center space, and is easy to update with new features. Symbee is the most technologically sophisticated Amazon Connect partner in the globe, providing all the power and innovation of Amazon CX without the need to build everything. Symbee provides AWS cloud-based omnichannel call center and unified communications with voice chat, SMS, video and social channels through a single platform. Symbee is powered by AWS AI, M/L services, and powered by AWS AI. We offer low-code/no code integrations with major CRM, WFM and other contact center platforms. These integrations can be set up in hours instead of days or weeks.

The channel layer manages multichannel communication and omnichannel communications. This layer also coordinates the internal routing to other layers of the solution. All communication channels can be linked to the system layer with interactive actions. This allows for a targeted optimization in customer experience. Advanced Skill-Based Routing - or any other type of static or dynamic routing that you might know - allows for total flexibility and control over any inbound projects. Our solutions are optimized for use in the Cloud or in Software Designed Networks. Our service scope includes provisioning geographical numbers (DID number) for more than 60 countries, as well as service numbers and termination services in crystal-clear voice quality.

VoIP is a new way to communicate business information. It's most useful in contact centers. VoIPTech Solutions provides contact centers worldwide with a complete Voice Over Internet Protocol solution (VoIP). Our VoIP experts can help you manage your contact centre smoothly and increase the productivity of your agents. Our customized VoIP solutions are cost-effective, and encourage start-up contact centres to grow in a competitive market. VoIP communication facilities will be seamless and you will not need to have a phone line. This will allow you to remotely manage your agents. VoIP technology is more affordable than traditional communication methods because it uses internet protocols to establish business connections far away. VoIP services are packed with features that ensure a professional contact center solution. You can customize our VoIP services to fit your business, especially your contact centers.

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

1Stream is the most trusted provider of cloud-based CX and contact center technology in Southern Africa. Our award-winning omnichannel service is available to customers of all sizes. It offers pay-use access and high-quality technology that is scalable quickly and can be accessed on demand. Our expertise lies in the transformation of complex contact center and CX technology into simple solutions that improve customer experience and manage total costs. 1Stream is a cloud-based contact center technology provider that delivers solutions that improve productivity, quality, integrity, and efficiency. Our core products allow for routing, recording, reporting, and other essential functions that are necessary for the management of a contact center. Artificial intelligence has significantly improved customer experience and contact center productivity. 1Stream has adopted these technologies and offers advanced solutions for the contact center space. It's easier than ever to run a productive contact centre.

Barantum CRM is a leading All in One CRM Solutions in Indonesia. Our services can boost your customer engangement with with meet/fulfill all of your customer relationship management needs, ranging from Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, to Call Center Solutions. Barantum is also a trusted WhatsApp API Solution in Indonesia with over hundreds of businesses already joined. With a total of 500+ businesses from various industries and 18,000 users are currently using Barantum, we believe that a good CRM system is one that can meet all needs from end to end. Accelerate your sales performance with Barantum starting from IDR 299k/user/month or get a FREE 7-DAY TRIAL. WHY CHOOSE BARANTUM? 1. One system for all your customer relationship management needs. 2. Comprehensive and flexible features for all types of industries. 3. User-friendly interface that is easy to understand and use. 4. Fast and responsive customer support available 24/7.

Dialing Innovations offers a range of hosted services, including call-center and contact centre applications, SMB or enterprise phone systems, video conference, online learning platforms, CRMs, and call-center and call center applications. Dialing Innovations has its own data center which allows for greater control over its clients' environments and faster development. Dialing Innovations currently serves 5000 subscribers around the globe.

Your customers shouldn't feel disconnected from you as your business grows. You can improve your customer experience with a combination of inbound, outbound, or blended calls. Intelligent multi-platform interaction with your customers will ensure that you are always available on any platform your customers prefer to interact with you. Install the Contaque app on both iOS and Android to allow your agents to log in from anywhere. Secure private communication platform that you can use for sharing ideas, messages, data, or knowledge in any format you choose. To be an innovative company that understands the business needs of clients and provides best-in-class solutions to them. To provide holistic communication solutions and strive for 100% customer satisfaction through understanding the customer's exact needs.

InfoCision offers a range of services, from traditional call center services to advanced training. We offer call center tools that reduce calls, combine alternative channels, and improve customer satisfaction. Tools are used to enhance and improve your call center environment. They can pre-fill customer data and demographics and score incoming calls. They also train call center agents using eLearnings and simulations. They can also measure quality and motivate staff. InfoCision is a leading provider of direct marketing solutions to companies in a variety of industries. Our clients are empowered to make informed decisions that maximize the return on their investment. We offer a full range of marketing services, including traditional call center services and advanced training solutions. Find out how we can assist your business with its marketing needs. InfoCision is a brand that spans multiple industries. We work to better serve our clients.

IVRS plus is a leading provider of cloud telephony solutions. It empowers B2B and B2C businesses with powerful IVR tools that can improve their operational efficiency, service quality, and customer satisfaction. We are communication partners to many industries. Our experts combine self-service and AI-based IVR solutions to provide NextGen communication options for all industries, regardless of size. Our clients include banking, real estate and healthcare. We also provide services for telecom, travel, financial service, insurance, manufacturing, retail, transport, logistics, and other industries. Our reliable IVR system and extensive experience with global inbound and outbound interactive communication has allowed us to handle many different types of communication.

VortalSoft Virtual Call Center (VSVCC), is a hosted contact centre solution that provides intelligent call treatment, routing and blending. It also manages all customer interactions. VortalSoft is a provider of on-demand contact center solutions that optimize agent resources and increase sales, marketing, and customer service team effectiveness. VortalSoft offers a viable alternative for companies and outsourcers of all sizes to the complexity, cost and overhead of an on-premise contact center infrastructure. As a subscription service, VortalSoft offers a full range of inbound and export solutions over data networks. VortalSoft's flexible outsourcing solutions are a competitive advantage for organizations looking to maximize customer experience and increase profitability.

Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online.

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

We are industry experts and know how to market your senior community effectively. LeadGenie is the brainchild of Senior Living SMART, a team of industry veterans who have been providing top-quality marketing solutions to senior living communities for over a decade. Our mission is to innovate and lead the industry so that senior living communities such as yours can standout in the marketplace. Our LeadGenie call center is staffed with industry professionals who are experienced and know the senior living sector inside out. Our senior living call center agents have a thorough understanding of the pain points, wants, needs and concerns of your prospective residents. They understand that the senior living customer journey is more than just connecting a prospect to a community. It requires nurturing, empathy and respect.

First Contact offers powerful call scripting and agent workflow software that optimizes your outbound and inbound call handling. This is achieved by adjusting the workflow and management information to fit your business rules. We support preview and progressive dialling as well as call blending and full integration with your CRM Systems and contact centre services. This powerful and intuitive Workflow Based Scripting capability allows for informed Customer conversations and, in effect, guided scripting software. It also significantly reduces training costs and mitigates business process risk. You can collect and report on each contact's outcome so that you can easily see what is happening in your company. This allows you to integrate your business with the rest of the business to improve your customers' experience. This cloud-based call scripting software solution integrates with your existing telephony system and CRM.

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

Multichannel communication platform Clienk allows companies to communicate effectively with their customers. Clienk provides solutions for online conversion, mail and telephony, as well as web chat, proactive chat, social media, and web self-service. It improves customer satisfaction, sales, and trust in your business by allowing you to use one web application. Managers strive to achieve more, even if they are forced to do it with fewer employees. The modern consumer does not accept a lower level of service. How can you solve this problem? Clienk solutions will allow your team to work more efficiently. Our all-in-one app allows you to quickly serve multiple customer contact channels, including chat, Facebook, Wechat and WhatsApp. Sales is all about leveraging momentum. Chat is a great way to reach potential customers when they need you.

Voicelogic is a full-service house for marketing communications. All services include free data scrub, free duplicate removal and some free web scraping and extraction services, depending on the campaign. These are just a few of the many free services you have during your campaign. VoiceLogic has been a pioneering company in the field of new marketing technologies. We provide highly effective Call Center services to generate sales, leads, and attend events. Voicecasting, voicecasting and voicemail courier are just a few of the innovative messaging options we offer. Unique tools for business-to business and business-to consumer marketing. Computer telephony services for businesses and marketing solutions. Communication software and services to support business growth and marketing success. Ringless messaging, live hot transfers, electronic leads transfer, operator-guided voicemail courier, and many other features.

Agents can use skill-based routing and blend channels to help them deliver your CX vision via chat, email, and phone for both outbound or inbound contact center needs. You can run natively on Microsoft® Azure, and it is compatible with Microsoft Teams. Enjoy fast, reliable service from a trusted brand, as well as ongoing support and development by our Microsoft-certified engineers. You can deploy in weeks to meet new business needs or replace old technology. However, more complex CCaaS solutions can take several months to deploy. You don't need to pay for features that you don’t use. Unlike other small business contact centers solutions, you can still provide personalized 24/7 customer service. Managers can modify campaigns and contact flows using a simple, intuitive, self service interface. This interface is available for small business contact centers or large enterprises. You can go beyond the contact center and improve your communication with prospects, partners, and coworkers.

My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line

Nuance Contact Center AI provides an intelligent engagement layer for your contact center operations. It helps you deliver superior customer experiences and superior business outcomes on any partner platform. Our award-winning AI for Contact Center solutions will help you ride the innovation wave. It improves conversational customer engagements, agent efficiency, and biometric authentication. You can deploy industry-specific AI solutions based on industry knowledge and insights gained from billions of customer interactions. Protect your investment in customer service applications and keep it safe, no matter where you go on your cloud journey. All your data is portable and there is no need to rewrite. Nuance Contact Center AI provides easy access to cloud-native and cloud-agnostic services based on decades of conversational AI innovation leadership that has proven to deliver remarkable business results.

Scalability is a hallmark of LINXS Communications. As your business grows, so will the need for additional VoIP service. Let us handle all the work so you can concentrate on your business. Linxs Communications Cloud PBX business VoIP phone systems can help you save money on your phone bills while improving your business communications. LINXS Communications allows you to receive and make calls directly from your desktop using a softphone or your mobile phone. Hardware shouldn't be an obstacle to entry. Gigabit phones offer superior clarity to analog phones. You can choose from 110+ unique features. Plug and play VoIP phones are what you need to make your business successful. Support is available in the United States 24 hours a day, 7 days a week, 365 days a year. You will always receive the same response to your emails or calls.

UniVoIP's Cloud Contact Center, which is 100% scalable, ensures a customer-centric communication strategy that works seamlessly across all touchpoints including SMS, email and voice. UniVoIP's enterprise grade contact center technology is a leader in innovation. Agents and supervisors can engage, monitor, and proactively serve customers via their preferred media channels at a time and place that suits them best.

Telegra allows you to establish connections with customers through the customer dialogue system. Rethinking call center telephony. Convincing customers can be the deciding factor in a business's success. Our solution will help you improve your phone service. Call center telephony with telegra allows you to create positive customer experiences and increase the effectiveness of your service processes. Everything you need to provide better customer service. We offer a wide range of solutions that cover all aspects of telephone customer contact. All from the cloud. All from one source. Voicebot for call center telephony (ACD). Telephone system messenger tool crm-helpdesk-plugins phone numbers. Telegra is your supplier of innovative customer dialogue systems, from the intelligent phone number to cloud-based telephone systems to multichannel call center software. We offer a complete package "Made in Germany" with our own data centers as well as self-developed solutions.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

USAN Realm™, transforms the operations of your contact center. Realm is not just an extension of Amazon Connect. It's a leap forward in agent engagement, rapid implementation, and customer-centric innovations. USAN Realm is a platform that enhances Amazon Connect. It provides a complete platform to accelerate contact center deployments and innovation. Drive accelerated time-to-value and quickly innovate on the latest AWS Services while moving at the speed of your customer. Create a seamless experience with leading CRM Solutions, omnichannel interaction management, AI-enabled guides with Amazon Q and step-bystep guides. Create dashboards and use them to manage your team. Use data and speech to uncover insights to coach your frontline staff in real time.

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

Allstream is a leader of business telecommunications, serving customers across the United States and Canada. Allstream's mission is to simplify your business communications, and help you innovate, thrive, and grow. Our communication technologies include a variety of innovative, highly scalable voice and Internet connectivity solutions that enable organizations to communicate and collaborate more effectively and profitably. Allstream is trusted by customers across North America for mission-critical business connectivity solutions. Here's what you get if you partner with Allstream: We make it easy for you to focus on your business. Allstream is a leader for business communications in North America. Allstream was founded over 170 years ago, parallel to Canada's first transcontinental railroad. Allstream has remained a leader in business communication services and has continued to innovate.

An enterprise-grade, omnichannel customer service platform that powers customer-centric organizations via a private cloud phone center. The way your business delivers customer service has changed dramatically due to changing customer expectations. 90% of customers visit your website before they interact with you, and the majority prefer digital channels such as chatbots, SMS, chatbots, and social media. Mitel's MiContact Center Business platform allows customers to interact with you from their preferred device using the media they prefer, while giving supervisors and agents the tools to manage today’s omnichannel customer journeys. You will find everything you need to run a world-class customer experience center, including a built-in Workflow Designer and Speech IVR. AI-powered Chatbots, Agent Assist, Interaction Recording and Quality Management.

GoContact is an innovative IPBX company that creates cloud-based contact center software. It currently has 2 premium products on the market, which were developed by its software house: an IPBX platform and a contact centre platform. These web-based products were built in IP architecture and are designed to run in the cloud. GoContact's mission is to revolutionize contact center technology by developing and marketing platforms that provide the features and services that customers need. We also make sure that the platform has easy parameterization and a user-friendly interface to allow for quick response. We believe that platforms with flexibility, scalability and usability are key to the success of contact center operations. The platform offers a simple interface for loading databases in csv and xls formats, allowing for easy mapping of DB fields to those in the service.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Humach can help you find the right combination of services for your business, whether you need to outsource customer support or sales operations, create new CX solutions, and automate self-service strategies. Humach makes it easy and cost-effective for businesses to outsource services and improve service quality. We combine award-winning digital and live agents with powerful contact center technology to make it easy for businesses to focus on what is important: customers and their success. Our agents are highly skilled live agents who love to delight customers and provide exceptional customer service. AI-powered Digital Agents provide faster, more satisfying experiences through natural interactions with customers. This frees live agents from repetitive, costly tasks, 24/7/365.

ClarityTel is the right choice if you are looking for cost-effective and easy-to-use phone systems for your business. ClarityTel is a trusted provider of cloud-based phone systems that allow organizations to meet their communication needs at a fraction the cost of traditional landlines. ClarityTel offers the next generation in VoIP phones.