Oracle Siebel Contact Center Description

Oracle's Siebel Contact Center makes a business's phone line an integral part of its overall sales, marketing, service delivery, and marketing strategy. Agents can seamlessly handle support, service, and sales interactions across all channels using the application. Businesses can thus reduce costs and improve service delivery.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Oracle
Year Founded:
1977
Headquarters:
United States
Website:
www.oracle.com/applications/siebel/contact-center-service/contact-center/

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
24/7 Live Support

Oracle Siebel Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management