telerion Description
The channel layer manages multichannel communication and omnichannel communications. This layer also coordinates the internal routing to other layers of the solution. All communication channels can be linked to the system layer with interactive actions. This allows for a targeted optimization in customer experience. Advanced Skill-Based Routing - or any other type of static or dynamic routing that you might know - allows for total flexibility and control over any inbound projects. Our solutions are optimized for use in the Cloud or in Software Designed Networks. Our service scope includes provisioning geographical numbers (DID number) for more than 60 countries, as well as service numbers and termination services in crystal-clear voice quality.
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Pricing
Pricing Starts At:
$19 per month
Integrations
No Integrations at this time
Company Details
Company:
telerion.com
Year Founded:
2002
Headquarters:
Germany
Website:
www.telerion.com
Media
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online
telerion Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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