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Description
Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.
Description
In today's digital era, we remain deeply embedded in the online landscape, which drives our leadership in digital services. Our teams, composed of talented individuals, devise innovative solutions across various domains such as branding, website development, application creation, call center software, and marketing campaigns. We are committed to delivering engaging native or powerful applications aimed at maximizing your business potential. Established in 2012, TotalWebArt primarily partners with web service providers to offer a wide range of products and services. As a leading platform for developing and launching interactive decision products, we have rapidly gained recognition not only as one of the fastest-growing web service providers in Bangladesh but also as a company that prioritizes respect for clients and fosters an environment where our team members can fully unleash their creativity and skills. TotalWebArt excels by merging cutting-edge software solutions with strong customer relationships, ensuring we deliver exceptional value. Our business solutions extend to clients across the globe, showcasing our commitment to excellence in service delivery. Moreover, our dedication to continuous innovation keeps us at the forefront of the industry, ready to meet the evolving needs of our customers.
API Access
Has API
API Access
Has API
Integrations
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine
Integrations
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
ace-showcase.com
Vendor Details
Company Name
Total Web Art
Founded
2016
Country
Bangladesh
Website
totalwebart.com
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
