Alternatives to Sweepr

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Intercom is an AI-driven customer service platform designed to help businesses deliver fast, personalized support across multiple communication channels. Established in 2011, the platform includes advanced AI-powered tools such as the Fin AI Agent for instant, automated responses, AI Copilot to assist support teams with real-time solutions, and AI Analyst for actionable insights. Serving over 25,000 companies worldwide—including major brands like Atlassian, Amazon, and Microsoft—Intercom facilitates over 500 million customer interactions each month. With a strong focus on innovation, the company continuously enhances customer engagement and support efficiency. Headquartered in San Francisco, Intercom also operates offices in Chicago, Dublin, Sydney, and London to support its global customer base.

RingCentral RingCX is a comprehensive AI-driven contact center solution designed to elevate customer experiences and streamline support operations. It seamlessly integrates voice, video, and over 20 digital communication channels into a single, unified platform, enabling businesses to engage with customers on their preferred platforms. Powered by RingSense AI, RingCX provides real-time insights, automates routine tasks, and assists agents in delivering exceptional service throughout the customer journey. The platform is easy to deploy, with implementation achievable in just days, offering flexibility and efficiency for organizations of all sizes. Starting at $65 per user per month, RingCX includes unlimited minutes and a robust suite of core contact center features, making it a powerful tool for enhancing customer satisfaction and operational performance.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Modern CX platform for healthcare and finance. Identifying and meeting customer needs in the first contact. Any website can offer live video customer service. Two-way communication channels such as video chat are a great way to build trust with customers, especially when they are having problems. Agents can quickly assess the customer's problems using video chat. It is also much quicker than having to communicate the problem over the phone or in live chat. The agent then has to explain the steps to resolve the issue over the phone. Video chat allows for a high level of personalization, which is possible only in the virtual world. This helps to build better customer relationships and loyalty. This helps increase a customer's lifetime value. Customers feel more connected to the company, and feel that their problems and concerns are being heard.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Profits and revenue will increase. Improve operations. ServiceCheck's engagement tool will help you to improve engagement and gain valuable brand insights. Your customer will receive an exceptional omni-channel experience, while protecting your brand and increasing efficiency. Our intuitive, user-friendly contact center software can improve efficiency and effectiveness. It can be configured to meet both brand and local needs. Our highly-trained staff and support team have been providing 24/7 solutions to customers for over 30 years. We offer a single, unified experience across all channels, including web, mobile and digital, as well as phone, email, and social media. Let your customers do it. Our team will enhance your self-service system using our best-in class web solutions and brand insight.

Customers are constantly giving feedback. InQuba's intuitive graphical interface allows customers to provide feedback at any stage in their journey, on any channel. Each survey is highly personal and contextualized, driven by the Single view of each customer. Deliver the right information to the right person at exactly the right time. InQuba allows you to organize feedback into channels that are appropriate for different audiences and escalate important issues according to rules. This could be a low NPS score or negative sentiment or themes found in the analysis verbatim feedback. Collaborate to resolve issues within the SLAs and built in workflow. Your customers' journeys provide valuable insight. You can model customers' journeys using experience steps and service channels. This will allow their structured and unstructured feedback and be connected to each step of their journey.

Mosaic enables digital conversations across all channels. You can either work with our experts or create them yourself. Build once, deploy anywhere. Mosaic allows your customers to automate conversations with your brand using intelligent virtual assistants. No matter your industry or company size, enterprise-grade performance is guaranteed. Outbound and inbound via voice, text, social media, and email. Cloud technology allows for quick and easy solution activation so you can get up and running quickly. Mosaic allows customers to have personalized, easy experiences on all channels. It's like having your best employee on every interaction to answer queries and facilitate transactions. Lifecycle managed services are a consultative and hands-on approach to delivering Mosaic. Intrado Success Coaches ensure that the software's functionality and controls are up-to-date, and follow market best practices.

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

Only messaging channels can provide customers with continuous, convenient, and ongoing conversations. Only Conversocial can provide your brand preemptive, one to one, and scalable conversational CX. Join the top brands around the world who believe in the power and potential of messaging. Conversocial can help you care for your customers. Conversocial makes it easy to resolve service-related issues and increase brand loyalty. Conversocial can help you acquire more customers. Adaptive automation drives commerce by delivering memorable customer experiences and boosting sales. Engage more customers with Conversocial You can retain your customers by sending targeted messages and creating personalized customer experiences through messaging channels. One Conversocial partner used Notify to initiate over 2.5 million two-way conversations. The average open rate was 78% and engagement rate was 8%.

The Genome Solution allows enterprises from all industries to harness the power of analytics to offer highly personalized experiences to their customers. The solution allows enterprises to capture customer behavior across all channels, including digital, social, offline, and data residing within an enterprise. It then collates it based upon behavioral attributes (genomes). The solution includes over 5,000 pre-made customer genomes. This allows enterprises to optimize data preparation and analysis time, which frees up 80% of the time required to prepare the data. This significantly increases the time available for data analysis. It also provides a foundation for prescriptive and predictive analytics to enable persona-based contextual insights.

A cloud platform that is intelligent, infinitely scalable and customizable to meet all your needs. You can use the latest voice response technology to improve the quality of every interaction and build personalized, fast and efficient self-service across all channels. Artificial intelligence in your contact centre can transform your customer service. Our solutions enable dynamic conversations that are rooted in context and customer intention through intelligent automation, chatbots and virtual assistants. You'll build customer loyalty by creating a digital journey that meets the needs of your customers. You can increase your competitive edge by offering a flexible solution that is fast, efficient, seamless, and allows customers to connect with you via the channels they prefer.

The only platform that enables all digital customer experiences. Built to eliminate silos Sprinklr is used by thousands of enterprises around the globe every day to market, advertise and care for consumers via 23 social channels, 11 messaging channels and chat. Why switch from fragmented point solutions and a platform that is purpose-built and unified to support your business? You can leverage the power to collaborate across channels and teams with a unified view and context of your customer to create better experiences for them. Listen to and learn from customers, market, and competitive insights, and then take action in real time. Real-time insight into brand awareness, customer loyalty, brand perception, and user satisfaction will help you to avoid guessing at your brand equity metrics.

Omnichannel is what customers expect. All channels are available to customers with our cloud-native contact centre software within a single interaction. Agents can provide faster service by providing seamless switching and transfers, as well as built-in coaching and training features. No lengthy hold times. No multiple transfers. No disconnecting. No more asking customers for a pen. This is the way customer service should be. You empower your agents and give customers the self-service capabilities that they desire. Machine Learning takes our omnichannel contact centre platform to the next level. Customers can help themselves, while agents can focus on more complicated requests. Our intelligent bot provides a frictionless, truly unified CX by using sentiment analysis, Natural Language Understanding, as well as seamless ties to CRM and other sources.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

It's more than knowing when to talk to customers. It's about communicating in a digital, multi-device, multichannel world. This will allow for personalized engagement and meaningful interaction. We have the customer experience team, tools, and the resources to provide the best customer experience, regardless of the medium or message. Your brand is represented seamlessly. Every interaction with customers is powered by data, with analytics at its core. Our contextual platform is responsive and contextual, which results in customers achieving greater lifetime value. Machine learning and algorithmic techniques are used to personalize, call center fraud prevention, gaming, customer intelligence, marketing, content intelligence, digital concierge and overall engagement. Clients can access drill-down dashboards to unlock their insights and work together in an analytics playground to help drive strategy.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Our platform helps you to measure, improve and act on your NPS®, and turn customers into promoters. A single module that measures key quantitative metrics and provides actionable insights into stakeholder emotions. This module allows businesses to engage with stakeholders in real-time through contextual conversations at their point of truth. You can dramatically increase your customer response rates by initiating conversations at the point of interaction. Integrating with internal systems via a variety of APIs to ensure real-time data flow. To enable immediate action, a secure and robust framework for data transmission is required. Start conversations across 10+ channels, including SMS, QR Codes and Email, Mobile App, Website, and Mobile App. Capability to have conversations in 19+ languages to capture real emotions and increase response rates. While allowing responses to be pulled into the dashboard, Personally Identifiable Information (PII), can be kept safe within the boundaries of an intranet.

FuzeDigital is based in Seattle, Wa. and offers a cloud-based, modular software solution that makes it easy for customers, staff, members, partners, and other stakeholders to get consistent, INSIGHTFUL and prompt ANSWERS across all channels and devices. Our proprietary knowledge sharing and support platform features modules for Self Service, Assisted Help, Feedback Management, Online Community and Gamification. All stakeholders can be supported from one, fully integrated, highly customizable solution. Pay only for what you use and use our servers, platforms such as Amazon's AWS or your own servers. Take your support to the next level. To remain competitive, you must provide consistent, accurate, concise, prompt support across all channels and on any device. Recent studies show that 75% of people want it, with many using their smart phone.

Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers.

Your call center will be obsolete. With all-in-one cloud messaging, transform your enterprise into a conversational powerhouse. Customer care that is always available. Your customers have a 24/7 portal to your business. Secure Transactional Messaging: Provide rich, dynamic experiences that respect data privacy and help users resolve issues. Full-Stack Platform - Leverage automation and conversational analytics to empower agents, self-service, and agent escalations. AI Deployment Mastery - "Conversationalize your brand" and increase customer satisfaction through elite UX. No more AI pilots going nowhere, no more science projects. Customers of Pypestream achieve amazing ROI. It's innovation with a proven business effect. Coronavirus has left you short of staff. It's time for Pypestream's COVID-19 customer service starter packs to go to work.

Darwin CX is committed to providing a great customer experience. Our platform was designed to be the only toolkit that subscription-based organizations need to innovate and grow. One source for real-time customer insight, campaign management, fulfillment and financial reporting. Reduce churn and improve turnaround times. You can help your customers grow by managing their journey. This will increase growth, retention, and the lifetime value of each relationship. Darwin CX is committed to customer experience at its core. Our platform was designed to be the only toolkit that subscription-based organizations need to innovate and grow. One source for real-time customer insight, campaign management, fulfillment and financial reporting. Reduce churn and improve turnaround times. You can adapt to your customer's growth by managing their journey.

Finally, qualitative feedback at incredible speed, scale, depth, and value. Video feedback allows for better understanding of your customers and building empathy. To influence and drive action and make better decisions, keep an eye on the changing mindsets and behaviors of those who matter most to you business. Agile Qual is the best way to gain empathy for your company. We were voted the number 1 company by the Greenbook Research Industry Trends Report, which is the definitive guide to consumer insights. Video feedback can transform your qualitative agility. Video feedback is a great way to get the depth of understanding that you want from those you care about the most. It takes only a fraction of the time and costs of interviews and focus groups. You can reach respondents around the globe with a series questions that they can answer via self-recorded video.

First Insight is a next-generation decision platform that allows designers, merchants and brand managers, buyers and marketing teams to answer key questions every day. First Insight engages consumers with digital surveys designed for the retail sector. First Insight's digital platform (InsightSUITE), is used by retail leaders to drive growth and unlock value from their customers. Our solution collects no-party voice data from customers and combines it to create financial goals. Why First Insight? First Insight's digital engagement module allows you to engage prospects, customers, consumers, and employees through a simple, immersive, browser-based user interface. Voice of the Customer software collects feedback via surveys, sentiment ratings, valuations and open comments. Enterprises can personalize the engagement by using their branding, incentives, and links from one platform.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

You can easily deploy new mobile edge apps for your business lines to engage customers, generate new revenue and power your operations. Braidio's conditional logic workflows are like Lego blocks that allow you to quickly create the customer experience you desire. The physical world is changing to become digitally led. To increase engagement and improve operational efficiencies, innovate and lead by creating digital customer experiences that are similar to traditional in-person experiences. Transform mundane customer interactions on the web or via mobile apps into intuitive omnichannel experiences that increase revenue and allow customers to interact in a digital world.

Although companies have the data to understand and serve their customers well, few companies can draw insights from that data. Even fewer companies can use these insights to personalize customer experiences in real-time. Even fewer, the customer engagement leaders, can scale this real-time personalization across multiple channels, journeys, and business lines. Be a leader in customer engagement worldwide. Our unified cloud engagement platform, CSGXponent™, allows you to leverage your existing data, technology, and communication channels to create exceptional experiences. Xponent combines a robust customer platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communication into one solution. Xponent enables companies to deliver proactive, personalized and predictive customer interactions that improve business outcomes and reduce risk.

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

You can engage users in proactive ways, personalize interactions, automate conversations, and create user journeys using business messaging channels. Empower your team to communicate seamlessly across multiple channels and make a lasting impression. With our no-code builder, you can quickly create conversational AI bots and deploy them in no time. For more complex operations, you can add a custom function or dataset. A simple WhatsApp campaign screen allows you to send WhatsApp notifications like a pro. Our dashboards make it easy to visualize your data. With just one click, you can access all the information you need while keeping up to date with industry trends. Data security is a top priority for us. Your data is protected and secure with data centers based in the US, EU, and SEA.

Customers today have more options to research and buy their products than ever before. You must create a consistent, satisfying customer experience across all channels if you want to retain and attract customers. Infor Customer Experience Suite integrates customer data across the enterprise to create consistent, exceptional and personal experiences across all channels. Infor Customer Experience Suite is a purpose-built CX suite that helps manage the entire sales process, from engagement to sales automation, to configure to quote and contracts. Learning from customer behavior has become a rapidly evolving art. Infor Customer Experience Suite's marketing tools allow customers to be engaged in a way that is unprecedented by using data, such as decision-making apps, marketing resource management, and omnichannel campaigns management.

The new Microsoft Customer Experience Platform will help you bring your customers into focus. Siloed data can make establishing long-lasting relationships difficult and difficult. Find out how to get the visibility you want. To create personalized experiences, unlock the potential of your customer data. A platform that gives you full control of your customer data will help you deliver more relevant customer interactions and build deeper relationships. You have full control over your data and can connect directly with your customers. Predict customer intent and deliver the right content to the right channel at the right time. AI-orchestrated journeys enable you to deliver connected customer experiences at every touchpoint. Combine transactional, behavioral and demographic data in real-time to create a 360-degree view of customers that is rich with actionable insights.

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

CX Intelligence models provide insight that can be used immediately within your business, from the front line to senior management. It is tailored to your specific needs. Technology combined with the right amount self-service to put your control, and the right amount tailored insight and support services that guide you as and whenever you need it. We gather and aggregate customer experience data, including journey, behavior, and demographic data, to improve customer experience monitoring and improvement in real-time. We listen to your customers on their terms. We capture the voice of your customer at every touchpoint, in any language and on any device. We are quick and efficient: As experts in highly personalized transactional survey design, we allow customers to voice their opinions in a fast and efficient manner. This results in survey response rates of up to 48%.

Customers decide their own path. Alterian's software quickly recognizes and charts the customer's 'natural' route. It highlights key 'breakpoints' along the journey as well as'moments in truth' that customers experience when they get closer to achieving key objectives. This maximizes the value of every opportunity for both customer and brand. Brands can quantify and show the impact of each tactical journey on their business goals. The platform will be able to optimize each customer journey and make the most efficient enhancements. Alterian gives you a single view of your customer's experience across all channels, digital, offline, direct and indirect. This allows you to visualize end-to-end customer journeys and track critical changes in your customers' interest at every touchpoint.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Our flexible and integrated Data Marketing platform will help you succeed. Our platform allows you to achieve your marketing goals by intelligently using your data for greater efficiency and relevance in your communications. mediarithmics gathers, unifies, and organizes billions data from various sources and touch points (CDP/DMP). This allows you to create your private garden. Mediarithmics delivers real-time relevant customer experiences, from first anonymous engagement to ongoing highly engaged interactions. (DCO and Marketing Automation). Start with your desired use cases and get started quickly! Explore our technology and modules that are built using machine learning techniques. A Data Marketing platform that is modular, open, and integrated. It's designed to allow for continuous growth all over the globe. Unique platform that allows you to reconcile any type data in real-time without the need for a predefined model. It is easy to activate and analyse your User Data.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

The operating system for conversational businesses. Deploy intelligent bots to automate customer interactions and reduce operational challenges. Digital Conversations have revolutionized the way we communicate and interact. The way we do things has changed, whether it's asking Alexa to play our favorite song, ordering pizza via Facebook Messenger, or getting real-time advice via interactive conversational apps. This new behavior is already causing a shift in the way consumers interact with businesses. They expect to have a conversation with you in a natural and personal way, just like they do with their friends. Every business needs a conversational overhaul NOW. A conversational layer can be added to the CX to simplify how consumers interact with brands.

Qubit CommerceAI powers hundreds of brands to generate product recommendations, badging, and insights that help them build exceptional customer experiences. Automated insights allow you to identify which products are performing well and which ones don't. Qubit CommerceAI creates a model for each shopper to make each customer interaction more relevant. Qubit combines data, intent, as well as design tools to help your team create better customer experiences. We have created the next-generation personalization tool by working with real ecommerce teams. No code. No clunkiness. Deep learning technology enabled the world's first customer to product recommendation engine. To create the most relevant product recommendations, harness the power of our model per-shopper technology and add business rules. Get the same recommendations technology as YouTube and Google.

Customer satisfaction is more than the products you sell. It's the service you provide before, during, and after a purchase. Today's consumers are not willing to tolerate poor service. RevealCX allows you to create a quick, efficient customer experience by measuring the most important things for your customers and identifying actionable information that can improve their experience. It starts with a well-designed, easily deployable form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. RevealCX is based on best-practices forms and aggregates data. It creates workflows to support results-oriented coaching and provides robust reporting that gives accurate information about performance.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Exairon is an artificial intelligence-powered SaaS Customer Engagement Automation Platform that allows you to manage customer interactions across 15+ channels, including WhatsApp, Webchat and Mobilchat. You can also use Instagram, Facebook, Telegram, Telegram, Instagram or Facebook Messenger. Exairon: - Allows our virtual assistants with Conversational AI, and Generative AI capabilities, which we call MakinaGPT to manage the conversation with the hybrid working modes. This means that unlike our competitors o Exairon MachineGPTs are capable of operating Autonomous, Hybrid/Human Controlled Automation or Semi-Autonomous processes without any need for handover Human/Conversational/Generative AI is able to take part in the most appropriate situation and time for customers. This allows much higher volumes of interactions with customers to be managed more efficiently and effectively.

You can gain unprecedented insight into customer behavior to optimize every touchpoint of your customer experience and deliver increased conversions, AOV and CLV across multiple channels. CustomerVox allows you to easily pull in customers and products from Shopify so that you can make customer communications more personal and relevant. Our drag&drop builder makes it easy to create landing pages, popups, and emails that capture more leads and increase conversion rates. This will allow you to sell more effectively. We want to help your business grow. Our support team is available to help you at all times. Send us a message, and we'll get back to your. All of our products are based on the principle of helping store owners grow their business. We believe that having a clear audience allows you to focus on the things that matter to you to be successful. Focusing on what we need to succeed allows us to build a better product.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

Evolv AI is an automated design thinking platform that understands your experimentation goals, guides you in making effective experimentation decisions, and continuously learns from the outcomes of those decisions.

Retailers are interested in customer retention. Omneo provides your customers with the tools they need to share or manage the zero-party information you require to serve them today, and to help them continue where they left off the next time. Omneo provides your team with the tools and information needed to serve your customers directly, making their experience today and in the future highly relevant and valuable. Omneo offers retail brand teams the technology, expertise and implementation support needed to improve customer retention and advocacy. Omneo offers customers new ways to interact, discover and earn, while rewarding top-performing staff. Omneo was designed specifically for retailers and their customers to collect, manage and share zero-party information privately. Empower your team with the tools to deliver dynamic, convenient and relevant services and experiences that are private and rewarding, capturing customers and cultivating loyalty.