Microsoft Customer Experience Platform Description
The new Microsoft Customer Experience Platform will help you bring your customers into focus. Siloed data can make establishing long-lasting relationships difficult and difficult. Find out how to get the visibility you want. To create personalized experiences, unlock the potential of your customer data. A platform that gives you full control of your customer data will help you deliver more relevant customer interactions and build deeper relationships. You have full control over your data and can connect directly with your customers. Predict customer intent and deliver the right content to the right channel at the right time. AI-orchestrated journeys enable you to deliver connected customer experiences at every touchpoint. Combine transactional, behavioral and demographic data in real-time to create a 360-degree view of customers that is rich with actionable insights.
Microsoft Customer Experience Platform Alternatives
Touchpoint CX
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
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Conscia
All channels and technology stacks can be orchestrated to create data and experiences. Customer Your customer interacts on multiple channels with your brand, including email, mobile, and website. Learn how Conscia aggregates and enriches customer information across all channels to create an integrated view that can be accessed by all applications via realtime APIs. Ontent is distributed across multiple CMSes and enterprise apps. Our unique headless CMS allows you to see all your content in one place. It enriches your existing content and allows you to create new content. Context refers to the channel where your customer is engaged, as well as their current location, intent, and world view. Learn how Conscia empowers marketers to have rule-based and algorithmic control of what customers see based on their current context. Marketers desire control and a limited reliance on IT.
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elevio
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge.
We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs.
Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product.
Is your team utilising Knowledge Centred Service (KCS)?
Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be.
It is based on user feedback and data analysis and serves as the backbone for user education.
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Kitewheel
Kitewheel's unique set enables you to centralize decision making and disintegrate organizational silos in order to provide better customer experiences. You can unify your data using seamless integrations and adaptors that are independent of channels, systems, and databases. Kitewheel's ID manager allows you to connect and stitch individual customer identifiers and behavior to individual profiles. With sophisticated real-time Journey Analytics, visualize and understand how customers interact with each channel. Our intuitive journey mapper makes it easy for marketers to align your journey with customer objectives and create extraordinary experiences. Our best-in-class, real-time decisioning engine makes it easy to determine the best next step for each customer. Automate processes and drive improvements to journeys with our out-of-the box AI, Machine Learning, and journey path testing.
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Integrations
Company Details
Company:
Microsoft
Year Founded:
1975
Headquarters:
United States
Website:
www.microsoft.com/en-us/industry/customer-experience-platform
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Customer Support
Online
Microsoft Customer Experience Platform Features and Options
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