Coconut Software Description
Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration.
This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.
Coconut Software Alternatives
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Learn more
Athena Security uses advanced concealed weapons detection systems to deliver a unified, AI-driven entryway solution for hospitals, K–12 schools, casinos, places of worship, government buildings, and commercial facilities across the U.S. The Apollo 500 enables seamless walk-through screening to detect weapons in real time, giving operators more actionable data points than traditional systems for faster, more confident decisions. Athena’s AI-powered X-ray leverages iPad technology to modernize screening and improve threat detection.
Athena’s Hospital Visitor Management System integrates with EPIC to connect identity, access, and screening data. Innovations include the Ambulance Bay WDS for stretcher screening and secondary screening for bags and lower extremities to reduce human error. Designed with compliance in mind, Athena aligns with California AB 2975, which mandates weapons detection screening at key hospital entrances by 2027 to improve safety and reduce workplace violence.
DHS-aligned workflows ensure testing, controls, and compliance, while telepresence and AR alert glasses provide real-time support. All systems connect in one platform for centralized monitoring and enterprise reporting.
Learn more
WaitWell
WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
Learn more
anny
anny is an all-in-one solution for booking and managing hybrid workplaces.
Employees can easily reserve desks, rooms, parking spots, equipment, and other shared resources in one central platform. Flexible booking rules and group permissions ensure you stay in control of access and usage.
Key Features:
✨ anny AI: Simply say what you need in the chat, for example, “Book my favorite desk for Thursday.” The AI checks availability in real time and immediately creates a booking.
🗺️ 3D Office Map – Interactive floor plans for an easy and visual booking experience.
🧍 Visitor Management – Simplify guest registration with digital check-in, e-signatures, and real-time notifications.
🗓️ Weekly Planner – Coordinate office presence, see when colleagues are onsite, and plan smarter.
🌐 Integrations – Works seamlessly with Microsoft 365, Outlook, and Google Workspace.
📞 Dedicated Support – Personal, reliable support that helps your team succeed.
🔒 Data Privacy & Security – Internationally compliant and built to protect your organization’s data.
Trusted by 1,000+ organizations worldwide – including DeepL, Samsung, and Nio – anny helps teams collaborate effectively and optimize office space.
Learn more
Company Details
Company:
Coconut Software Corporation
Year Founded:
2007
Headquarters:
Canada
Website:
www.coconutsoftware.com
Media
Recommended Products
$300 Free Credits to Build on Google Cloud
Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Product Details
Platforms
Web-Based
iPad App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support
Coconut Software Features and Options
Appointment Scheduling Software
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Customer Experience Software
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Trend Analysis
Visitor Management System
Alerts/Notifications
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Coconut Software User Reviews
Write a Review- Previous
- Next
