RevealCX Description
Customer satisfaction is more than the products you sell. It's the service you provide before, during, and after a purchase. Today's consumers are not willing to tolerate poor service. RevealCX allows you to create a quick, efficient customer experience by measuring the most important things for your customers and identifying actionable information that can improve their experience. It starts with a well-designed, easily deployable form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. RevealCX is based on best-practices forms and aggregates data. It creates workflows to support results-oriented coaching and provides robust reporting that gives accurate information about performance.
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CheckMarket
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Userlike
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Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship.
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The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution
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Integrations
Company Details
Company:
Nexcom
Year Founded:
1997
Headquarters:
Denmark
Website:
nexcomglobal.com/products/quality-monitoring-revealcx/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
RevealCX Features and Options
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