Alternatives to Sutherland Perform

We empower courageous marketers with the technology, insight, and confidence they need in order to improve customer relationships and boost marketing performance. LeadsRx SaaS-based marketing software attribution software captures touchpoints across all channels and captures conversions throughout each funnel. It provides impartial results that are unrivaled in the market. LeadsRx can help you determine which advertising programs are performing well and which ones are wasting your ad-spend. LeadsRx calculates the Return on Ad Spend (ROAS) and provides instant insights to help marketers optimize their budgets across channels. The product also tracks customer journey maps, which show consumer behavior and how marketing programs impact buyer decisions.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

Digital analytics platform for customer engagement and enterprise-level digital analytics that can help you improve every customer interaction and provide better customer service using data-driven insights. Enhance and understand every customer interaction. Real-time actions Start delivering a better experience. You can automatically collect customer behavior data across all channels from day one - without any custom development. Each customer interaction can be viewed under a single customer profile. Visual dashboards allow you to analyze customer journeys and tracks. Deep dive into the reasons behind with Dataroid's data lake and out-of-the-box analytics reporting. Real-time engagement metrics can be used to improve your communication. Dataroid allows you to better understand your customers, improve digital product experience, and drive customer retention.

Dragonfly AI uses cutting edge neuroscience to quickly and accurately show what catches audiences' attention in any content. Dragonfly AI is being used by agencies and brands around the globe. Our suite includes everything you need to instantly improve the performance of your content. You can get real-time insights that reveal what is grabbing your customers' attention. It is possible to understand how design decisions affect audience attention and optimize your digital and real world content and experiences throughout the design process. Effective testing and experimentation programs take significant time, money, expertise, and investment. Dragonfly AI offers easy-to-understand attention insights, allowing you to test ideas quickly and maximize the benefits of user testing. Predictive analytics' attention can help you increase efficiency in your design cycles.

Create products that lead to outcomes Amplitude is a product intelligence platform that helps teams engage, convert, and retain customers. Amplitude is a tool that helps teams build digital products. It allows them to better understand customer behavior, deliver better experiences, and retain more customers. Get a better understanding of your customers' experiences with your digital products. Teams can ship faster, measure impact and visualize user journeys. Personalize product experiences to increase engagement, conversion, loyalty. Product intelligence provides teams with the data and insights they need in order to create great product experiences. It can also be done at scale. Self-service analytics can be used to analyze what happens and why. To make quick changes, align on decisions and integrate your existing workflows and tech stack.

Tealium Customer Data hub is an advanced platform that unifies, manages, and activates customer data across multiple touchpoints and channels. It allows businesses to create a real-time, cohesive view of their customers by integrating data from mobile apps, websites, and other digital sources. This centralized data center empowers organizations to deliver customized experiences, optimize marketing strategy, and enhance customer interaction. Tealium Customer Data Hub offers robust features such as data collection, audience segmentation and real-time orchestration of data. This allows businesses to transform raw data into actionable insight, driving more effective interactions with customers and improved business outcomes.

Crowd.dev, an open-source developer data platform, is designed to help companies unify customer, product, and community data. It provides actionable insights for teams that are responsible for going-to-market. Crowd.dev consolidates developer interaction across platforms like GitHub, Discord and Slack. This allows for a comprehensive view of customer journeys even before formal engagement. The platform uses AI-powered data enhancement to enhance contact and organization profiles. This includes emails, social profiles and work experience as well as technical skills. It also adds more than 50 attributes for organizations, such as industry, headcount and revenue. Advanced analytics and reporting features allow users to identify trends, perform a sentiment analysis, and access opinions reports on topics such as product-market fit, open-source community activity, and more.

Visually manages all processes involving people, systems, and customers to ensure a smooth experience for both customers and staff using CRM. We provide best-practice plugin solutions that will help you add, optimize and adopt your CRM. Best practice plugin solutions that allow you to operationalise and improve internal processes, eliminate silos between teams, and prioritise activities throughout the sales cycle. The two main categories of enhancements to customer journey plugin are: enhancing the user experience, expanding template control and automation for admins. A new template to handle high-priority customer problems is available to demonstrate the new capabilities and reduce user "clicks". Intelligent one-click is an enhancement to the existing one click capabilities. It allows for greater customization of any task or activity once a template has been created.

To decode customer behavior, optimize ROI and determine marketing's impact on revenue and pipeline, you need to factor-in your marketing efforts. A robust integration to your martech stack results in a one week onboarding cycle. Flexible and configurable attribution engine that allocates conversion credit to the relevant touchpoints. Consumer-grade User Experience for Analysis, defining Custom Events, and Dimensions. A collection of curated templates that are based on the best practices of high-performing teams around the world. To get a holistic view of marketing performance, stitch customer journeys from the first touch to the final win. AI Engine continuously analyzes and diagnoses key metrics and highlights insights and recommends. You can see the whole Marketing Funnel without any dependencies.

We are experts in customer service consulting, employee engagement programs and journey mapping. We help you win in the market by creating a unique customer experience strategy and bringing that to life. The world's most trusted customer experience consultancy, Touchpoint Dashboard, has unveiled Customer Types and a redesigned user interface. Customers Types allow users to manage, create and relate groups of customer types directly into their journey maps. The interface has been redesigned to simplify complex interactions and make them easier for Touchpoint Dashboard users. Peter Haid, Chief Product Officer at Touchpoint Dashboard, stated that users now have the ability to assign touchpoints to customers, segments and personas as well as employees, employees, individuals, and any other group they may need to represent. "I love the way this feature humanizes customers within the context of a journey plan. It's flexible and beautiful.

CX and design teams map journeys of customers to bring insights and data. TheyDo helps your business align strategy, planning and delivery around journeys. You can transform your research into high-quality travels with Journey AI. With a clear journey taxonomy and hierarchy, you can get everyone on the same page. Set your business goals, and show how tackling large opportunities across journeys can deliver results. Journey AI maps out the hundreds of journeys most organizations have that make up their customer experience. Create a consistent approach to working with journeys as the core of operations. When everything is important then nothing is. TheyDo helps uncover the top customer needs. Track team work and improve NPS and CSAT. SSO can be used to integrate your entire organization and ensure that all departments are aligned with the customer journeys. We offer three simple plans once you reach the point where you are discovering opportunities you would not have otherwise discovered.

Implementing one-line code is easy. All user events, such as clicks and page changes, can be retrieved. You can track user experience parameters such as load times, crashes and API latencies on a per-user basis. Later, you can configure KPIs. Active lists such as the trial, true evaluations, and users of losing interest can be created. You can use powerful filters to find users based upon advanced parameters. For example, which users have used or have not used certain features, or who are from particular geographies. The application should not contain any intrusive announcements. Increase feature adoption, subscription conversion, and onboarding success. Encourage users to adopt new features and premium features by offering an inbuilt call-to-action option. Net Promoter Score (NPS), is a great indicator for user perception. Monitor customer sentiments by using the publish and forget in-product NPS. The rules that trigger the feedback request increase the response rate.

We all have more work than can be done in a single day. SHP's "never login" philosophy ensures that your team doesn't have to learn any software and does not require ongoing training. Your company will thrive by connecting with prospects and customers using a voice they trust - your employees. Reduce the barriers between marketing and sales. Use our best-in class analytical tools to measure the impact on your business. SHP believes that working with customers is more than just an idea. It's a tangible, ongoing process that you are a part of. We encourage our customers to be part of the development cycle. We offer short sprints of 4 weeks. Vote on the features that you want next. We get to work creating them.

Don't waste time with sticky notes or journey mapping tools. They won't help you discover the unscripted behavior that occurs in the real world. Our customer journey analytics software shows you the real paths customers take as they interact with your company over time and across touchpoints. The quantitative metrics you measure are driven by real-time customer behavior, such as revenue, customer lifetime value and CSAT. Pointillist, unlike other customer analytics software, allows you to connect customer interactions with business goals in seconds. This is a significant improvement over other solutions that can take days or weeks. Customers expect personalized experiences based on their preferences and past interactions. Pointillist allows you to engage customers at the best points in their journey, in real-time and through the most effective channels.

Omniconvert Reveal is a tool that helps eCommerce businesses increase their lifetime value through customer analytics and RFM segmentation. Reveal is a Customer Valu Optimization Platform that helps merchants understand their customers' behavior and improve Customer Lifetime Value. Complex data is easy-to-understand and visualize. The revealed insights will allow merchants to treat customers segments appropriately on every marketing channel. The main features of Reveal include automated RFM segmentation and buying habits, customer experience with pre-purchase NPS surveys and product performance with real time product reports. eCommerce analytics focuses on the most important KPIs automatically calculated.

The Glassbox digital analytics platform provides cutting-edge digital capabilities that allow you to create better user experiences to drive your business growth. It's more important than ever for businesses to ensure that their mobile apps and websites work well and provide great user experiences. They must also use the data generated by their business to analyze every user session and personalize customer journeys to drive engagement. Engineers need performance analytics in order to measure reliability. Product managers need to know how to increase engagement and conversion rates. Customer service representatives want to know the root cause of an issue so that they can resolve users' problems.

Transform media performance across all channels with the next-generation of identity-driven capabilities. TruAudience™, a suite that combines privacy-first identity resolution with data enrichment, audience targetting and advanced analytics, powers data-driven measurement and marketing. Transform your data strategies with a robust and end-to-end identity source. Reach and engage audiences across all marketing channels. Measure and improve your marketing investments continuously. TruAudience connects data, teams, and marketing platforms to a single identity graph for better results. Target audiences more accurately and personalize experiences on paid and owned media. Adjust media budget allocations, audience targets, creative placements, and publisher placements.

Connect your data, segment your audience, provide seamless experiences, and track your success easily. No-code integrations allow you to integrate data from finance, marketing, sales, support, and product into one customer profile. This will reveal the actions that are most important to your business. Segmentation is a powerful tool that allows you to target audiences using any combination of demographic, firmographic and behavioral data as well as transactional data. The right message to the right person at the right moment, the right time. Hyper-personalized omnichannel experiences that connect with your audience across the entire customer journey are a great way to connect with them. Intelligent automation that feels human. Data should make decisions easier, not more difficult. Your entire team can make data-driven decisions by using visual analytics and reports that provide insight, while custom dashboards keep you on track.

Platform for customer intelligence data that helps brands analyze user behavior across multiple channels. Analyze data quickly and accurately. AI and ML solutions can help you identify customer behavior patterns to make informed decisions. B2Metric integrates with a wide range of sources, including databases that you use most often. Optimize your retention strategy by predicting churn in customers and taking preventive action accordingly. To enable targeted marketing, categorize customers based on their characteristics, behaviors, and preferences. Optimize marketing strategies by leveraging data-driven insights. This will improve performance, target, personalization and budget. Optimizing touchpoints and tailoring your marketing efforts will help you provide unique customer experiences. AI-based marketing analytics to reduce user churn and increase growth. Advanced ML algorithms can identify customers at risk of churning and develop proactive retention strategy.

TheyDo allows designers, product teams, marketeers, and marketers to establish a workflow that helps them move from insight to implementation, to create customer-centric solution. No more messy whiteboards or duplicate efforts, and no more wasted resources. Standardization will be half the time, you'll save up to three large presentations per month, and your operational costs will drop by 40%. A vertical framework allows you to zoom in on the customer experience and connect your entire organization. A customer-centric process that connects opportunities to journeys, and solution delivery at scale in a way everyone understands. We encourage you create a standard set of your own templates for everyone in your company. Set up SSO (Single Sign-On) for your entire organization. Give permissions to each department and ensure that they are able to find their place in the customer journeys.

Webmaxy Analyzer is a user behavior analytical tool that provides an in-depth analysis of your website visitors. You get various functionalities, like session replays, heatmaps, form analysis, surveys & polls, funnel view, and user insights. By analyzing qualitative data, you can understand your customers better and improve your website conversion rate. With Webmaxy Analyzer, you can make data-driven decisions and refine your business strategies accordingly. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decision. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates. Top Features- Behavior Analytics Session Replay Heatmap Form Analyzer User Insight

Emotics, an emotion analytics platform, turns text data from employee and customer feedback into business solutions. Emotics converts emotion and themes into strengths and weaknesses, opportunities, threats, and opportunities, so you can have a strategic view of customer and employee experiences. Automatically generates benchmarks that give insight into how you compare with your competitors and which aspects of CX you need to improve. It provides a warning system that warns you about emotions that can cause actions. To determine which emotions are driving the perception of CX, measure the intensity of emotion expressed in customers using 8 emotion indexes and 24 emotion levels. It allows 360 degree customer view through connection to NPS, CSAT and social data, such as SurveyMonkey or Zendesk. Emotics is a more powerful and efficient way to analyze sentiment than NPS.

Scaled self-service analytics. Scuba makes it easy to access your data and start mining it for insights, regardless of whether you are a product manager, a head of a business unit or a chief experience officer. Interana allows you to interactively examine your data in real time to see not only what is happening in your company, but also why. Scuba is always available so you don't have to wait for your data. You have access to all of your data at all times, so you can answer any questions you may have. Scuba is designed for everyday business users. You don't need to know SQL or code.

DemandJump is the most popular Marketing Insights & Attribution Platform. It shows marketers what their target audience does, what their competitors do, and what actions they should follow to achieve better results. Customers can be empowered by knowing what content they should write, which keywords to use, which websites to target, and what videos to produce. DemandJump assembles disparate data to build networks of customer touchpoints around any topic. This allows customers to prioritize what actions to take next. Companies can also close the loop between marketing and sales by seeing which actions are driving revenue growth and pipeline growth.

Sutherland Anywhere, an integrated modular set of technology platforms, allows organizations to quickly deploy a feature-rich and secure work environment at home to any employee and to meet all client requirements and priorities. The Platform as a Service is a solution to remote working. It improves productivity, performance, security and support. It also allows for training, collaboration, and training. Our technology, our people, and our tools will ensure that your business thrives in an ever-changing world. Our teams can help you achieve high-performance results by providing flexible, resilient services that can be delivered dynamically from anywhere in this world. Sutherland Sentinel AI™, which is designed to work remotely, allows organizations to provide consistent customer experiences and adhere to client and company security policies without compromising employee privacy.

Manage journeys efficiently, save time and make better decisions based on data to drive customer loyalty. Convert workshops into journeys with a click of the button. Create and manage journeys by using our examples, or create your own. Our persona-integrated DEI feature searches for biases affecting your journeys. Based on customer and business requirements, make better decisions. Enhance your journeys by incorporating all of your research insights, metrics and recommendations. Watch your team collaborate in real-time, and provide feedback within the context your project. All your data and insights are accessible via a central hub with search functionality.

Adora is an advanced platform that provides real-time insights into user interactions, offering a complete visual representation of the product experience. It automatically maps live product screens, capturing user journeys, actions, and behaviors to help teams understand and optimize their interfaces. Key features include Automated Journey Maps, Session Replays, Visual Analytics, Living Product Docs, and a Wayback Machine, all designed to enhance product decision-making. Seamlessly integrating with tools like Notion and Confluence, Adora ensures that product documentation stays accurate and up to date. With SOC2 certification, it prioritizes security and privacy, making it a trusted solution for teams looking to refine and improve their user experience.

To find the top self-serve signups, use product usage data. Get a 360deg view on customers and how you interact with them. Engage customers at a-ha points to increase conversion. Your product-led GTM can be scaled with insights and action from one place. Concentrate your efforts on customers who have the greatest potential. To prioritize sign-ups most likely to convert, use customer and product data. Learn what your customers are doing with your product, and how they interact with you. Don't be left in the dark about your customers. Engage customers at important milestones to increase conversion. Receive real-time alerts whenever customers reach certain metrics or take important actions. Calixa helps you streamline your workflow. Calixa makes it easy to start a sequence, make an opportunity, and extend a trial. All from one place. Stop jumping from one tab to the next. Start in minutes and not months. Connect all your data to Calixa in a few clicks and we will take care of everything else.

Transform your uncoordinated interactions with customers, employees and third parties into exceptional journeys to drive in-year returns. No re-architecture required. OvationCXM connects internal and third-party silos to unlock a unified view on your customers' interactions, wherever they happen in your ecosystem. Share a common view between multiple organizations to ensure seamless customer journeys. Messenger is a multi-component digital platform that includes webchat, phone, SMS and more. It provides precise answers and delivers them directly to users. To deliver highly relevant, tailored and specific information to teams and users, train AI models to be tagged to specific knowledge. Smart Buttons and deep links on screen will help you meet your customers where they are.

All the tools you need for growth. DataFinder, a BytePlus DataRangers product, helps you create experiences that convert more users. Get to know your customers better. With industry-leading analytics, A/B Testing and messaging capabilities, you can make data-driven decisions. To improve your users' experience, discover how they interact with your offerings and encourage them to take action. You can identify and analyze users based on their behavior or actions and compare them with one another to determine key drivers for retention, conversion, and more. DataRangers' Multi Path Funnels allows you to visualize the steps users take to complete a task. This allows you to pinpoint areas where drop-offs are and can customize them to help with conversion. To find out what factors contribute to user retention and which ones ensure they return, break down product features.

In 2016, we started UserExperior with the mission of providing our customers with solutions that deliver the best user experience. Product teams, developers, and UI/UX teams around the world use UserExperior to optimize mobile apps' digital experience. Mobile experience analytics company UserExperior is based in Mumbai, India. It was founded in 2016 with the mission of providing digital businesses with solutions that deliver the best user experience. We are part of India's top startup accelerator NASSCOM 10K startups. We are proud to be customers of some of India's Fortune 100 companies and large unicorns.

One platform. Millions of data points. The path to purchase is now clearly visible. The world's most trusted conversion platform. Our real-time data connects brands, retailers, and shoppers to give you the information you need to make an informed decision. PriceSpider provides real-time visibility into the purchase path and gives you control. We offer actionable insights and practical suggestions to help you grow your brand and increase sales. PriceSpider's range of innovative conversion technology products covers all aspects of retail-purchase through targeted modules that fall under three categories: Conversion Intelligence, Brand Integrity, and Consumer Conversion. Each module focuses on a specific aspect or behavior of the retailer or consumer. The more modules you choose, you will have better insight into where and how your products are sold. This will lead to better marketing strategies and higher sales.

The most powerful, flexible and connected platform for experience & research. Forsta transcends data and methodological silos. All human experience is here. If it's valuable, it can be measured. You can use customizable surveys to get insight from any audience, whether it's small groups or large communities. You can access the data you need at any channel or touchpoint. Forsta is packed with the tools you need to get better data and deeper insights. So you can propel your business forward. If it's valuable, it's quantifiable. You can use customizable surveys or moderated online discussions to gain insight from any audience, from small groups to large communities. You can access the data you need at any channel or touchpoint. All your data can be consolidated onto one platform. You can see the stories behind statistics. Advanced analytics tools allow you to search, sort, and filter in any way that leads you to the answers.

Buyer Journey Mapping is a great way to optimize your sales and marketing channels. You must map and deliver the content necessary to move your customer from engagement to purchase. Create all the content necessary to complete the Buyer Journey. Publishing content that is relevant to the customer's needs is key. Monitor and measure the effectiveness of your marketing activities, from engagement to purchase. The Framework is a template map that describes the decision-making process that we all use when purchasing a product. This template can be used as a template to create your MAP. You can edit it and make changes to suit your needs. Work together with your team to create the content. The Brief status allows you to see when the item is ready for publication. You will need to know how your journeys are performing in order to manage them effectively.

To predict and analyze customer behavior, collect data points from every step of your customer journey. Get business-critical insights to drive action at the right place and time. From simple people counting to complex customer journey analytics and critical process optimization throughout your entire store chain, we can help. We've got you covered. You will get an unprecedented view of customer footfall patterns, basic visitor profiles and detailed occupancy reports. Also, you can see the most recent traffic trends analysis. A complete sales funnel view is available to accurately measure store performance, optimize staff schedules, improve store serviceability, among other things. Receive real-time alerts to combat never-ending queues and keep your stores safe with automated occupancy management. You can also test your layouts and measure how customers interact when they see different product displays. You can get a customized solution that suits your needs, such as a sales funnel view, staff scheduling optimization, queue management, and more.

Hive Marketing Cloud: Customer Intelligence & Engagement Platform Hive Marketing Cloud Hive, a privately-owned business, was founded in 2010. It specializes in the Retail, Insurance, and Travel industries. Hive helps brands engage audiences and convert them at scale. Hive uses a single platform to deploy highly personalized, sophisticated multi-channel advertising. This allows for all of their data to be accessed, allowing for better customer experiences. Hive allows you to uncover data insights, reveal customer lifetime values, create recency frequency value (RFM-based segmentation), orchestrate and automate customer journeys and measure engagement and results, reporting beyond clicks and opens.

Dreamdata is the B2B revenue attribution platform that empowers go-to-market teams to understand their impact and drive growth. By automating data collection and modeling, it provides a 360° view of the customer journey and enables data-driven decision-making. Key Features: - Automated Data Collection & Unified Model: Collects first-party data from your website and marketing/sales stack, building a complete picture of customer interactions. - Multi-Touch Attribution: Accurately attributes revenue to specific touchpoints, providing clear ROI on campaigns and channels. - Buying Signals & Lead Prioritization: Identifies high-intent accounts and prioritizes leads, maximizing sales efficiency. - Campaign Performance Analysis: Evaluates campaign effectiveness, enabling data-backed optimization decisions. - Custom Audiences & Data Activation: Creates targeted audiences based on customer journey insights for personalized campaigns across platforms. - Industry Benchmarking: Compares your performance against industry standards, highlighting areas for improvement and competitive advantage. - Intuitive Interface: User-friendly design ensures easy navigation and actionable insights.

Increase customer satisfaction and increase return on investment. Oracle Maxymiser is a tool that helps B2B and B2C marketers design optimized customer journeys on websites and mobile apps. It includes testing, personalization and recommendations, as well as insights. Find out what works and what converts. Oracle Maxymiser's visual editor allows for both technical and non-technical user collaboration. It seamlessly switches between code and visual editing. It doesn't matter if you are running A/B testing, or multipage funnel testing. To test the customer experience, pull audience data from any marketing platform. You can also combine it with Oracle Maxymiser session data to create a complete customer view. Segment traffic can be used to launch A/B and Multivariate testing. You can also segment traffic to see all variants in the sales funnel. With Oracle Infinity-powered Heatmaps, you can discover new testing opportunities and gain additional insight into the digital experience.

The BryterCX journey intelligence platform provides visibility into customer journey management solutions across channels. It also identifies friction points that can lead to negative customer experiences. BryterCX's Journey Intelligence™, a platform that uses AI and machine learning, provides users with powerful journey insights that reveal clear business opportunities. Patented, proprietary journey insight technology. Easy to use visualizations of metrics and alerts. You can easily monitor, measure, and manage every aspect of customer journeys across multiple channels.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

CVX 3 will transform your perception of customer experience. You'll see the power of real-time to improve customer engagement and increase top-line revenue. The ability to analyze customer journeys using the most advanced artificial intelligence allows for a dramatic increase in understanding of customer behavior. Advanced data engineering is used to generate customer journeys that score across all key performance indicators (KPIs), next-best actions and offers (NBAs/NBOs) in less time than a second. This is real real-time CX. Real-time CX can be applied in digital commerce, support centers and connected vehicles. Cerebri AI CVX 3 automates AI processes and reduces time to implement AI insights into production. Integrated low-code tools allow for flexibility in developing logic as business environments change.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

In the time it takes you to read this, you can find out where your customers are. Our cross-channel analytics solution allows you to quickly understand the journeys of your customers, both online and off. This gives you the insights you need to provide them with amazing real-time experiences. Collect data across all engagement channels. Then, using the Adobe Experience Platform, put this omnichannel data into action as it is standardized and integrated to create a complete customer experience. Streaming data collection provides up-to-the minute customer views and behavior. Data is collected when customers move from online, to in-store, to call centers, and more. You can get unlimited breakdowns for any data element in any channel, without having to write SQL statements. All IDs across multiple channels and devices can be consolidated into a single customer profile. This conversational AI assistant will streamline workflows and increase productivity.

Saufter is a customer engagement platform powered by AI that automates campaign management and behavioral email marketing. Saufter analyzes user behavior and journey stages to generate personalized campaign suggestions. These include emails, in-app messaging, and surveys. They are delivered weekly for quick approval. This automation streamlines and improves marketing efforts. It also ensures targeted communication. Saufter also offers multi-platform support that allows businesses to manage customer interaction across multiple channels using a single interface.

Intelligent Journey Orchestration, a data-driven marketing strategy, mirrors customer behavior across all channels to provide true one-to-1 personalization throughout the customer journey. Marketing used to drive the customer journey. We live and work in a digital world that puts customers at the center of everything. It's no longer enough for businesses to meet customer demand. Businesses must also find ways to anticipate customer needs and respond to them before they are expressed. Companies that place customers at the heart of all they do are likely to earn customer loyalty. Marketing departments are judged on their ability to acquire customers, upsell and cross-sell, as well as build customer loyalty and retention over a lifetime. Businesses have known for a long time that these activities are merely a scattershot, best guess marketing approach.

Smarter analytics can help you optimize your customer experience. You will be able to quickly attract, engage and convert customers into loyal customers. With behavior data views that range from individual sessions to multi-channel journeys, customers can be understood at multiple levels. Visualize the customer journey across channels and every touchpoint that could influence a purchase decision. Get recommendations on how to get customers back. Collect data at the page, session, and visitor levels. This will show you which fields customers have abandoned, how long it takes to complete a task, how many times they repeat an action, and much more. Target messaging based upon customers' online behavior to guide customers with personalized, engaging experiences. Understanding why a campaign fails or succeeds allows you to quickly optimize the experience to increase engagement and reduce the time spent on creating problems.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.