Sutherland Perform Description
Sutherland Perform analyzes customer interactions on multiple parameters. To monitor and track employee behavior, it examines employee compliance with customer engagement processes and employee compliance. This helps employees identify new opportunities to improve customer service. Perform uses customer voice, chat, email, chat, social interactions, and customer voice to provide actionable insight at the agent, team, manager and channel levels as well as company-wide. These insights allow employees to see how they can help customers better and what changes they can make in the future. Your business can thrive in a remote world thanks to our technology and people. Our teams can help you achieve high-performance results by providing flexible, resilient services that can be delivered dynamically from anywhere in this world.
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Integrations
No Integrations at this time
Company Details
Company:
Sutherland
Year Founded:
1986
Headquarters:
United States
Website:
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
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Product Details
Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Phone Support
Online
Sutherland Perform Features and Options
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