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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Your employees will enjoy world-class learning experiences through micro-learning, game-based and interactive e-learning. Our intuitive and engaging interface makes it easier for talent to learn and make testing, coaching and training more enjoyable. This will ensure that they return for more. Automate repetitive administrative tasks and reinvest productivity savings back into the company so you can concentrate on results. To track and analyze activity progress, you can gain detailed insight into your talent development programs to maximize your return on investment. Courseplay is the best way to upskill your employees, reduce attrition costs, make onboarding easy, improve workforce performance and boost technology adoption, engage the workforce with corporate values, and deliver customer success. Get Courseplay today!

Description

Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigBlueButton Yes 
Cisco Webex Yes 
Gmail Yes 
Google Analytics Yes 
Google Calendar Yes 
Ramco HCM Yes 
SAP SuccessFactors Yes 
Zoom Yes 

Integrations

BigBlueButton No 
Cisco Webex No 
Gmail No 
Google Analytics No 
Google Calendar No 
Ramco HCM No 
SAP SuccessFactors No 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Firstventure Corporation

Founded

2012

Country

India

Website

courseplay.co

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Product Features

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing Yes 
eCommerce No 
eLearning Companies Yes 

Mobile Learning

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management Yes 
Skills Tracking Yes 
Social Learning Yes 
Student Portal No 
Synchronous Learning Yes 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing Yes 
Virtual Classroom No 
eCommerce No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

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