Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Your employees will enjoy world-class learning experiences through micro-learning, game-based and interactive e-learning. Our intuitive and engaging interface makes it easier for talent to learn and make testing, coaching and training more enjoyable. This will ensure that they return for more. Automate repetitive administrative tasks and reinvest productivity savings back into the company so you can concentrate on results. To track and analyze activity progress, you can gain detailed insight into your talent development programs to maximize your return on investment. Courseplay is the best way to upskill your employees, reduce attrition costs, make onboarding easy, improve workforce performance and boost technology adoption, engage the workforce with corporate values, and deliver customer success. Get Courseplay today!
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
API Access
Has API
No
API Access
Has API
No
Integrations
BigBlueButton
Yes
Cisco Webex
Yes
Gmail
Yes
Google Analytics
Yes
Google Calendar
Yes
Ramco HCM
Yes
SAP SuccessFactors
Yes
Zoom
Yes
Integrations
BigBlueButton
No
Cisco Webex
No
Gmail
No
Google Analytics
No
Google Calendar
No
Ramco HCM
No
SAP SuccessFactors
No
Zoom
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Firstventure Corporation
Founded
2012
Country
India
Website
courseplay.co
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Product Features
Learning Management Systems (LMS)
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Corporate / Business
Yes
Customizable
No
Gamification
Yes
Learner Portal
Yes
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
Yes
Video Conferencing
Yes
eCommerce
No
eLearning Companies
Yes
Mobile Learning
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Certification Management
Yes
Content Management
Yes
Corporate / Business
Yes
Employee Training
Yes
Engagement Monitoring
Yes
Gamification
Yes
Media Management
Yes
Skills Tracking
Yes
Social Learning
Yes
Student Portal
No
Synchronous Learning
Yes
Testing / Assessments
Yes
Training Companies
Yes
Video Conferencing
Yes
Virtual Classroom
No
eCommerce
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No