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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Your employees will enjoy world-class learning experiences through micro-learning, game-based and interactive e-learning. Our intuitive and engaging interface makes it easier for talent to learn and make testing, coaching and training more enjoyable. This will ensure that they return for more. Automate repetitive administrative tasks and reinvest productivity savings back into the company so you can concentrate on results. To track and analyze activity progress, you can gain detailed insight into your talent development programs to maximize your return on investment. Courseplay is the best way to upskill your employees, reduce attrition costs, make onboarding easy, improve workforce performance and boost technology adoption, engage the workforce with corporate values, and deliver customer success. Get Courseplay today!

Description

Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigBlueButton
Cisco Webex
Gmail
Google Analytics
Google Calendar
Ramco HCM
SAP SuccessFactors
Zoom

Integrations

BigBlueButton
Cisco Webex
Gmail
Google Analytics
Google Calendar
Ramco HCM
SAP SuccessFactors
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Firstventure Corporation

Founded

2012

Country

India

Website

courseplay.co

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Product Features

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

Mobile Learning

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom
eCommerce

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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