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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.

Description

Transform company-wide performance evaluations, including comprehensive 360-degree reviews, into a seamless experience with our effective and user-friendly solution. Encourage your workforce to align with business goals through our intuitive collaborative goals management tool. Enhance your strategic decision-making by accessing valuable insights and tracking progress across various departments via our engaging reports, dashboards, and analytics. Foster a culture of exceptional productivity by acknowledging employees publicly, as a recognition wall can motivate them to reach remarkable achievements. Performance assessments are crucial for any organization, serving as a vital mechanism for delivering feedback to employers and allowing employees to gauge their effectiveness in fulfilling their roles. With WorkforceGrowth, you can effortlessly manage performance reviews, gaining a deeper understanding of your team while identifying their professional development needs. This holistic approach not only supports individual growth but also drives the overall success of the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Workspace No 

Integrations

Google Workspace Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$3.00/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Vendor Details

Company Name

WorkforceGrowth

Founded

2009

Country

United States

Website

www.workforcegrowth.com

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Product Features

Performance Management

360 Degree Feedback Yes 
Compensation Management No 
Custom Rating Scales Yes 
Customizable Templates Yes 
Individual Development Plans No 
On-going Performance Tracking Yes 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals Yes 
Skills Assessments Yes 
Weighted Performance Measures No 

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