Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
Description
Transform company-wide performance evaluations, including comprehensive 360-degree reviews, into a seamless experience with our effective and user-friendly solution. Encourage your workforce to align with business goals through our intuitive collaborative goals management tool. Enhance your strategic decision-making by accessing valuable insights and tracking progress across various departments via our engaging reports, dashboards, and analytics. Foster a culture of exceptional productivity by acknowledging employees publicly, as a recognition wall can motivate them to reach remarkable achievements. Performance assessments are crucial for any organization, serving as a vital mechanism for delivering feedback to employers and allowing employees to gauge their effectiveness in fulfilling their roles. With WorkforceGrowth, you can effortlessly manage performance reviews, gaining a deeper understanding of your team while identifying their professional development needs. This holistic approach not only supports individual growth but also drives the overall success of the organization.
API Access
Has API
API Access
Has API
Integrations
Google Workspace
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$3.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Vendor Details
Company Name
WorkforceGrowth
Founded
2009
Country
United States
Website
www.workforcegrowth.com
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Product Features
Performance Management
360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures