Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
Description
Transform company-wide performance evaluations, including comprehensive 360-degree reviews, into a seamless experience with our effective and user-friendly solution. Encourage your workforce to align with business goals through our intuitive collaborative goals management tool. Enhance your strategic decision-making by accessing valuable insights and tracking progress across various departments via our engaging reports, dashboards, and analytics. Foster a culture of exceptional productivity by acknowledging employees publicly, as a recognition wall can motivate them to reach remarkable achievements. Performance assessments are crucial for any organization, serving as a vital mechanism for delivering feedback to employers and allowing employees to gauge their effectiveness in fulfilling their roles. With WorkforceGrowth, you can effortlessly manage performance reviews, gaining a deeper understanding of your team while identifying their professional development needs. This holistic approach not only supports individual growth but also drives the overall success of the organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$3.00/month/user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Vendor Details
Company Name
WorkforceGrowth
Founded
2009
Country
United States
Website
www.workforcegrowth.com
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Product Features
Performance Management
360 Degree Feedback
Yes
Compensation Management
No
Custom Rating Scales
Yes
Customizable Templates
Yes
Individual Development Plans
No
On-going Performance Tracking
Yes
Peer Appraisals
No
Review Cycle Tracking
No
Self Service Portal
No
Self-Appraisals
Yes
Skills Assessments
Yes
Weighted Performance Measures
No