Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.

Description

Capture and disseminate cultural content, foster employee engagement, and acknowledge and empower your brand advocates. In order to succeed in the fast-paced environment of today, companies must cultivate agile and resilient cultures that can adapt to ongoing changes. Visibly offers a comprehensive suite of tools and expert-driven services focused on your ongoing cultural transformation, facilitating agile people programs that motivate and engage every member of the organization to navigate cultural and strategic shifts effectively, ultimately enhancing business performance. Gather valuable insights from employees, customers, and job candidates through metrics like EX and NPS. Visibly transcends the typical survey or chat tool; our platform enables People teams to implement, evaluate, and refine engagement strategies in real time, effectively utilizing the outcomes for brand advocacy and substantial business growth. By prioritizing continuous feedback and adaptation, organizations can build stronger connections and drive success in an ever-evolving landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dropbox
Google Drive
Jira
Jira Work Management
Microsoft 365
Slack

Integrations

Dropbox
Google Drive
Jira
Jira Work Management
Microsoft 365
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$6
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Vendor Details

Company Name

Visibly

Founded

2015

Country

United Kingdom

Website

visibly.io

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Product Features

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

Touchpoint Dashboard Reviews

Touchpoint Dashboard

Strativity Group