Alternatives to Squelch

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area. Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app. Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more. Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Our white label, event-based loyalty solution makes it easy to launch or upgrade your digital loyalty program. You can configure the rules for your loyalty program in our reactor engine so that you can instantly react to customer behaviour and get any type of result. Your customers will receive their rewards right to their phones with our white label loyalty mobile app. Have an app or website already? Our SDK solution will allow you to integrate loyalty in your existing system. Customers can redeem rewards codes right from the app. Push notifications allow you to reach your customers directly from the app. Multi-step achievements and challenges can be created to increase engagement. The app can be customized with content such as a menu or table booking. The loyalty app can be completely customized to fit your brand. Our modular API-first technology allows us to provide a complete loyalty solution, or just a powerful engine for loyalty. Get in touch with us today!

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

One platform to collect, manage, and analyze feedback. Key Survey's professional survey software gives you the power and flexibility to centralize feedback collection and data across your entire organization. The user experience is seamless and controlled, which ensures that data is accurate, integrated, and can be used in an efficient way. Online survey tool for the entire enterprise. Closed-loop automation. Integrates seamlessly into existing systems. Key Survey is the industry's most powerful survey tool. It has years of experience in delivering high-powered customer satisfaction services. Advanced survey options allow you to create the best survey experience for your customers. This encourages participation and generates meaningful results for managers to analyse and take action on.

Easily and quickly design and manage any customer journey. The most widely used Customer OS provides everything you need to help your customers succeed. You can choose your customer journey or create your own. You can use our best practices templates to help you create your journey or initiative. Why not start from scratch? Securely connect all customer data to create a single view of your customer. Easy to manage and maintain. All your data is in one place. It's easier than ever to design, manage, and measure your best customer engagements. Automate workflows throughout your entire company. Hyper-personalized communications for each individual user can boost your digital engagement. Flexible and adaptable. It has everything you need to get started, tune, and grow.

The speed of productivity increases when advanced AI chatbots are paired with live agents. You can put smarter chatbots to work for your company. It can be difficult to discern the reality from the hype surrounding AI chatbots. Demos of conversational bots are plentiful, but replicating them for your business requires a lot of data scientists and scripted answers. No. Our web chatbots were built for conversation from the beginning. Genesys DX uses patented Natural Language Understanding to allow customers to have real conversations wherever and whenever they want. Our online AI chat gives you full visibility into how technology analyzes input to reach resolutions so you can tweak and optimize. Customers are often disappointed by the inconsistent and poorly managed digital channels. Genesys DX provides consistent AI-powered experiences through automated chat, email and social media.

We are the world's strongest visual insights engine. We help you transform data into insight and insights into stories that drive action. Confirmit was developed by insight professionals in Voice of the Customer and Voice of the Employee. It is a self-service technology that allows you to unlock powerful insights and create compelling stories that will drive action. Our visual insights engine is always on and designed to assist savvy insight professionals. You can quickly uncover deeper insights, inspire action and dominate your market. Our end-to-end solution streamlines your CX program. It centralizes data and transforms insights into visual stories that drive action. Our services are flexible and comprehensive, just like our technology. Break down barriers, provide mind-blowing insight, and drive action that turbocharges business! We are your partner, a part of your team, and will help you to use our solutions.

Customer satisfaction is more than the products you sell. It's the service you provide before, during, and after a purchase. Today's consumers are not willing to tolerate poor service. RevealCX allows you to create a quick, efficient customer experience by measuring the most important things for your customers and identifying actionable information that can improve their experience. It starts with a well-designed, easily deployable form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. RevealCX is based on best-practices forms and aggregates data. It creates workflows to support results-oriented coaching and provides robust reporting that gives accurate information about performance.

Your call center will be obsolete. With all-in-one cloud messaging, transform your enterprise into a conversational powerhouse. Customer care that is always available. Your customers have a 24/7 portal to your business. Secure Transactional Messaging: Provide rich, dynamic experiences that respect data privacy and help users resolve issues. Full-Stack Platform - Leverage automation and conversational analytics to empower agents, self-service, and agent escalations. AI Deployment Mastery - "Conversationalize your brand" and increase customer satisfaction through elite UX. No more AI pilots going nowhere, no more science projects. Customers of Pypestream achieve amazing ROI. It's innovation with a proven business effect. Coronavirus has left you short of staff. It's time for Pypestream's COVID-19 customer service starter packs to go to work.

Companies know that optimizing customer experience is crucial to their brand's success and customer loyalty. The art of monitoring customer experience has become more complex. Companies need a sophisticated platform that can manage large amounts of customer and survey data, as well as the technical integration, people, and processes that make it all happen. The eTouchPoint platform is used by our clients to provide powerful insights that improve customer experience. eTouchPoint provides CX professionals with a comprehensive platform to connect with customers, engage employees, and manage the complex CX ecosystem. It combines dashboard and employee-specific reporting with text analytics and closed loop alerting with the industry's most powerful data collection platform. Unlimited support for multichannel survey initiatives including call center, field service, retail, employee, and online channels.

ManageEngine SupportCenter Plus allows enterprises to provide world-class customer service. SupportCenter Plus is a web-based customer service software that allows organizations to manage customer tickets, store and organize contact information, and provide exceptional customer service. SupportCenter Plus offers multi-channel support, self service portal, multilingual support and third-party integration capabilities. It is one of the most feature-rich customer support platforms available.

Maintain strong customer relationships. Customer retention is increased. Lower customer acquisition costs. How can Kilterly help build long-lasting customer relationships. Our data-driven analytics engine will tell you who is active, indifferent, and ready to churn. It also includes a unique method to measure customer sentiment based upon responses. What is the likelihood of your customer recommending your product or business to others? We provide the tools you need to measure NPS consistently and unobtrusively. Kilterly's automated communication allows you to create campaigns and task work-offs which take customer onboarding and care to a whole new level. Our platform allows you to pick and choose which customer segments you want to reach when most needed. Multiple segmentation criteria are available. You can structure your team's workflow.

Clarivate Customer Experience Services (CX), formerly CustomersFirst Now was founded on the principle of all businesses putting customers at the heart of their business to ensure success both financially and operationally. We help companies put customers first, and do this with urgency. Every customer interaction is an opportunity for a customer to be delighted or disappointed. Knowing what is working and what is not is crucial to your success. Our program is applicable to both B2B and B2C businesses. It results in higher revenue, better retention rates, and improved margins. Our data-driven approach will help you identify the top drivers of churn as well as customer pain points. Then, we will help you develop actionable opportunities to drive financial and CX results. CFN Insight is a leader in customer journey mapping software. We offer the most advanced visualizations and reporting, action scorecards dashboards, insights, and reporting.

Umanest simplifies property management, allowing for faster organic growth. You can turn happy tenants and landlords into brand advocates so you can concentrate on growth. You know the work involved in managing a single tenant. You put in a lot of effort to provide a high-quality residential property management service. Sometimes things don't go as planned and you don’t know what the problem is. It is up to you to guess if your clients are happy or mad. Our customer satisfaction management system gives you the assurance and confidence that client issues will be discovered quickly - as they occur - which allows your team to dig in with a solution, have a conversation and resolve their concerns. Your property management service will run more smoothly, and hidden issues are brought out into the open so that they can be resolved.

Your clients' experience with you, especially during "moments in truth", is what fuels their love for you. Active listening at every stage of the customer journey opens the door to a deeper understanding of your customers and a remarkable ability to respond. Measurement of customer experience is a key pillar for implementing successful business strategies. It is well-known that a loyal customer is a customer who is satisfied. We assist organizations in all phases of project implementation, including design and interpretation of results. Design of the customer survey methodology and customer voice program. Continuous data collection from the target audience. Designing dashboards and reports to support action at all levels. Implementation of a feedback loop strategy/post survey follow-up with clients (strategy development, manager training, etc.).

Ask Inline automates the difficult parts of gathering feedback: segmenting customers, building surveys and finding insights. We deliver actionable insights so you don't feel bad about the data that you are ignoring. All customers automatically provide feedback, allowing you keep track of customer sentiment over time. Email-based surveys can be used for transactional follow up after customer service calls, purchases, or deliveries. You can better serve your customers by monitoring the heartbeats of your service operations. These surveys are both classic and embeddable. You can perform NPS®, CSAT, or custom surveys from anywhere. Ask Inline can help you, whether it's on the last screen in an e-commerce checkout or at a kiosk at your next conference. It takes just minutes to complete your first survey. You can either install in seconds or upload a list. Intelligent sampling and filtering ensure that users don't get over-surveyed.

Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.

Allswers transforms opinions into business insights. Allswers is an experience-management platform. Real-world data is used to inform decisions. You can create surveys that add value to your company by increasing customer loyalty and measuring quality. We can help you create surveys that give you unique insight into the experiences of your most important customers. Solutions that measure your company's value processes. Automate customer interactions and gain insight into their behavior. Analyze the attributes, benefits, and values consumers associate with your brand. Boost productivity and employee engagement by managing your employees. To ensure that you meet all standards, monitor quality indicators. Management of experience helps you identify growth opportunities. Automate tasks and create automated workflows and integrations to gain valuable insights.

Survey application that allows users to seamlessly collect data from their smartphones and tablets without the need for an internet connection. We have the experience and industry knowledge to create software of any complexity. You will be able to use our team as an extended team. We work from your location. You have complete control over the team, priorities, and project development. We deliver your project on time and within budget, with a well-defined scope. If you have clear requirements, a fixed price model is best. This model is ideal for projects that are rapidly changing. This type of model allows us to fully manage work processes and delivery. We agree on the specific scope of work (at most two sprints) and not the entire project.

We provide actionable insights directly from our clients’ most important stakeholders, their employees and customers, which enable our clients to continuously improve their strategy and business operations. Our many years of experience working in leadership roles for companies similar to our clients make us extremely practical. We are able to understand the needs of our clients and find creative solutions. Our Client Executives are our single point of contact. This allows us to get to know your business and makes it easy to work with. We don't use a cookie-cutter approach. Each project is tailored to the needs of our clients. Instead of producing reports that are just statistical summaries and then sitting on a shelf, our focus is on operational insights while still providing strategic value. Popular examples include our service recovery alerts, customer-identified fields reports, and employee recognition alarms.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

To build trust, increase website traffic, and boost sales, collect, manage, and showcase your Google reviews. To build a successful review strategy for your business, the only tool you need is Google. Collecting reviews used be difficult. It's now super easy. All your reviews in one spot. Amazing analytics. You can showcase your reviews with custom tools. Everywhere. Other review platforms only allow for reviews at the company level. Preferrd was built for professionals. We know that relationships are key to your business' success. Our reviews are collected at the consultant level.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.

They can also solve specific problems that are related to the IT products or services they work for. These products could include software, computers, smartphones, and other technologies. You can also resolve technical issues via phone, email, and chat. An IT support technician has to be prepared to receive customer complaints/inquiries. IT support providers are employed by companies to solve IT-related problems and perform IT maintenance. IT support is essential for both small and large businesses. IT support specialists can find work at home or abroad, depending on their skills and education qualifications. There are many job openings all year with good pay packages. This is a great time for IT Support Specialists.

This is the fastest and most efficient way to get actionable feedback from customers and employees. Start in minutes. We have helped thousands of companies improve their customer experience and employee engagement. You can instantly gather feedback from your customers using a tablet or dedicated terminal. Even offline. You can collect data wherever you want, whether you are gathering customer feedback, collecting leads at an expo stand or conducting on-street market research. To find out what your customers and employees think, send out customized emails. Track any experience metric, including NPS and eNPS as well as CSAT and customer effort scores. SurveyKiosk is a fully managed, scalable feedback solution that captures real-time feedback from customers and employees at all touchpoints. Find out why your employees and customers are happy.

Helprace helps you create strong teams and happy customers. Helprace is a simple customer support software that provides integrated tools to provide top-notch customer service. These include ticketing, email management, customer community and feedback.

Get to know your customers. With customizable NPS, CSAT, and CES surveys, you can keep an eye on customer satisfaction. SurveyTown allows you to understand your customer experience by using customizable Net Promoter Scores (NPS), Customer Satisfaction Scores (CSAT), and Customer Effort Scores (CES) surveys. Listen to and fix negative experiences. Encourage customers to share positive experiences on social media. You can monitor your performance over time to make great business decisions. You can create custom surveys, including NPS, CES and CSAT. You can add different question types to your survey. Define different success pages. Personalize the design of your survey. Notify people in your company when you receive responses. Upload your contacts to send surveys via email to contacts. Share survey links on your website and social media.

What is the app for? Hey,Listen! Companies can easily get feedback and ideas from clients. Clients can comment on and like ideas so that the company can know which ideas are most popular with its users. Why would you need it? It is essential if your company needs to quickly collect feedback from customers/users or discover which features/ideas are most popular among clients in order to implement them first. Who is it for? Software developers, small businesses, and marketers/product managers. What makes it stand out among the crowd? It's very easy to set it up. Sign up, create a board and send the link out to your clients. We only care about getting feedback from our clients. What's next? If the project is successful, we will listen to our clients and find out what their next steps are. But for now, we have the roadmap view, idea searching, and ideas grouping.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

TalkToTheManager allows business owners anonymous comments by customers via text message. They can respond to customer service, product and facility issues before a negative experience becomes a negative review. We provide a dedicated number that you can display at your business when you sign up for our service. Sign up for our service to instantly receive a dedicated number to display at the business. Managers on duty are notified by text or email. Managers do not have access to the customer's number. Managers can text the customer immediately, even if they are not on-site. This allows them to resolve issues and praise customers for their great experience. Customers leave satisfied and, in many cases, they write positive reviews online. Customers tell their friends about your brand and return to it, increasing revenue and loyalty. Customers can text their TalkToTheManager number to any cell phone.

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands

GuestJoy allows you to elevate your experience in any way you like. All the touchpoints can be created without any complicated software. Upgrades to rooms can increase revenue. Each guest can personalize their stay. Send beautiful emails with personalized content. Each guest is unique and you should treat them as such. Communicate in their language and ask them for their preferences. Let them customize their stay. GuestJoy makes it easy to automate every aspect of your guest journey, even if you have fewer people. To make the product as user-friendly as possible, we place a lot of emphasis on user experience. Technology can be difficult at times. We are always available to assist you. We will see results as soon as you begin using GuestJoy.

Customer surveys that are highly targeted can help you connect with customers and improve your business. Surveys allow you to better understand your customers and provide you with the feedback that you need to improve. Surveys can help you understand how satisfied employees are with your company and guide you in improving customer service. You need to know what your customers want before you invest in development. This is possible by conducting marketing research using surveys. To plan seamless events that are successful and improve over time, get feedback from attendees.

SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.

Become a love brand. Personalize your Customer Relationships. All-in-one platform that offers expert support and helps you engage customers. It also simplifies the work of your Customer Services and Marketing departments. Omnichannel solution for customer interaction management. The future belongs to love brand, both those that already exist and those that will. We help them personalize their customer relationships and give them a unique touch to make them stand apart. Each customer is a puzzle that your teams must solve. In a flash, you can piece together their profile!

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

Screeb is a tool that helps you identify and trigger events and identifiers. It also helps you understand who is using your app: Power Users and people slipping away. You don't need to be overwhelmed by dashboards and metrics. Get a clear understanding of your users and what they want. Our Product-Led User Research helps you identify key improvement areas and take action sooner. You can either deploy Screeb natively to your web and mobile apps, or connect to Segment in order to use your existing tag plan. To help you act faster, share your insights and learnings with your customer success, daily product, or marketing tools.

Keep customers coming back by listening to what they love about you and what they would like to see in the future. To uncover additional opportunities along the customer journey, look for them and make sure you are meeting all their needs. To replicate your success, use the insights and lessons from customer surveys to impress and attract others. IntouchSurvey™, a multi-location business tool, allows you to see how your brand is performing across the entire organization. Advanced predictive analytics can help you pinpoint which CX initiatives have the greatest impact on your KPIs. You can create endless custom workflows to improve reporting, increase operational efficiency, and drive high-value proactive actions.