ManageEngine SupportCenter Plus Description
ManageEngine SupportCenter Plus allows enterprises to provide world-class customer service. SupportCenter Plus is a web-based customer service software that allows organizations to manage customer tickets, store and organize contact information, and provide exceptional customer service. SupportCenter Plus offers multi-channel support, self service portal, multilingual support and third-party integration capabilities. It is one of the most feature-rich customer support platforms available.
Pricing
Pricing Starts At:
$2500.00/one-time/user
Free Trial:
Yes
Integrations
Company Details
Company:
ManageEngine
Year Founded:
1996
Headquarters:
United States
Website:
www.manageengine.com
Media
Recommended Products
- Includes 100+ Premium Features
- Unlimited Calling, Faxing, SMS, Conferencing.
- Unlimited Calling, Faxing, SMS, Conferencing.
Product Details
Platforms
SaaS
Type of Training
Live Online
Webinars
In Person
Customer Support
Phone Support
ManageEngine SupportCenter Plus Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal