Sonetel Reviews

Summary: It was excellent experience using Sonetel service. Everything is fine. I am able to receive international incoming calls.

Positive: The call service agent response was excellent. The service is easy to use. I am able to receive incoming international calls.

Negative: Nothing, everything is perfect, prices are reasonable.

Summary: i would really recommend this service to friends and family and also to anybody who has a small business.

Positive: I was connected very quickly and all my messages were responded in a very fast way, i think the service is excellent.

Negative: I do not see any cons right now because everything was fine.

Summary: Sonetel has been easy to use and very helpful. We have been using it for our UK office the last few years flawlessly and have just purchased a number for our Hungarian team.

Positive: Sontetel has helped us to keep a permanent company number easy for us. Whether our sales reps move from one area code to another or we choose to send the callers to another rep, it is all done with just a few clicks. It is hard to believe that for just a few dollars a month you can have a local number in any area.

Negative: The website could have a bit more explanation on what each page function is for.

Summary: Vikas was courteous, professional and persistent in fixing the problem.

Positive: We would like to thank the Sonetel team - in particular Vikas - for helping us resolve a configuration issue.

Negative: I would be a benefit if the mobile app could notify you when there is a voicemail.

Summary: I am satisfied with the assistance I received from the Sonetel representative. The representative clearly answered all my questions.

Positive: It is easy to get in touch with Sonetel support whenever encountering any issue with their website or App.
I am looking forward to using their App.

Negative: I can't think of any at the moment. I am enjoying the Sonetel call forwarding service that I subscribed to.

Summary: Voice quality is great, never had a dropped call, works with hardware VoIP phones, but UX for managing users/numbers/features/billing could be improved.

Positive: Nice VoIP service with friendly prices and great support. Virtual phone numbers are available in the majority of countries.

Negative: Web UI could be more intuitive (only used for admin tasks).

Summary: Great solution for companies that need to use additional phone numbers.

Positive: Great service and easy to set-up.

Negative: So far we don't have any cons as everything is as described.

Summary: Thank you.

Positive: For the most part, follow your nose and you're done. A verification issue arose, but Rounak was as helpful as anyone could possible be. Thank you.

Negative: No issues yet. Does what it's meant to do. Can't complain.

Summary: I was recommended getting a virtual number for professional purposes and was recommended Sonetel, so I got to them and since I started using it it's has exceeded my expectations. It's quite easy to create an account, get the number, activate all the services and all the procedures. But what I appreciate the most is the effective customer support they have, which is kind, knowledgeable and fast. In addition to this, I highlight their transparency in every transaction I make because they immediately send a receipt and an invoice to my email. I started using my number and works perfect. I can't be more satisfied.

Positive: Easy to use since the very beginning, a great customer service, professional and technical assistance, versatile and honesty (they send an invoice for any payment you make).

Negative: I haven't found any inconvenience so far, even being a new user.

Summary: Everything was good.

Positive: The communication was easy and clear. I had a good experience. The team solved the problem at reasonable time.

Negative: I have no complains. Everything was good. I had a good experience.

Summary: Nothing overall cons, no need to worry using the service.

Positive: Good service by the firm and team, recently got best support from team. Mobile number is very fine working...

Negative: None.

Summary: I recommend Sonetel. It has a lot of potential and the calls are good, perfect for companies that need telephone service

Positive: I have a problem with my account and I seek for help in the customer service team in the chat and they provided me with help right away.

Negative: The design of the page and app can be a little confusing.

Summary: A positive onboarding experience that I highly recommend. Intuitive and simple digital experience and fast activation.

Positive: The online process is simple and intuitive. The account and virtual number were set up in no time and ready to use within 48 hours.

Negative: Pricing should convert to local currency at the start of the process.

Summary: Overall, it's a positive experience using the application. Looking forward to new features and advancements!

Positive: What I like about Sonetel is that its plans are affordable and they provide quality services.

The interactions that I've had with their customer services - I find that they turn around quickly and their communication is quite generous and friendly.

Their web interface is clean and easy to navigate.

Web-app is nicely designed for both iOS and Android, it's easy to use and call connectivity is seamless.

Negative: None.

Summary: A great lightweight platform for making international calls.

Positive: Super easy to use interface. Very slow start up costs (the lowest I've seen of all virtual number platforms). Good customer service.

Negative: There isn't a completely pay-as-you go plan. We were looking for a platform that we could just pay for calls and not have a monthly fee.