Sonetel Reviews

Summary: Very happy with the value for money. Friendly and effective customer service. Great functionality.

Positive: Very simple and effective process to set up and use.
Very low upfront costs.
Excellent customer service.

Negative: They are still in the process of improving their platform to view/control transactions and view invoices.

Summary: Today is my first day and still yet to receive any call.

Will share you my experience once I get to use the service.

Positive: 1) The process of verifying each client like me is outstanding.
2) Verifying address and individual using the utility bill and ID proof is done with in 4 hrs.

Negative: Debit cards are not getting accepted for payment.

Summary: I was struggling between switching the sim every time I was to receive a call from my work (from outside the country). Having Sonetel for such effective prices is really helpful.

Positive: Having an alternate number for such effective prices makes it easy for contacting my team out of country.

Negative: None. But one nice upgrade on retaining the number for longer period could be helpful. As, at times, the number isn't used for a month while using applications like Teams.

Summary: Recommended. I don't think there's any other provider at this price point.

Positive: Really loved the customer support. UI is pretty simple and the solution is very cost-effective.

Negative: Should allow to register on WhatsApp with the Virtual Number, Can be deal-breaker for some people.

Summary: Good experience with this company. Except for my personal mess-up starting the service. My bad, not theirs.

Positive: Inexpensive, good quality. Tech service is very responsive and helpful. The service is very easy to set up and administer. My users love it.

Negative: Site is not the easiest to navigate. There are some features I would like to have, but they either do not offer them or I cannot find them.

Summary: A great solution if you need a direct virtual number/line. The price is really cheap and the overall product is awesome and easy to use.

Positive: The Sonetel system is very easy to use. Great UX/UI, intuitive system and the customer service great! Thanks.

Negative: I currently see no cons for this app. I guess there is always room for improvement but so far so good.

Summary: another thing, i still dont know why they suspended my account. i was able to recover it

Positive: easy to communicate, you can call anyone in all over the world, i usually call from argentina to united states

Negative: my account usually logs out after a few weeks and i dont receive calls, there is no way to know if my account is active in my cell or not.

Summary: Product offered are ok, can be made good with the addition of features and convenience of usability on different platforms.

Positive: Customer Service.
Flexibility of choosing the numbers.
Information on the website.
Able to choose different payment option.

Negative: Difficulty in using the app, integration of services to third party software.

Summary: 1. Easy to Handle For Calling
2. Need to change the Payment Methods for India Country's
3. I like Very much of Product
4. Need to change the UI and Admin Restrictions

Positive: 1. Numbers cost is very low compared with the other providers
2.Easily understanding Application
3.Available Mobile Application Also

Negative: 1. Responses from support team
2. Payment Methods
3. Calls Report

Summary: Great experience working with the customer service team but the website itself could use some improvement

Positive: - Quick customer service response

Negative: - Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

Summary: Generally speaking, it's a good app to use. It's clear and easy to use. And it's very helpful. I would recommend this app to my friends.

Positive: It's easy to use. It has offer many options. And the price is good. It's very helpful for small business company.

Negative: I confront the issue to refill my account. And then I have to send e-mail and ask for help.

Summary: Pleasing. I'm totally overjoyed with my decision and highly recommend this product to anyone needing virtual communication

Positive: I was sceptical in the beginning but my customer service representative was extremely helpful before and after the financial transaction. I would most definitely recommend this service to my friends and family

Negative: You must be a little online savvy. Like most products it takes a little installation knowledge

Summary: Once you are signed up and registered, the post sale service is excellent.
Overall service and concept is excellent. i especially like the fact that SMS messages can be sent you via e-mail, so at least you get them.

Positive: Service post sale is very good, once you are registered. The requirements with sending copied of documents is a little cumbersome, but once done, the service is excellent.

Negative: Web site is a little slow and difficult, and not too clear, and this makes it difficult to comply with all requirements for registration. In addition there is no availability to contact anyone by telephone in oder to determine how to finish registration, only be e-mail. Suggest a tel number one could call to get assistance

Summary: Sonetel is a good choice for small businesses and individuals looking for an affordable, easy-to-use solution for international communication. However, larger businesses or those needing advanced features or flawless support may find other providers more suitable.

Positive: Affordable International Calling:

Sonetel offers competitive rates for international calls, making it a cost-effective solution for businesses and individuals who need to connect across borders.

Virtual Phone Numbers:

Users can get virtual phone numbers from different countries, which is useful for businesses expanding internationally, as it allows them to have a local presence in multiple regions without needing physical offices.

Cloud-Based System:

As a cloud-based service, Sonetel doesn’t require users to manage physical infrastructure. This makes it scalable and flexible, as users can access the service from anywhere with an internet connection.
Call Forwarding & Voicemail:

Sonetel provides features like call forwarding and voicemail, allowing businesses to maintain better communication management, even when employees are working remotely or in different time zones.

Negative: Call Quality Variability:

While Sonetel generally provides good call quality, some users report occasional issues with call clarity or dropped calls, especially with international connections.
Limited Advanced Features:

Sonetel not have as many advanced features as some larger or more specialized communication platforms, such as full-fledged virtual PBX systems or CRM integrations, which may be a limitation for more complex business needs.

Summary: I was bit discouraged initially as found website difficult to navigate. However the service center staff is awesome and they quickly resolved the issues.

Positive: 1. Customer support staff displays high empathy and resolves the issues quickly.
2. Transparency of Terms of usage

Negative: 1. It may take a while for one to figure out how to navigate through the website and set up the account.