Sonetel Reviews

Summary: Very satisfied. I experienced prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Positive: Prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Negative: None to date, and I do not anticipate any problems as my needs are quite simple.

Summary: So far it seems like a great service for the price! 4 stars instead of 5 only because it's still pretty new to me.

Positive: I'm using the Standard plan; everything is working fine and as outlined so far. I wasn't 100% clear at first about how the pre-paid account balance worked, but support has been prompt and thorough in clearing that up.

Negative: So far, I haven't encountered any cons worth mentioning.

Summary: Overall it’s been fantastic, the GUI is super easy to use and the support team have been very responsive/eager to assist when needed. Also the degree of automation means getting what you need ASAP is achievable as you’re not waiting on people to manually process your requests.

Positive: We really liked how easy setup was, including that we got two free numbers to get us started straight away without having to wait for funds to clear etc.

Negative: The only downside we’ve experienced has been that if paying by credit card you need to have a cellphone registered to the card to authorise the transaction, and as a business paying with a company credit card this isn’t something we were Ybor to set up so had to setup and use a PayPal account and pay using that.

Summary: Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Positive: Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Negative: Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Summary: Good product. It works for what we need to do some Australian online banking and product accounts stuff.

Positive: Australian virtual mobile number that can receive SMS from any Australian mobile service that requires 2MFA.

Negative: Will not display Australian mobile number on receivers phone.

Summary: So far i hope i'll be getting a good return, the fact that i will be at reach from my home country when i'm afar satisfies my expectations.

Positive: The fact that locals clients, friends and family can reach you with a simple telephone call is the purpose of the service.

Negative: At the beginning it was hard to understand the workings, but as you go along and use the product more and more, it gets easier.

Summary: Prompt and clear answer, as said nothing to report the service has been very good, thank you to the staff.

Positive: I needed some technical help so I got in touch with Customer Care and the answer came very soon.
Thank you to the staff.

Negative: Nothing to report the, service has been very good.

Summary: Very good, punctual, and precise.

Positive: How promptly the response came.
How clearly the situation was explained that I needed to remedy.

Negative: The instructions but the explanation along with email clarified it.

Summary: With good support able to use this services for our incoming calls from our clients. Pricing is pretty good.

Positive: Very Good Support, easily port Sonetel number on our number for call forwarding. Services are great and also Voicemails.

Negative: Need to improve on website for payment processes and better documentation on APIS.

Summary: As above all good so far no issues.

Positive: Easy to use, regular support from customer care.

Negative: No browser or PC app.

Summary: Well done with the advancements of the application. We used it 4 years ago and made the mistake of buying a static PBX system, we will stick with the system.

Positive: Easy to use.
Clear calls, no issues and no dropouts.
Value for money.
Mobile use and seamless as to integration.

Negative: Verification can take some time.
Explanation as to use may be helpful.

Summary: It is a good service, reasonably priced. The individual service engineer with whom i finally made contact and who was finally able to assist me, was excellent. But your overall service leaves a great deal to be desired. You came very close to losing me as a customer, which would have been a shame, because i am generally happy with having this calling option. It is a big asset for me.

Positive: Having a phone number in the states from which i can initiate and receive calls is a major plus for me. The calls are usually clear, good quality. and when you can get hold of a person when you need service, they are accommodating, patient and helpful. (thank you, Shazia!) the pricing is also reasonable.

Negative: The general service is less than adequate. First, you did something to your system that caused me to have to reset my password.... then made it frustratingly impossible for me to actually do it. And your shortage of service staff resulted in my being without my line for a long time.

Summary: Generally very straight forward and efficient solution that gets the job done with little fuss or frustration.

Positive: Easy way to manage international numbers and forwarding for personal and business use.
Quick and helpful customer support reps.

Negative: Lack of SMS support (but i think that's changed now).

Summary: Even when I have issues, they make it works and/or educate me when I need help. I have been using Sonetel for 7+ years and although I sometimes try other providers, I always come back to Sonetel.

Positive: In no certain order: 1.) It just works; 2.) very reasonable costs; 3.) when there are issues, the customer service is prompt, consistent, and they actually make an effort to help. (this is a little bit rare in today's society)

Negative: The mobile phone apps are still "quirky". Sometimes the old Sonetel app works better than the Sonetel 2 app (like when downloading address books).

Summary: Nice experience and look forward to have same / even more improved service level in future. Thank you.

Positive: Had a wonderful assistance from Vikas on my payment related query, it is great to have good service.

Negative: Auto refilling option disconnected from Credit Card and not able to open Sonetel App in good network are as well.