Sonetel Reviews

Summary: Still to be determined.

I await eagerly to seethe power of this application so i can offer a better review.

Positive: It appeared simple to setup on the surface.
Not really much to say as it has served no purpose to date.

Negative: Lack of direction to actually get the service up and running, and its eaten a week of my rental time with no usage.

Summary: We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Positive: Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Negative: Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Summary: So far pretty unreliable, 7 out 10 times I can't use it because there is a different problem. The user interface is extremely basic. I can't even create a contact list.

Positive: When it works you can receive or make an international phone call for an attractive monthly rate. the sound has been pretty acceptable when the communication become established.

Negative: Fix the architecture once for all. Perhaps you can't handle the volume of customers you have. Stop receiving new customers until you fix your issues. Skype never performed this bad, it had a couple outrage that I remember that affected me but that was in 15 years of use. The user interface is extremely basic. I can't even create a contact list.