Sonetel Reviews

Summary: Very good customer service. Customer service promptly and concisely responded to and answered my question.

Positive: Very good customer service. Customer service promptly and concisely responded to and answered my question.

Negative: Everything was good. No cons. Very happy with the results.

Summary: Overall services are very good. Support staff is always on the top. If you face any issue just reply to their emails, they'll get back to you and guide you thoroughly.

Positive: No issue while making calls
Inbound and outbound works perfectly
Best in terms of pricing
Best support services

Negative: Tricky to set up account initially
App and web needs to sync
Need more improvement by IT

Summary: another thing, i still dont know why they suspended my account. i was able to recover it

Positive: easy to communicate, you can call anyone in all over the world, i usually call from argentina to united states

Negative: my account usually logs out after a few weeks and i dont receive calls, there is no way to know if my account is active in my cell or not.

Summary: Product offered are ok, can be made good with the addition of features and convenience of usability on different platforms.

Positive: Customer Service.
Flexibility of choosing the numbers.
Information on the website.
Able to choose different payment option.

Negative: Difficulty in using the app, integration of services to third party software.

Summary: 1. Easy to Handle For Calling
2. Need to change the Payment Methods for India Country's
3. I like Very much of Product
4. Need to change the UI and Admin Restrictions

Positive: 1. Numbers cost is very low compared with the other providers
2.Easily understanding Application
3.Available Mobile Application Also

Negative: 1. Responses from support team
2. Payment Methods
3. Calls Report

Summary: Great experience working with the customer service team but the website itself could use some improvement

Positive: - Quick customer service response

Negative: - Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

Summary: Generally speaking, it's a good app to use. It's clear and easy to use. And it's very helpful. I would recommend this app to my friends.

Positive: It's easy to use. It has offer many options. And the price is good. It's very helpful for small business company.

Negative: I confront the issue to refill my account. And then I have to send e-mail and ask for help.

Summary: Pleasing. I'm totally overjoyed with my decision and highly recommend this product to anyone needing virtual communication

Positive: I was sceptical in the beginning but my customer service representative was extremely helpful before and after the financial transaction. I would most definitely recommend this service to my friends and family

Negative: You must be a little online savvy. Like most products it takes a little installation knowledge

Summary: Once you are signed up and registered, the post sale service is excellent.
Overall service and concept is excellent. i especially like the fact that SMS messages can be sent you via e-mail, so at least you get them.

Positive: Service post sale is very good, once you are registered. The requirements with sending copied of documents is a little cumbersome, but once done, the service is excellent.

Negative: Web site is a little slow and difficult, and not too clear, and this makes it difficult to comply with all requirements for registration. In addition there is no availability to contact anyone by telephone in oder to determine how to finish registration, only be e-mail. Suggest a tel number one could call to get assistance

Summary: Sonetel is a good choice for small businesses and individuals looking for an affordable, easy-to-use solution for international communication. However, larger businesses or those needing advanced features or flawless support may find other providers more suitable.

Positive: Affordable International Calling:

Sonetel offers competitive rates for international calls, making it a cost-effective solution for businesses and individuals who need to connect across borders.

Virtual Phone Numbers:

Users can get virtual phone numbers from different countries, which is useful for businesses expanding internationally, as it allows them to have a local presence in multiple regions without needing physical offices.

Cloud-Based System:

As a cloud-based service, Sonetel doesn’t require users to manage physical infrastructure. This makes it scalable and flexible, as users can access the service from anywhere with an internet connection.
Call Forwarding & Voicemail:

Sonetel provides features like call forwarding and voicemail, allowing businesses to maintain better communication management, even when employees are working remotely or in different time zones.

Negative: Call Quality Variability:

While Sonetel generally provides good call quality, some users report occasional issues with call clarity or dropped calls, especially with international connections.
Limited Advanced Features:

Sonetel not have as many advanced features as some larger or more specialized communication platforms, such as full-fledged virtual PBX systems or CRM integrations, which may be a limitation for more complex business needs.

Summary: I was bit discouraged initially as found website difficult to navigate. However the service center staff is awesome and they quickly resolved the issues.

Positive: 1. Customer support staff displays high empathy and resolves the issues quickly.
2. Transparency of Terms of usage

Negative: 1. It may take a while for one to figure out how to navigate through the website and set up the account.

Summary: A very useful tool for those who require a virtual phone number of any country. Very convenient facility of call forwarding for incoming calls.

Positive: Ease of obtaining virtual number for any country.
Good customer support.
Decent calling rates.
Call forwarding facility to mobile number for incoming calls.

Negative: App functionality needs to be improved.
Premium plans pricing needs to be reduced.
Occasional internet connectivity issues while using app.

Summary: I use Sonetel to be able to have a USA phone number while being abroad in Central America, which was not possible with prepaid SIM cards that don't have roaming outside the USA (except Canada, Mexico, etc).
So far Sonetel has performed beyond my expectations & I'm happy with the service.

Positive: I found the initial setup to be very easy & the process to get your new phone number working was very smooth. After initial setup the functions of receiving/making calls & SMS was what I expected & haven't found any issues so far.

Negative: Since this is a virtual phone number in the USA, I can't use apps like WhatsApp to communicate.

Summary: The app provides all functions I need for operating my account and using the service with just my mobile phone.

Positive: I like the neat design of the app, and that it offers all functions I need to operate my virtual number, from call forwarding to making international and local calls at lower rates. For companies, it should be useful for communication among people working in different countries.

Negative: At the beginning, it took some time to figure out how to work around.

Summary: Overall my experience is satisfactory and peaceful. Especially Annu has helped a lot to understand the plan and pricing structure, I would highly recommend them.

Positive: Sonetel has been instrumental in helping us acquire international numbers for the UK and the US. The services are exceptional, and the support provided by ANU is excellent. I find Sonetel to be both reliable and highly helpful. Their customer service is responsive, and the entire process has been smooth from start to finish. Highly recommend!

Negative: I wish I could chat with my relationship manager on WhatsApp