Sonetel Reviews

Summary: Easy to setup and simple too. The cost is affordable. I like that I could select from a variety of number options.

Positive: Very convenient to have a toll free number up and running same day! Plans are easy to understand and simple to set up.

Negative: No sms available for text verification apps that require it.

Summary: This whole thing is still quite new to me as a user so I am not sure if it is reliable, however do far seems alright.

Positive: The website looks easy enough to use. It is also nice that you can pay by PayPal so doesn’t need a credit card.

Negative: The website version seems to be not updating as prompt as I would like.

Summary: Good experience.

Positive: Process to get a virtual number is very easy. Calls get forwarded to your mobile number. Desktop app supports free call.

Negative: Sonetel mobile app does not support free calls yet. Only desktop app supports free calls.

Summary: Great service, easy to use and value for money. I can make and receive calls from any part of the world at low rates.
I will definitely recommend.

Positive: Ease of use and excellent support from customer care. It is also the most affordable compared to other providers of the same service based on my own little research.

Negative: As a new user, the service is good so far. Nothing to complain about.

Summary: Very satisfied. I experienced prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Positive: Prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Negative: None to date, and I do not anticipate any problems as my needs are quite simple.

Summary: So far it seems like a great service for the price! 4 stars instead of 5 only because it's still pretty new to me.

Positive: I'm using the Standard plan; everything is working fine and as outlined so far. I wasn't 100% clear at first about how the pre-paid account balance worked, but support has been prompt and thorough in clearing that up.

Negative: So far, I haven't encountered any cons worth mentioning.

Summary: Overall it’s been fantastic, the GUI is super easy to use and the support team have been very responsive/eager to assist when needed. Also the degree of automation means getting what you need ASAP is achievable as you’re not waiting on people to manually process your requests.

Positive: We really liked how easy setup was, including that we got two free numbers to get us started straight away without having to wait for funds to clear etc.

Negative: The only downside we’ve experienced has been that if paying by credit card you need to have a cellphone registered to the card to authorise the transaction, and as a business paying with a company credit card this isn’t something we were Ybor to set up so had to setup and use a PayPal account and pay using that.

Summary: Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Positive: Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Negative: Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Summary: Good product. It works for what we need to do some Australian online banking and product accounts stuff.

Positive: Australian virtual mobile number that can receive SMS from any Australian mobile service that requires 2MFA.

Negative: Will not display Australian mobile number on receivers phone.

Summary: So far i hope i'll be getting a good return, the fact that i will be at reach from my home country when i'm afar satisfies my expectations.

Positive: The fact that locals clients, friends and family can reach you with a simple telephone call is the purpose of the service.

Negative: At the beginning it was hard to understand the workings, but as you go along and use the product more and more, it gets easier.

Summary: Prompt and clear answer, as said nothing to report the service has been very good, thank you to the staff.

Positive: I needed some technical help so I got in touch with Customer Care and the answer came very soon.
Thank you to the staff.

Negative: Nothing to report the, service has been very good.

Summary: Very good, punctual, and precise.

Positive: How promptly the response came.
How clearly the situation was explained that I needed to remedy.

Negative: The instructions but the explanation along with email clarified it.

Summary: With good support able to use this services for our incoming calls from our clients. Pricing is pretty good.

Positive: Very Good Support, easily port Sonetel number on our number for call forwarding. Services are great and also Voicemails.

Negative: Need to improve on website for payment processes and better documentation on APIS.

Summary: As above all good so far no issues.

Positive: Easy to use, regular support from customer care.

Negative: No browser or PC app.

Summary: Well done with the advancements of the application. We used it 4 years ago and made the mistake of buying a static PBX system, we will stick with the system.

Positive: Easy to use.
Clear calls, no issues and no dropouts.
Value for money.
Mobile use and seamless as to integration.

Negative: Verification can take some time.
Explanation as to use may be helpful.