Sonetel Reviews

Summary: Cost-effective solutions with usage billing and multiple configuration options for a tailor-made solution. Excellent and quick assistance from the support team is worth mentioning as well.

Positive: Sonetel provides top solutions for toll-free phone numbers that are perfect for allowing the customers of our various markets to reach our company.

Negative: Nothing really to complain about. Sonetel covers all our needs.

Summary: I've got an answer the same day and the case was resolved in less than 24 hours. Hassle-free and very satisfied with service.

Positive: They were fast and diligent with my request. I highly recommend Sonetel as service and their support team.

Negative: I don't have anything to say, to be honest service was perfect.

Summary: One of the best services with affordable rates for making and receiving international calls. Go for it.

Positive: Easily scale your business from small to big.
You can add more phone numbers on the fly.
Gives you a great image amongst your clients.

Negative: There isn't anything with the product that is bothering me now.
Sometimes there is a delay in calls, but that's usually very rare.

Summary: Super happy with the service. Worth the subscription for sure! They are very safe and secure as they verify everything, even your account, which helps prevent fraud.

Positive: Customer service is top notch! Kudos to their customer success team for being to responsive and helpful. They’ve made everything smooth sailing. Cannot recommend it enough!

Negative: Nothing, all positives to be honest! I don’t have much to complain because the software is easy to use, and customer service is super helpful with questions.

Summary: I got an email within minutes for the resolution! the service is fast and accurate.

Positive: I got an email within minutes for the resolution! the service is fast and accurate.

This is how it should with customer service.

Negative: Well there was nothing that I did not like yet I am still a beginner user of their service will see how it goes.

Summary: Very satisfied, product works great, excellent support service. I highly recommend this to anyone who needs an international call forwarding service.

Positive: Ease of obtaining a virtual phone number anywhere.
Call forwarding works great.
Good pricing.
Excellent service and support, rapid reaction and very helpful.

Negative: There are no Cons, I'm very satisfied with Sonetel.

Summary: Great experience overall. I have been using their services for the last two years and never had any problems.

Positive: Affordable, top customer service, user friendly. The team behind Sonetel is very helpful and polite.

Negative: Not compatible with mobile, design can be improved.

Summary: The experience is positive. We just got a local number, forwarded to cell phones, is an easy way. Easy to configure.

Positive: The system is easy to configure, it has a good price compared to local providers which offer similar things but with less self-configuration and higher fixed costs.
We also had a good support response when needed.

Negative: - Verification of the account before activation of the phone number. It took a couple of uploads of proofs to be verified even I thing all were correct and quality of the proof were good.

Summary: Rounak explained me very well the problem occurring and gave me a solution to solve it.
Very helpful.

Positive: The accuracy of the answer.
The speed of the support customer.
Very helpful to find a way to solve the problem that I encountered.

Negative: Nothing .

Summary: Easy set-up experience for international numbers. Your line gets activated quickly. Customer support is ready to help you with the verification process to get your international line up and running.

Positive: Customer support is really prompt at responding to your inquiries. They help you with your needs and respond a few minutes to a few hours.

Negative: Price for the line is close to what other competitors offer. However, calls per minute are somewhat pricy. It would be nice if they offered free calls when they are done over the internet. No SMS option but this could be because of lack of support from certain countries using a virtual number.

Summary: ✓ Best company ever. You don't get an headache looking at the website, it's just simple, clean, just what you need.

Positive: ✓ - easy SIP format, no domain needed, an IP is good enough ! :-) so handy;
✓ - friendly clear Roman Empire support from India/USA;
✓ - Voicemail is RECORDING already BEFORE the beep/talking, super handy;
✓ - no strange SIP ports, just the regular ones, good for firewall config;
✓ - works with YEALINK phones !
✓ - VERY FAST SUPPORT ! super important and super cool, amazing;
✓ - Loads of phone numbers, easy choosing and CHEAP when you are not sure yet to keep a number;
✓ - no hassle for a refund on a number, people are relaxed;
✓ - very solution focussed, not sales focussed, so no typical USA sales overkill;
✓ - no running costs if you don't use Sonetel for a while, it simply stops, the numbers you lose, but no weird contracts and overkill, and you can add again money months later, and just continue, no account disabling or penetrating sales emails;
✓ - chillest company on the planet

Negative: ✓ - no Manhattan NY 212 number
✓ - Android Apps (classic and modern) might need a new version 3

Summary: Great Service, Great Support and Great Timing. We will recommend their services to all our partners.

Positive: Because they immediately contacted us and solved our problem.
We would really like to have their support live.

Negative: We did not find any problems or disadvantages in Sonetel.

Summary: Great value with affordable prices and good quality service.

Positive: Quick set up and ready to go service. Good quality and fast response to any requests/issues.

Negative: Mobile app sometimes glitches but still does the job.

Summary: This is a great way to have a specific international number that you can keep for whenever you need at just a few $ per month. It has worked well for our business phone.

Positive: Its calling quality is so good.
No distortion.
Call forwarding facility to local phone.
Call Recording facility.

Negative: It's costly.
Sometimes the mobile app has an issue.

Summary: I have been using Sonetel for many years and I am satisfied by the service, the call rates and their customer service. You feel that they really care for their customers which great and highly needed in this fast moving passed world !

Positive: Having a Sonetel number is a great way to have either personal friends and family staying in touch with you while abroad, without them being charged international call rates. The same holds true for co-workers, business associates and customers.

Negative: The Sonetel app has room for improvement and especially when your mobile device uses an e-sim. Still, a great way of using an app to utilize your Sonetel number while traveling.