Sonetel Reviews

Summary: Can highly recommend. Tried 3 other providers and liked this one the best considering geographical coverage, features and price.

Positive: Easy to use platform to manage multiple numbers across your actual and virtual offices around the world. Makes it easy to set up rules of call routing amongst your team. Priced reasonably.

Negative: Some countries require extra steps to obtain local numbers so it's not instant but Sonetel reviews documents quickly.

Summary: Over all Sonetel is excellent. Using the service for about 7 years now. As said, Call quality, billing services, customer service and support are all excellent. Union Calls is very satisfied with your professional services. We at Union Calls are excited to avail more services fromSonetel. Thanks- Union Calls Limited.

Positive: Call quality, billing services, customer service and support are all excellent. Union Calls is very satisfied with your professional services. We at Union Calls are excited to avail more services from Sonetel.

Negative: No more phone support is available. Phone support needs to be resumed. Email support takes a longer time to provide necessary support. For premium usage, more calling minutes are required to be given, if possibly not in the existing price then in that case the price needs to be increased. Even in case of the premium usage, after the minutes are exhausted there is no option of recharge the premium in the same month, which is again a big problem. These points are needed to be taken care. Thanks.

Summary: 100% would recommend to give it a try and you would get very dependent on it. Loving the service I have received so far.

Positive: Amazing product with great service, makes my professional daily workload so much easier. Super easy to operate and has the best customer service.

Negative: Nothing so far and have been using it for quite some time.

Summary: Overall experience is good. Quality, pricing, delivery and after sales is great. Keep it up and keep improving. Team Sonetel is good in listening to clients

Positive: I have been referred to Sonetel through a frustrated customer/ friend of mine. He had complaints like delayed response, late replies, slow complaint rectification, technical glitches and a lot more. But still he referred Sonetel to me. When I asked the reason that it was all during the covid 19 period and whole world was stuck in a different kind of problem.
Before and after covid era he was satisfied with Sonetel. And since the covid is under control, Sonetel performance too improved by multiple folds.

He used virtual phones of many other companies too but he rated Sonetel on the top of all. End of the story- He is completely satisfied with the performance of Sonetel.

Negative: Delayed response (during covid times).
Lot of technical glitches (during covid times).

Summary: Sonetel is the best! I have been using the service for the past 4 years and it meet my needs. I will recommend this service to anyone at any time

Positive: Sonetel has flexible payment system tailored to your needs. The voice service is clear and very audible. The support team are very responsive and the entry process of getting a virtual SIM is simple and easy as long as you have all documents ready.

Negative: Not at all. The premium subscription seems to be very expensive for me hence the choice for a yearly plan whilst recharging my wallet at will.

Summary: I have been using the product for 5 years. It's easy to use. The call cost is low. Lots of people like this product.

Positive: Easy to make calls. We can import phone contacts into the Sonetel app. Make calls easy. Sonetel also pays interest for the balance.

Negative: Dialing function could have better designed. But it should be OK.

Summary: Good experience using the Sonetel virtual sim card. Very convenient in getting new sim card and using it extensively.

Positive: Ease of getting new cell line online.
Quick address to online queries, so the support is good and fast.

Negative: Nothing significant cons observed with current usage.

Summary: Excellent customer services! Whenever I need help/assistance the customer care has always been very quick in response.

Positive: Sonetel has been the best app and has helped me in many ways. Easy to operate without any glitch and also has the best customer service.

Negative: I have been using this app for more than 3 months and could not find any issues while operating.

Summary: Awesome experience, awesome product. I need an UK number for my business and Sonetel is the ideal solution.

Positive: I needed assistance in regard to a number I chose. The support team is wonderful and eager to respond to enquires. I am happy to be a Sonetel customer.

Negative: There is no minus in regard to the service, and there is no minus in regard to the support I needed.

Summary: My overall experience with Sonetel has been fine, so far. They do exactly what they say they do in their website.

Positive: I was having trouble trying to verify my own number with Sonetel. For some reason, my own mobile couldn't receive the Sonetel verification SMS.

I reached out to their support email and was surprised that an actual human called me back to manually verify my number!

Shazia was very patient and even called me back twice after the first call was abruptly disconnected.

Negative: I am not sure the reason why I couldn't receive the Sonetel SMS verification. Maybe it's a problem with my carrier; I don't know.

Summary: Good from start to end. I have to accept their need for identity verification etc. in these times too many people are on a scam.

Positive: The proactive helpful attitude. The person that assisted me (Rounak) has put time and effort into getting me up and running with this system. Therefore I would recommend the person highly.

Negative: Nothing. All good. I can't really come up with anything I am not happy with.

Summary: Overall positive and hoping it will stay so. Call quality seemed good with no problems connecting and good sound.

Positive: Good customer care and fast replies. Fairly fast verification process. Easy to register and start using.

Negative: Could have done the verification before charging money in case it’s not approved.

Summary: Very useful tool and communication system. Especially useful on the trip to get communication with business partners who could not detect difference comparing with standard lines.

Positive: Ability to communicate easily and price wise. Simple set up and use. Sound quality is very good and it is streamline for callers.

Negative: Calling app little confusing. Instructions could be more precise.

Summary: I just renewed my subscription and I am happy with the product and the services. The website is easy to use and when encountering difficulties the client service was effective.

Positive: The price is good, the service is good and effective and it works. I just renewed my subscription for another term.

Negative: Once there was a problem with one of their suppliers and I had to reroute, but it was a one off in eight years, it was manageable and they helped me though until it was resolved.

Summary: Fantastic service! Great Experience I recommend it to just about anyone who is looking for a good service call provider.

Positive: Easy to use software, receive calls in real time, good customer support would recommend it to anyone out there looking for a call forwarding service.

Negative: None, the service is up to par and the customer service is responsive.