Sonetel Reviews

Summary: A very useful tool for those who require a virtual phone number of any country. Very convenient facility of call forwarding for incoming calls.

Positive: Ease of obtaining virtual number for any country.
Good customer support.
Decent calling rates.
Call forwarding facility to mobile number for incoming calls.

Negative: App functionality needs to be improved.
Premium plans pricing needs to be reduced.
Occasional internet connectivity issues while using app.

Summary: I use Sonetel to be able to have a USA phone number while being abroad in Central America, which was not possible with prepaid SIM cards that don't have roaming outside the USA (except Canada, Mexico, etc).
So far Sonetel has performed beyond my expectations & I'm happy with the service.

Positive: I found the initial setup to be very easy & the process to get your new phone number working was very smooth. After initial setup the functions of receiving/making calls & SMS was what I expected & haven't found any issues so far.

Negative: Since this is a virtual phone number in the USA, I can't use apps like WhatsApp to communicate.

Summary: The app provides all functions I need for operating my account and using the service with just my mobile phone.

Positive: I like the neat design of the app, and that it offers all functions I need to operate my virtual number, from call forwarding to making international and local calls at lower rates. For companies, it should be useful for communication among people working in different countries.

Negative: At the beginning, it took some time to figure out how to work around.

Summary: Overall my experience is satisfactory and peaceful. Especially Annu has helped a lot to understand the plan and pricing structure, I would highly recommend them.

Positive: Sonetel has been instrumental in helping us acquire international numbers for the UK and the US. The services are exceptional, and the support provided by ANU is excellent. I find Sonetel to be both reliable and highly helpful. Their customer service is responsive, and the entire process has been smooth from start to finish. Highly recommend!

Negative: I wish I could chat with my relationship manager on WhatsApp

Summary: Good, can't complain, I suggest their services. Sign up for a great service., you won't be disappointed

Positive: Has all the add-ons that I need, so please sign on I'm sure you'll be happy with this service. Sign up

Negative: Great stuff, no cons I still recommend their services

Summary: Good, sufficient for what I'm looking for. The only comment I have is that sometimes the App doesn't connect calls so I end up using the Web version. Otherwise it works well!

Positive: It works well. Service is good. I like that they send emails with the script and audio of voicemails - it reminds me to call back clients.

Negative: The only con is that it works better on Web than on the App.

Summary: I found it in a Google Search a year ago and I have been using since. It allows me respond phone calls when travel and working abroad.

Positive: It is a very helpful service when traveling abroad , it is secure and offer the customer service responds quickly.

Negative: The do what they offer nothing more nothing less.

Summary: For the price, I feel it’s a good service, covers my needs. With peace of mind that if I run into any issues, I will have a team available to help me solve them.

Positive: Very supportive responsive customer support team, prompt responses.
Simple settings, straight forward & reliable services.

Negative: App needs some improvements, but nothing a deal breaker. Would be nice to have sms on the app rather than routed to email.

Summary: Overall I have been impressed with customer service. For example the verification process was easy and good communication throughout the initial stages of employing Sonetel’s services.

Positive: I received quick responses to my email queries regarding log on issues. The answers were thorough and professional.

Negative: The link to reset your password didn’t work - however the support to fix it was solid.

Summary: If you need a land number, the first choice is Sonetel.
They are famous and honest.
Provide land numbers worldwide.

Positive: Access to various landline phone numbers around the world.
Easy to use.
Pricing.
Support.
A famous company.

Negative: ID requirement, slow process.
I would appreciate it if it becomes easier.

Summary: The app works very well, is easy to use and the call is clear without interruption. The service is also amazing, the support team was always there when I have any issues. I'm giving this a 4.5. Hopefully, when I can send messages, then it will be 5 for sure.

Positive: The virtual phone number from Sonetel has a competitive price compared to the others. The company is honest with the price and its call rates, unlike other companies who only reveal the phone number's real costs after signing up.

Negative: The voicemails are directed to the email associated with the account. They are easy to play on the laptop but need to download them when opening voice emails from the phone.

I cannot reply to messages sent to the virtual phone number. That's the only thing I dislike after for about a month now.

Summary: Generally speaking, the system is really good, it's nice to get my voicemails in the email etc.
If anyone asks me i would definitely advise Sonetel.

Positive: Any time there is a problem, they get back to me very soon and take care of it right away.

It is really a pleasure to use their services.

And the prices are also very reasonable!

Negative: My line just stopped working without notice, i would have liked to be notified that my balance ran out, before people got stuck trying to call me.

Summary: Sonetel has been an essential service for all companies, I am happy with the results obtained so far, I consider that the general experience within this platform has been regular, since it is the platform you need to use the call notification system, you also need improve to make it striking and extend the limits, since it currently has many limits when it comes to the duration of a call. Sonetel has been an essential platform to be able to communicate with clients in a broad way, since we constantly receive requests from our company to contact us about the real estate services we offer, therefore, this platform has been key to be able to call all our clients. , send them messages immediately, and it has also served to have a stable call with other clients, we have really liked this service, the stability that it has offered us in all calls has been incredible, in addition, I have loved the monitoring service , since I can control all the calls that customers make and that our agents are answering at any specific time. In addition, it is also important to highlight the database system manager that this application has, which is capable of recording a call history, registering contacts automatically with the CRM connection and marketing connection.

Positive: Sonetel has been an essential service for our entire company, mainly because the platform has helped us to communicate internationally with each of our customers. This is a fairly easy-to-use and very agile telephone service. The things I liked about this service were:

1- I really loved the stability of all the calls that I made within this platform, this stability helped a lot so that I could communicate with all my clients in a fluid way, in addition, the stability helped me to be able to interact with the client without any type of of interruption, achieving that each call could last several minutes without any type of problem.

2- I also liked that this platform allows me to have a list of immediate contacts with each one of the clients, in addition, it is perfectly synchronized and also integrates with advertising campaign services and also with the sales service, therefore, each Every time we have a negotiation request in another CRM system or we have contact information from a client during an advertising campaign, this platform will be able to collect that Contact data and register it within this platform, so that we can contact the client in a simple way. .

3- Another of the things that I liked about this platform is that it allows me to make calls simultaneously with collaboration in a work team, that means that the agents in charge of my company will be able to communicate with any client by calling within this application Simultaneously, I can execute calls while they are also in a call with a client.

4- I loved the way the platform allows me to monitor each call that is being made within my company, this platform is fully connected, therefore, every time an employee initiates a new call with a client, I can visualize the interaction they have, I can listen to that call and I can also monitor the duration of each call.

Negative: One of the main negative characteristics that this platform has are:

1- The free version has a limited duration for each of the calls you make, therefore, this free version is not so striking and it is not very beneficial either, since every time you try to communicate with a client, the interrupted call from immediately due to the current call duration limit.

2- There is no type of service to be able to confirm that a client has read one of the messages that we have sent through this platform, there is currently a service that allows you to be notified when the client has received the message, however, it does not we can see with that attitude when that client opened that message, therefore, this function is very important for us to know the status of the message we have sent.

3- Another of the negative things about notification of calls does not work correctly, which causes us to receive calls and we do not realize it, for which I recommend that this application be used at all times within the computer, that it never works in the background, so you can keep an eye on each of the calls you receive regardless of whether the notification system is working or not.

Summary: Everything was good except the slow activation of virtual phone number. Would definitely continue to use when needed.

Positive: Telephone connection quality is excellent. The set up is easy and pricing is transparent. International connection rates is excellent.

Negative: Connection to virtual phone was slow. Took a few days. Should be connect instantly. I didn't know what was wrong, had to check the settings like 10 times. It was frustrating.

Summary: Service gets an 9.25/10 from me. The status page should reflect the efforts of technicians fixing issues with the service online or the software (Apk).

Positive: The information provided is comprehensive, covering all possible areas of interaction with the user/customer: mobile & laptop; operation of the Apk and minor technical details of its functioning. The customer service operator is patient, knowledgeable and accessible (with time zone restrictions applied).

Negative: The service itself (virtual mobile) has been suffering stoppages attributed to third parties (local US providers), but the consequences for the user/customer's business are potentially disastrous. Also, the USA out going calls problem had been solved but the status page had not been updated. Hence my assumption that the issue had not been fixed, whereas in fact the problem was new: a glitch with the mobile Apk.