Sonetel Reviews

Summary: Overall experience is best as of now and I am gonna use Sonetel for a long time.

Positive: The support team is Amazing, We are in the middle of the registration of the business so I was unable to give all the documents but the support team helped me to gather documents that they can use to verify the business and BOOM! My account was verified. I was frustrated at first but the verification is important I know but then I got the mail "Verified" which was an amazing thing.

Another one is that Pricing plans are so easy to understand and the unlimited plan is awesome, I can have as many numbers.

Negative: It was hard to find how to call someone, So I mailed the support team and they navigate me to the feature. This can be on the home screen or somewhere it will be easy to navigate.

The support team is amazing but they are slow to reply.

Summary: Excellent and definitely helps us in our day-to-day business. The flexibility in getting new phone numbers quickly in different locations is a game changer for us.

Positive: Easy to use, great functionality. Especially good for cross-border communication. can be used both as a mobile app and PC app.

Negative: Can be slightly slow at times, but appears to have gotten better after last update. In any case not a big issue.

Summary: There are tons of other features that Sonetel offer that I don't use, but I can speak about the call forwarding feature. It's super easy to set up and really easy to change numbers. So if you're travelling and changing local sims often you can just have one number in your home country that will forward to your new SIM cards. Support is also very helpful when I've needed it.

Positive: I can be anywhere in the world and people can contact me using a local number. It's really easy to set up, and very cheap.

Negative: Honestly I really don't have any cons that I can think of, it just works.

Summary: I registered and purchased the service over the weekend and was required to submit necessary documents for verification in compliance with regulations, on Monday first thing I received a response and the was something wrong with my documents, I then contacted support for clarity, a representative responded and solved my issue within 5 minutes!!!

Positive: Ease of use, accuracy of products in line with what was advertised. Exceptionally quick response and excellent customer service.

Negative: They don't work on weekends.

Summary: They were very responsive and helped me activate my phone number within 1 day.

Positive: Customer support is very helpful.

Negative: The features are good but subscription could be cheaper.

Summary: A reliable and Amazing service by Sonetel.
Premium plan is very good with a lot of options.
Thank you Sonetel.

Positive: First The creating an account with Sonetel is easy and also Easy documentation, they will verify and activate the number within hours(in my case).
Voice clarity during call is high class.
Plans are really good. I have chosen Premium plan so that I can get some more benefits.
Amazing service.

Negative: There are no Cons, but one thing that I bring to your notice is customer care on call availability is a bit hard due to timezone difference (I'm from India).
Anyways they are available 24*7 through the email service.

Summary: My experience is really very good. I would highly recommend to everyone to use this app.

Positive: It's easy to use. You can add multiple phone number to get calls. Even you can purchase outside country numbers.

Negative: I did not see the call history in the mobile app. They should work on it.

Summary: I would certainly recommend this to others. Though I have not used the service very much, I have so far found it a helpful product.

Positive: The customer service team was very helpful. The associate who supported my engagement with this product made the process a lot easier, with prompt and informative responses. He was also very patient and helped me through the process.

Negative: No cons come to mind. I felt that the associate was very welcoming and responsive.

Summary: Cost-effective solutions with usage billing and multiple configuration options for a tailor-made solution. Excellent and quick assistance from the support team is worth mentioning as well.

Positive: Sonetel provides top solutions for toll-free phone numbers that are perfect for allowing the customers of our various markets to reach our company.

Negative: Nothing really to complain about. Sonetel covers all our needs.

Summary: I've got an answer the same day and the case was resolved in less than 24 hours. Hassle-free and very satisfied with service.

Positive: They were fast and diligent with my request. I highly recommend Sonetel as service and their support team.

Negative: I don't have anything to say, to be honest service was perfect.

Summary: One of the best services with affordable rates for making and receiving international calls. Go for it.

Positive: Easily scale your business from small to big.
You can add more phone numbers on the fly.
Gives you a great image amongst your clients.

Negative: There isn't anything with the product that is bothering me now.
Sometimes there is a delay in calls, but that's usually very rare.

Summary: Super happy with the service. Worth the subscription for sure! They are very safe and secure as they verify everything, even your account, which helps prevent fraud.

Positive: Customer service is top notch! Kudos to their customer success team for being to responsive and helpful. They’ve made everything smooth sailing. Cannot recommend it enough!

Negative: Nothing, all positives to be honest! I don’t have much to complain because the software is easy to use, and customer service is super helpful with questions.

Summary: I got an email within minutes for the resolution! the service is fast and accurate.

Positive: I got an email within minutes for the resolution! the service is fast and accurate.

This is how it should with customer service.

Negative: Well there was nothing that I did not like yet I am still a beginner user of their service will see how it goes.

Summary: Very satisfied, product works great, excellent support service. I highly recommend this to anyone who needs an international call forwarding service.

Positive: Ease of obtaining a virtual phone number anywhere.
Call forwarding works great.
Good pricing.
Excellent service and support, rapid reaction and very helpful.

Negative: There are no Cons, I'm very satisfied with Sonetel.

Summary: Great experience overall. I have been using their services for the last two years and never had any problems.

Positive: Affordable, top customer service, user friendly. The team behind Sonetel is very helpful and polite.

Negative: Not compatible with mobile, design can be improved.