Sonetel Reviews

Summary: It took a couple of days to process my ID etc. so that I could get my local number. After that, it was plain sailing. As a one-man-band it means I can have a local number for my business, and webchat, and have them route directly to my phone, for very little cost. Also - it took minimal effort on my part. A pleasant surprise.

Positive: For a small business, the cost is very attractive. Usually this comes with a poor user experience, but not in this case. It seems fairly powerful (although it can't compete with Zendesk or Genesys) and I think it will scale with my business.

Negative: The documentation needs work. They have taken the correct approach in trying to design an application that is so intuitive that no one will need the documentation, but it would be nice to have anyway.

Summary: Sonetel truly EXCEEDED my expectations by leaps and bounds! We are utilizing it for a singular line but I would hazard to guess that this would work beautifully for a business needing international lines!

Positive: I reached out to them to see when a number would be available for Japan, my son just got a job there and needed a local number. They jumped through many hoops to get him taken care of. I cannot say enough good things about the customer service received from Shazia, Amit, and Vikas! They were Patient, Kind, and Persevered to get him a number!

Negative: I am completely happy with the service I received!

Summary: I would recommend Sonetel to anyone who wants to have an international phone number and needs to redirects calls and text messages to their local phone number. Amazing.

Positive: I think the best thing about Sonetel is the easiness of the overall service. Setup only takes minutes.

Negative: It has restrictions for using as a phone number for Bank alerts. Also, you would receive TXT messages via email. Not a major downfall for me, but it would be nice if you could receive text messages as text messages.

Summary: I subscribed and start using this service a few days ago. I feel everything is perfect in this service and the interface is also very familiar to handling everything.

Positive: Sonetel is the best service provider for assigning Singapore's mobile number to my personal number. And it is very useful to company purpose.

Negative: For SMS service is not available in this service.

Summary: Overall a great product and great support!
I have been using Sonetel for many years and have never had a problem with either their products or support.

Positive: What I liked was:
the price compared with others
the quality of service - always there to help
uptime - never had a problem

Negative: The Android app could be more comprehensive - apart from that totally satisfied.

Summary: Lots of options and great features. This has worked well for our business and allowed us to get away from ridiculously expensive providers. Thank you Sonetel!

Positive: -Affordable pricing
-Lots of great features (transcribed voicemail, receive sms, make outbound calls from desktop or app, etc.)
-Excellent customer service that takes the time to address all questions and make sure you're getting the most out of your service

Negative: No cons, we love the service. The web interface is slightly less intuitive but once you're familiar with it, it's a breeze.

Summary: Very good experience. Friendly staff that deal with your account in a fast and easy manner. Their site is very user friendly even for the novice.

Positive: One of the best customer supports I've had the pleasure of engaging. Very professional. They always have everything available to make your business decisions easier.

Negative: There is nothing that i was unhappy with. Will definitely be using this company more in the future.

Summary: My company has been using Sonetel for a while, mainly for the purpose of call forwarding. From what I have heard it is an affordable and useful service for us.

Positive: Vikas from the Support Team was helpful in solving my problem and arranging a call at a time that suited me.

Negative: Myself and my colleagues struggled to navigate the website to solve the issue (changing our account settings) ourselves, and had to contact support.

Summary: Excellent experience, as it is helping me getting an international phone number with super low investment.

Positive: I created an account to try. I liked that it was easy to use and free; the customer service was very helpful.

Negative: No cons at the moment, as all the issues I had were immediately solved by the customer service.

Summary: Excellent and trouble-free provider of SIP services. Have used Sonetel for many years now, and it is super easy to be traveling and still maintain the same phone number wherever I am.

Positive: Super support, excellent value for money, trouble-free service over many years! Highly recommended, and would not hesitate to purchase again!

Negative: Not much. Maybe could use some more detailed manuals for how to configure physical SIP modems, but not a major problem.

Summary: This is an excellent company with a great product. My overall experience has surpassed my expectations.

Positive: I liked the ease of accessing the product, and the pricing is excellent. Sonetel's customer service is fantastic. These guys are on top of their game. I would highly recommend the company and the services they offer.

Negative: None. I did not have a negative experience with the company nor with their products on offer.

Summary: Great app overall. I haven't seen a strong con till now. The UI/UX is great. It does the job. Better than its competitors. Must download.

Positive: I downloaded the app because I needed a Singapore number quickly and they had a revert time of less than 1 day. By the end of day 2 I had my number!

Negative: For Singapore number, I haven't been able to set up my WhatsApp number.

Summary: I have used Sonetel before and me coming back to use Sonetel is a confirmation that I was already satisfied by the company, the service and pricing.

Positive: Great service and the speed of response was a pleasant surprise. Earlier I already used Sonetel and returning for me confirms my satisfaction.

Negative: Nothing specific for me I didn't like, no complaints so far.

Summary: Excellent!! Just perfect! Highly recommended. So glad that we find this service. I searched other options and they never worked as good as this one.

Positive: I am so happy to have this service since last year, whenever I have a question or any issues they respond right away! Highly recommended 🙌🏼

Negative: So far nothing! All works great, highly recommended.

Summary: Great experience in purchasing the number.
Reliable services. Found it useful since I get all the countries contact that I want at one place.

Positive: 1. Fast services
2. Response timing
3. process of buying is very easy
4. Reliable Service
5. work like you have a sim in your phone, it is that fast your call get forwarded.

Negative: Didn't find any cons.
At first I had issue with timing of activating the number but they have improved it very well. I got it done very fast.