Sonetel Reviews

Summary: Very affordable and works well for a business that's just starting up and needs a phone number. Great customer service as well.

Positive: Customer service representative was super attentive and resolved my issue right away. No hassle or waiting period.

Negative: Interface is not super intuitive, took me a while to figure out.

Summary: Except the SMS support it works as expected but to be honest it was one of the features I wanted. But even though I found it useful and will use it.

Positive: - virtual phone number w/o a physical SIM
- call forwarding
- more numbers possible
- easy to configure

Negative: - no SMS support in Portugal
- not clear what features are included (national vs mobile number)

Summary: The overall experience has been great. The service offered is amazing and cheap and makes my work easier.

Positive: The product is very easy to use. Sonetel provides the best rates in the market. The customer service is great! I was facing issues with outgoing calls and a service rep, Abdul M, solved my issues within 4 minutes.

Negative: Everything is great but it can have a better UI.

Summary: Very good experience, very good service team if you have any question they easy response your doubts.

Positive: First of all i live abroad so i need a good service company so i could talk to my work and this app was the best option.

Negative: i would say this is perfect i didn't have problems at all.

Summary: My overall experience was a little frustrating as my verification items were rejected twice. Not until I sent an email asking why my items were specifically rejected did I understand what was specifically needed.

Positive: 1) Quick response
2) Professional service
3) Courteous service

Thank you for your help, I hope to work with this company in the future.

Negative: The process is tedious and the responses are unclear when verification items are rejected.

Summary: I'll keep trusting you!
You should improve online written help, which will also help to reduce salaries expenses.

Positive: I carry my business in my backpack.
Excellent support team.
You help my customers trust me as they contact my company through a local line.

Negative: Interfaces can improve.
Need contact the support team to the almost new setup process.
Lack of help pages on the website.
You can't change to a new plan without losing the old number.

Summary: for casual use i can see it as good, but i try running business and its really frustrating, but overall ok

Positive: It easy to set up compared to others ones, it has fair prices, and offers caller id in premium package

Negative: App and website really buggy cant refill cant check the balance, or anything for that matter

Summary: Average.
Confused based on need for documentation & validations in beginning.
Further confusion when a different number is being used than the one I have purchased?

Positive: What appeared to be an easy & straightforward implementation.
Web based record system seems well constructed.

Negative: Lack of definition & still not convinced is solution intended for US users as global call forwarding is not supported. i.e. US caller could not use number as was intended to reach NZ recipient.

Summary: I am impressed of Sonetel, that have been a top-notch tech company for so many years, miles ahead of all competitors.

More private persons and businesses should try Sonetel, so they also can experience how much better they really are.

I have profited enormously from using Sonetel. I wish the same for all others.

Positive: I have several years of experience of Sonetel as private person and now as employed in a danish company (HEJK - Reg. Soc.ec. Org., VAT DK 40511431).

It have always been a pleasure to contact Sonetel. They quickly solve the obsticles I have had over the years. Lately I have installed their smart chat app on our website, www.netmea.com, with greate succes.

And also telephone services, that really save time for us. It makes it possible to handle many customers without too much personnel.

Negative: I have earlier been a bit confused, because Sonetel is swedish, but seems totally international. It is seldom swedish companies make such a succes worldwide.

Maybe except for IKEA.

But now it is ok for me, because I have got used, to use english, when contacting Sonetel.

Summary: The few calls I've been able to make are difficult to hear. In fact, some calls are cut off after a few seconds, and I have to call back, charging twice. The charge, in my case, is 0.01 CTS per minute, but it always shows double. I think if they solve the problem of being able to answer through the apps, it would be a good option.

Positive: The attention of support people via email, although they do not always answer what you ask. They say that no can't warranty the answer through the apps in international calls. This is the main idea of a voip number

Negative: You're selling a product that doesn't do what you claim. On several of your websites, you offer free call answering via apps, and that doesn't work. You want to transfer the call to your local number, charging extra per minute, which can be very, very expensive. I insist: don't offer anything you don't deliver.

Summary: Useless to me, as it does not allow me to answer phone call with the app.

Positive: Good concept, but forwarding calls to my local phone when I am abroad costs me phone roaming charges.

Negative: The phone calls cannot be received using the Sonetel app through the Internet. This feature must be implemented before the system becomes valuable.
I took a test for a month, and it cost me A20. Sonetel only partially refunded me when I canceled.

Summary: Still to be determined.

I await eagerly to seethe power of this application so i can offer a better review.

Positive: It appeared simple to setup on the surface.
Not really much to say as it has served no purpose to date.

Negative: Lack of direction to actually get the service up and running, and its eaten a week of my rental time with no usage.

Summary: We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Positive: Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Negative: Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Summary: So far pretty unreliable, 7 out 10 times I can't use it because there is a different problem. The user interface is extremely basic. I can't even create a contact list.

Positive: When it works you can receive or make an international phone call for an attractive monthly rate. the sound has been pretty acceptable when the communication become established.

Negative: Fix the architecture once for all. Perhaps you can't handle the volume of customers you have. Stop receiving new customers until you fix your issues. Skype never performed this bad, it had a couple outrage that I remember that affected me but that was in 15 years of use. The user interface is extremely basic. I can't even create a contact list.