Alternatives to ServiceGuru

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Interactive signage software solutions can be created on any large-scale touchscreen, tablet, kiosk, stele, or videowall. You can easily combine and customize pre-made multitouch apps and add your own content and designs with minimal programming. Create interactive experiences that are both informative and entertaining at the point of sale. The world's first B2B app platform to professional touchscreen systems: AppSuite CMS software, online app marketplace, cloud system management, touchscreen object detection technology, excessive service and helpdesk. All apps are built on eyefactive's multiple-awarded software technology, which provides multi-touch and multiuser experiences. It is faster than simple html point-and-click applications.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Hexnode UEM is a Unified Endpoint Management solution that manages devices across multiple platforms from a single pane of glass. With a user-centric approach, the management process is streamlined throughout the entire device lifecycle- starting from enrollment up until device retirement. Trusted by SMBs to Fortune 500 companies around the world, Hexnode offers a wealth of tools perfect for today's increasingly mobile, modern teams. These include endpoint management for all types of devices (including iOS, iPadOS, Android, Windows, macOS, tvOS, Apple TV, Android TV, and fireOS), an intuitive dashboard for greater visibility and control over mobile devices across the enterprise, web filtering for security, location tracking and so much more.

Keep customers coming back by listening to what they love about you and what they would like to see in the future. To uncover additional opportunities along the customer journey, look for them and make sure you are meeting all their needs. To replicate your success, use the insights and lessons from customer surveys to impress and attract others. IntouchSurvey™, a multi-location business tool, allows you to see how your brand is performing across the entire organization. Advanced predictive analytics can help you pinpoint which CX initiatives have the greatest impact on your KPIs. You can create endless custom workflows to improve reporting, increase operational efficiency, and drive high-value proactive actions.

Manage inventory, suppliers and teams from one retail platform. Lightspeed offers everything you need to scale and succeed, from easy-to-use POS tools and ecommerce to advanced reporting. Streamline operations and accelerate your growth with intuitive features, payment capabilities, and personalized workflows that make your team's life easier. Retail specialists who understand your business will provide you with 24/7 support. Unify all your channels and stores to create seamless experiences for customers at every touchpoint. You can access customizable reports anywhere and anytime to get real-time insights into your team, product, and sales performance. Manage all locations with a unified POS platform and payments system that grows with your business. Get the latest tools, payment technologies and integrations to help you keep up with today's fast moving and competitive retail landscape.

Real-time data driven decisions will improve your customer and employee experience. This platform is suitable for all businesses. Our web platform makes it easy to create efficient surveys. Our Android/iOS Apps allow you to collect customer feedback via web, tablet, or phone. Our web dashboard provides detailed analytics and insight on customer feedback. To improve customer satisfaction, take affirmative actions based on our analytics. Online surveys can also be used offline. Data is saved on mobile devices until the internet is available. Deep analytics and insights are available based on data entered by survey respondents. Optional feature to display promotions and offers from your organization during surveys. You can choose from different question types such as radio, checkbox and star rating. Multilingual support for taking surveys. Support for images, videos, and other media types during the survey.

Ask Inline automates the difficult parts of gathering feedback: segmenting customers, building surveys and finding insights. We deliver actionable insights so you don't feel bad about the data that you are ignoring. All customers automatically provide feedback, allowing you keep track of customer sentiment over time. Email-based surveys can be used for transactional follow up after customer service calls, purchases, or deliveries. You can better serve your customers by monitoring the heartbeats of your service operations. These surveys are both classic and embeddable. You can perform NPS®, CSAT, or custom surveys from anywhere. Ask Inline can help you, whether it's on the last screen in an e-commerce checkout or at a kiosk at your next conference. It takes just minutes to complete your first survey. You can either install in seconds or upload a list. Intelligent sampling and filtering ensure that users don't get over-surveyed.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlXPerceive is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Find out what customers are saying about your reviews and how it affects sales. Engage with customers online, where they most often go. Find the hidden value in customer feedback data to identify what drives revenue at your locations. Get insight and actionable steps to beat your local and national competitors. Learn from the success stories of the nation's top-performing companies and how you can leverage them. Long wait times for food after ordering is a major problem that can have a negative impact on revenue. Assess the current food delivery system and assess whether servers and kitchen staff are properly trained. Your customer feedback can have a significant impact on your sales. Show all levels of management how they are doing at the local, district, or location level. You can monitor business performance, spot operational issues and employee problems, and reply to reviews for all locations from one platform. You can manage customer feedback and social reviews posted to your website.

This is the fastest and most efficient way to get actionable feedback from customers and employees. Start in minutes. We have helped thousands of companies improve their customer experience and employee engagement. You can instantly gather feedback from your customers using a tablet or dedicated terminal. Even offline. You can collect data wherever you want, whether you are gathering customer feedback, collecting leads at an expo stand or conducting on-street market research. To find out what your customers and employees think, send out customized emails. Track any experience metric, including NPS and eNPS as well as CSAT and customer effort scores. SurveyKiosk is a fully managed, scalable feedback solution that captures real-time feedback from customers and employees at all touchpoints. Find out why your employees and customers are happy.

Get insightful feedback. Improve your products. FeedMonkey is the best way to gather feedback and build User-Centered products. How it works Register with your Google account and start collecting feedback to help you grow your business! Modify. Choose from one of our feedback widgets: Poll, Survey, or Basic feedback form. Then customize your widget to your liking! Start getting feedback from customers to help you create better products. It's easy! Multiple widgets, Your Choice! Choose the best way to collect feedback from users! Feedback Widget. This widget is great for quick responses and insight about any feature that has been launched. It comes with three templates and a fully customizable experience that allows you to collect better user feedback. Features You can find a whole list of things to help you get better feedback.

Your most unhappy customers can be your greatest source for learning. We do the heavy lifting to identify trends and areas that require your attention so you can keep your eyes on your business's success. You can measure how your product, service, or overall experience meets or exceeds customers' expectations. You can reduce customer dissatisfaction and prevent customer churn by regularly measuring customer satisfaction. We make it easier to understand the feedback and draw actionable insights as well as Key Performance Indicators. If you need to collect feedback via direct URL, you can use your customized domain. Use seamless integration to convert user feedback into Trello cards. You don't need to separate screenshots and technical details from your customers. Engage customers to increase retention.

Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences. Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media. There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance. The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting. The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.

Customers are happy when they receive prompt service. The Welcome Station Kiosk streamlines the drop-off process by allowing customers to check in on a touchscreen-based, easy-to-navigate kiosk for auto repair. Customers can simply enter their phone number and Welcome Station will pull up their information to speed up the check-in process. This works for both current and new customers. Customers can add additional services to their Welcome Station Kiosk based on their location, weather, and season. These add-ons are automatically added to your shop management system's daily workflow when a customer selects them. Welcome Station Kiosk has helped customers upsell so they don't feel pressured.

Your clients' experience with you, especially during "moments in truth", is what fuels their love for you. Active listening at every stage of the customer journey opens the door to a deeper understanding of your customers and a remarkable ability to respond. Measurement of customer experience is a key pillar for implementing successful business strategies. It is well-known that a loyal customer is a customer who is satisfied. We assist organizations in all phases of project implementation, including design and interpretation of results. Design of the customer survey methodology and customer voice program. Continuous data collection from the target audience. Designing dashboards and reports to support action at all levels. Implementation of a feedback loop strategy/post survey follow-up with clients (strategy development, manager training, etc.).

GRUBBRR's self service kiosks allow customers to create their own experience. This will eliminate lines and free up employees' time. GRUBBRR's self service kiosks allow patrons search menus, modify orders and verify purchases independently. Your business will spend more time selling and less time fixing errors. Customers who use self-order kiosks have faster lines, more accurate orders, and happier customers. It's a win-win situation. You can improve the customer experience and grow your business. The kiosk allows employees to tip via the device. GRUBBRR offers self-ordering solutions for stadiums and amusement parks, retail locations, micro-markets, and casinos. We support businesses in a variety industries. GRUBBRR's self-service kiosks are simple and provide customers and employees with more efficient and pleasant experiences.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Google can recognize your company's authority by reviewing it. Get ahead of the curve and increase your visibility on search engines. Customers are nine times more likely to choose a company with high ratings than a company with poor reviews. Evaluate the performance of your company and identify areas that need improvement. You can send review requests via your phone or computer. You can add unlimited users to your office staff, team leaders, and management to collect consistent reviews. Customers will receive a text that takes them to a short survey. If they answer yes to the survey they will be asked to leave a review for your business. Griffin Smith, a digital marketing agent, had previously run several review campaigns manually. He decided to automate the process. ReviewSpreader is a platform that helps ethical companies to generate organic feedback to help consumers make better buying decisions.

Czech product for managing, evaluating, and collecting customer experience. It has been helping companies all over the world to manage customer satisfaction for more than 11 years. It is fully compliant with GDPR and the ISO27001 standard. Professional solutions for customer experience, including working with it and improving products and services. It is done automatically through online inquiries. You can measure your experience by using kiosks that are located within the premises. You can get experience from people you don’t know. You can quickly and easily share the experience and opinions of your customers about your activities. Results are usually available within 14 days of submitting. You can respond immediately to a dissatisfied client before you move on to the next customer. The control system ensures that all customers who are unhappy are actually being dealt with.

What you get when you have Pulse Physical kiosks installed at your facility. We will ship you a kiosk that can be mounted in your building. This will give your clients a fast and consistent way to leave feedback. No more spending time on surveys, paper surveys, or spreadsheets. Online surveys are also available. You can reach even more people with the Pulse survey. You can send the Pulse survey digitally to your clients via email or outreach groups. The data dashboard allows you to see trends. Each survey is automatically consolidated in a data dashboard. This allows you to filter and splice data however you like. You can view trends and anomalies in real-time, which allows you to respond and react quickly. Share your data. It is as easy as clicking a button to share your data. You can print, download, or send your data, making it easy to get it to the people who need it. Weekly emails to key stakeholders

Netkiosk is a simple program designed to run your website in full screen kiosk mode. Users cannot close the secure browser, only admin can. Netkiosk is ideal in locations where you want to give users access to just one or more websites and nothing else. Kiosk browsers like Netkiosk are usually installed on public-access PCs but can be used in any location where you do not want users to tamper with the PC. Netkiosk is especially for that. Netkiosk is a simple yet powerful standalone application that allows you to secure your PC in seconds and give access to only your website in secure kiosk mode. Netkiosk is easy to manage and does not affect any of your current Windows settings. No permanent changes are made to your Windows system. Netkiosk is a free kiosk software utility that you can use to lock down a PC for public use. There are many other scenarios where Netkiosk can be of benefit to you. You can download the fully working Free version from our official website.

InfoTouch Kiosk Software protects public computers from manipulation by unauthorized users. It monitors the kiosk, generates usage statistics, and allows for easy and secure display and sharing of various types of information. You can create your own kiosk software using ready-to-use InfoTouch skins and modules. The user interface can be customized to your liking using the convenient configuration tool. You can change the background, edit buttons, and define modules that are available to users. The presented content can be modified locally at the terminal as well as remotely via a local network or the Internet.

Genkiosk front-end customerfacing software handles direct interactions with your customers. This software can be purchased off-the-shelf, or customized to meet your specific requirements. It will ensure that your customers' needs are met. The Genkiosk online management software gives you complete control over your estate, no matter how many kiosks you manage. Genkiosk was designed to be used in unmanned areas where cyber vandalism can be a real risk. We ensure that all kiosks are securely locked down when not in use, giving you total peace of mind. Genkiosk's online management system allows you to deploy, manage and update Content Management Kiosk content remotely. Our one-click schema deployment saves you hours and allows you to send content to as many machines as you need it at the touch of a button.

Your website can be transformed into an iPad Pro or iPad Mini offline kiosk app. No coding required. The ultimate iPad kiosk app automatically downloads your website. Engage customers with offline forms and surveys, product catalogues, videos, virtual tours, videos, and other features that your website offers. You can download the entire website to iPad storage and display it offline as an interactive kiosk. Your web kiosk is powered by Offline Pages Pro and supports offline videos, forms page widgets, WordPress themes AJAX, 3D viewers, AJAX, and other features. You can choose between offline-first and online-first browsing modes. You can make your offline website your primary website or use it as a backup site when Wi-Fi is unavailable. You can limit the places visitors can visit, no matter what. You can collect customer sign-ups, run surveys, or offer educational programs that do not require an Internet connection.

The ID24 second-displays program is a great tool for collecting additional data from customers in stores or hotels. We usually tie into the existing POS/PMS systems of the store. This data entry app and second display software have a proven track record of over 1000 installations and has received numerous patent pending innovations. Dual input is possible with this data entry second-display software. This allows both the cashier as well as the customer to interact simultaneously at the checkout. The software also supports many other features, such as digital signage and NPS feedback scores, digital receipts and loyalty sign ups, identifications, real-time email validations, and digital receipts.

Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands

Big Mouth Survey is a customer feedback tool that has no limits. To truly understand your customers' expectations, you must be able to assess each customer individually and collectively. No matter how many customers you have, this type of insight requires a survey tool that can adapt its dialogue to user behavior. Big Mouth Survey allows you to easily implement multiple surveys at once. You can schedule surveys to be displayed on specific days and at certain times. Our branch logic technology can be used intelligently to ask critical questions based upon previous responses. You'll also be able to prompt customers to leave reviews online, collect customer contact information for remarketing, referrals, as well as receive real-time business performance updates.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Zonka Feedback allows you to collect customer feedback from multiple channels. Zonka is a multi-channel survey app that allows businesses and marketers to capture customer feedback, receive instant alerts, and gain valuable insights. Zonka is easy-to-use and set up for non-techies.

The Feedback Revolution. Want to find out what your clients think? Keep an eye out for their feedback. Use qrite to keep your control. Turn feedback into data. Always ask the right questions at just the right time. Customers scan a unique QR code printed on packaging, stickers, or placed in the room. The survey asks only the relevant questions about the product/service or their location. Your online dashboard will instantly display any feedback. Better customer satisfaction surveys build perfect questionnaires. To give your customers a survey that is always relevant, connect the questions to place and product / service. You can easily adapt entire surveys without the need to reprint QR-codes. It's your choice. Rich, real-time data. The dashboard displays more than individual feedback. It provides key statistics and highlights actionable feedback for each survey.

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Use 'Smileys’ in your team's email signatures to make every email a feedback opportunity. You can also request feedback whenever you need it. Hively's smileys make it easy for customers to leave feedback. Hively allows you to collect feedback quickly and cheaply by adding the Hively snippet in your email signature or through direct feedback requests sent directly from Hively. Hively integrates seamlessly with all email clients, CRMs, and ticket tracking systems, including Outlook, Gmail, Yahoo, Zendesk, Desk and Helpscout. Hively allows you to measure what matters most. This gives you the tools to transform your feedback into a cohesive picture of your customer's needs as well as your team's performance. The Leaderboard allows you to quickly identify the top performers in your team. Our powerful reporting tool allows you to drill down into the details. Benchmarks are a measure of your overall performance. Notifications and email summaries keep you informed about all your feedback.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

Your teams can fight customer churn and identify growth opportunities by providing the data they need. You can take the right actions at the right moment, wherever your customers may be. You have products that can be used at every stage of customer care, including digital and in-location. This will allow you to increase the impact of your CX program throughout the organization. You can meet your customers right where they are, and get real-time feedback at the most important moments. You'll have a complete picture of your customers' thoughts and feelings thanks to multiple data sources and channels that all feed into the same platform. Reptrics integrate survey tool allows customers to give feedback and measure satisfaction with your products or businesses using today's most popular surveys. Reptrics automatically recommends the correct actions to the appropriate teams in the tools they are using, so they can take steps to improve customer satisfaction.

FanExam's NPS®, is the best way for you to measure customer satisfaction and gather actionable feedback. FanExam will automatically conduct a survey of your customers and generate reports based on the results. We keep track of who was surveyed so that your customers are heard. FanExam uses NPS technology to ask visitors the right questions at the right time. This is when they are actually using your website. This is the best way for customers to be heard. FanExam will be installed on your website and you will have a direct line to customer feedback 24 hours a day.

hexa is a platform that collects feedback from customers about their experience with your business. Automated surveys will ask the right questions that reflect your business' needs. You can access your customer feedback via dashboards, reports, and trend graphs. In plain English, you can understand what's working and what's changing. Receive real-time notifications to improve customer satisfaction and manage unhappy customers. If a client is unhappy, you can get real-time notifications on mobile devices. You can turn a bad experience into something positive by taking action.

Up to September, new customers can sign up completely free for Feedback and eDesk. No hidden fees, no obligations, no risk, no credit card required. Get more reviews from satisfied customers to boost your brand. xSellco feedback allows you to post customer reviews wherever you need them. 95% of shoppers will read reviews about your business and products before making a purchase decision. To ensure that your email marketing campaigns only target happy customers, create simple targeting rules. Rules can be based on factors such as product purchased, on-time delivery, positive reviews and previous orders. Use existing email templates to insert your logos or product images. Or, create your own emails that are tailored to your brand. Smart dynamic placeholders allow you to personalize emails by adding customer name, product name, and other information. xSellco Feedback is a seamless connection to all the places you sell. This allows you to increase your Amazon Feedback and broader internet reputation from one place, and drive reviews.

Real-time feedback from website visitors. Feedbackify is the fastest and easiest way to get feedback from website visitors. You can protect your brand by being the first person to find out about any problems on your website. Your visitors are your most valuable resource. Continuously listening is a way to measure and improve visitor satisfaction. You only need to sign up in 30 seconds and integrate in 5 minutes. Instant feedback with no registration is a huge advantage for your site visitors. It also leads to a significantly lower rate of feedback drop-out. Everything you need and nothing you don’t. We believe that conversations between customers and providers should be conducted in private to protect both your brand as well as your customer's privacy. Is it really worth your visitors leaving YOUR site to provide feedback about YOUR products or services? Feedbackify keeps your visitors on YOUR site.

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Your business's reputation is crucial to its growth. You can't be just "good". Customers must believe that you are the best. You must provide exceptional service to achieve this. Customer satisfaction software can give you the insight you need in order to improve your customer service. QDS customer satisfaction software provides a visual dashboard that gives you a clear view of your company's performance. Filter reports can be used to identify unhappy clients or poor company performers. QDS customer satisfaction software provides the tools to conduct constructive and proactive employee reviews and training. You can track employee performance and see where they excel and where they struggle. No news isn't always good news! There may be a problem if clients don't respond to your feedback requests. QDS's customer satisfaction software will alert you to any negative feedback, low quality scores, or missing responses.

One platform to collect, manage, and analyze feedback. Key Survey's professional survey software gives you the power and flexibility to centralize feedback collection and data across your entire organization. The user experience is seamless and controlled, which ensures that data is accurate, integrated, and can be used in an efficient way. Online survey tool for the entire enterprise. Closed-loop automation. Integrates seamlessly into existing systems. Key Survey is the industry's most powerful survey tool. It has years of experience in delivering high-powered customer satisfaction services. Advanced survey options allow you to create the best survey experience for your customers. This encourages participation and generates meaningful results for managers to analyse and take action on.

MySQM™, customer service QA software, is designed for agents in call centers to provide real-time feedback and quality assurance. It also provides coaching and recognition to help them deliver great CX. mySQM™, customer service QA software empowers and recognizes agents by providing real-time feedback and quality assurance, coaching and recognition to help them deliver great CX. Agents and managers also get real-time, actionable reporting (e.g. great CX delivery, service recover opportunities). Our software can capture data from multiple sources and store it in one integrated software platform. This software allows you to manage CX data and deliver exceptional customer service. MySQM™, for example, captures both internal data (e.g. ACD, call list and QA) as well as external data (e.g. web, email and IVR) to provide agent dashboard reporting, accountability and coaching.

Customer surveys that are highly targeted can help you connect with customers and improve your business. Surveys allow you to better understand your customers and provide you with the feedback that you need to improve. Surveys can help you understand how satisfied employees are with your company and guide you in improving customer service. You need to know what your customers want before you invest in development. This is possible by conducting marketing research using surveys. To plan seamless events that are successful and improve over time, get feedback from attendees.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Signet Research Pulse Sibyl Surveys alerts you to customers at risk and gives you the tools and resources to gather critical insight that will help to retain and grow your clientele, optimize products/services, maximize your resources, and maximize your use of your resources. Different surveys with different goals, products and customer touch points. Unlimited custom filtering for your respondents and their feedback. You can segment your client list using any custom variables that you wish. You can track and analyze your Quantitative or Qualitative survey data over time with custom filters such customer attributes, dates and account managers. You can control who your survey data is shared with throughout your organization. You can segment your audience using our custom data filters to select the right people to reach out to for product/R&D surveys or marketing material.

SatisMeter can identify unhappy customers via email, mobile apps, and web. SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners. The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities. Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.

MirrorWave helps you build profitable customer relationships. Our powerful relationship feedback system allows you to ask less and do more. We monitor individuals over time, asking the same three questions to help us understand what has changed and why. Our world-first longitudinal platform is used to do this. It builds individual relationships over time and allows clients to get into a rhythm by listening and taking action. MirrorWave is designed for businesses that are serious about building lasting customer relationships with individual customers or strategic accounts.