IntouchCX™ Platform Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement.

Key features include:
● Cross-program data integration for holistic performance analysis
● Real-time dashboards with customizable reporting by region, location, or channel
● Predictive analytics to identify key drivers of satisfaction and forecast outcomes
● Case management tools to assign, track, and resolve issues quickly
● Automated workflows and alerts to streamline execution and reduce costs
● Enterprise-grade integrations with Salesforce, Slack, APIs, and more
● Scalable architecture with role-based access and performance rollups

The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

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Company Details

Company:
Intouch Insight
Year Founded:
1992
Headquarters:
United States & Canada
Website:
www.intouchinsight.com
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Media

Play Video Get the right data into the hands of the people that need it with unlimited role-based dashboards. Increase customer response rates with unlimited surveys. Analyze, interpret, and respond to online customer feedback. Triggers help your team learn about positive or negative feedback as soon as your customers hit submit. Give teams the tools they need to manage feedback effectively. Key driver analysis and advanced analytics tell you which parts of your customer experience or operational performance are having the biggest impact on this KPI. Action Campaign and Case management
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

IntouchCX™ Platform Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Loyalty Software

Customer Activity Tracking
Membership Management

Customer Success Software

Customer Engagement

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