Lightspeed Retail Reviews

Summary: BEST POS SOFTWARE AVAILABLE. Works seamlessly between brick and mortar business and online based sales, tracking inventory and sales.

Positive: The ease of getting help when needed. The support options are readily available and the response time is above average.

Negative: The reports section is not as customizable as I'd prefer.

Summary: This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. I would recommend this software for small businesses.

Positive: Easy to use.
Straightforward.
Excellent Customer service.
In app chat customer support option available.

Negative: Printer often disconnects and then does not automatically reconnect. Is an easy fix.

Summary: Overall I've had a really great experience with Lightspeed and I would highly recommend it to any small business owner.

Positive: Great 24/7 support and real ease of use. The use interface is so easy that even people with minimum experience can learn to use it quickly.

Negative: The only negative for me has been the web design in the e-commerce platform, but I am not a programmer so that's to be expected.

Summary: QUALITY!! Efficient and knowledgable. Kind and share their personality. They have more than once given suggestions for future trouble shooting or things to look out for. And even when it is human error they are kind and do not make me feel as though I am dumb.

Positive: Your representatives at Lightspeed are knowledgeable about your product. Helpful, kind, easy to understand, pleasant personalities. I have not had long waiting periods. I always get a call back when requested. And I have always in the 3 years we have used had my issue dealt within 30 minutes tops. Quick and knowledgeable.

Negative: That other companies do not have this quality of representatives. I just told the Verizon/Straight Talk Company that they need to contact you for advice as to how they can become better at Customer Service.

Summary: Very user friendly. Quick responses from support. I would highly recommend this system for any business.

Positive: Very easy to use for our staff. The reporting side of things make it easy to manage inventory. The support staff is great to deal with.

Negative: We really haven't had any issues with this system.

Summary: The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Positive: The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Negative: Some reporting could be more detailed. It's tough to track certain items.

Summary: I would suggest the Lightspeed POS system to anyone who is in need of a POS system! You will be very satisfied with the ease of use of Lightspeed.

Positive: Lightspeed works effortlessly for us as a POS system. They integrate or play well with my suppliers, We are a bicycle shop and they seem to have been made fore bike shops. The service they provide is A1, quick, friendly and patient with me, even when I forget things.

Negative: Like all business owners - would like it to cost less of course.

Summary: I am very happy with Lightspeed. It is easy for our staff to use when ringing through purchases as well as creating reports. We have been using it for over 5 years and find they are always improving it.

Positive: I like the ease of use with this system. I also like how they continue to improve and update it. We have our webstore through Lightspeed as well and it updates the inventory at time of purchase both for in store and online purchases. This prevents us from selling something online that we just sold the last one, in store.

Negative: Sometimes the wait times for support can be a bit long when I need to complete a transaction in that moment but it is great that you can get a live person on the phone to help you through.

Summary: Great product. Every problem I've had they have always been able to help solve the problems and do it with excellence.

Positive: User Friendly, Great Customer Service. We use this every day and its easy to use and the customer service people that answer your questions are great.

Negative: I don't like the price of the service charge for credit cards.

Summary: My overall experience has been top-notch. I couldn't imagine going back to the system I had previously! I love that I can see what's happening at my business from anywhere with an internet connection - even from my phone! I highly recommend Lightspeed to anyone who needs inventory management, etc. whether they are in a retail or restaurant environment!

Positive: I love having everything integrated: sales, inventory, employee hours, reporting, etc. Everything is at my fingertips from anywhere with internet! Lightspeed has outstanding customer service and was able to provide me with every piece of equipment necessary to transition my retail business from an old-school register to an iPad system that now tracks all inventory in real time!

Negative: There hasn't been anything negative, and I have been using this system for over five months now!

Summary: My overall experience has been great. From the onboarding to the system to just recently adding the credit card processing. Most everything is effortless.

Positive: Lightspeed is easy to use at our brick and mortar Rock and Garden center. The process of checking out customers is effortless for all computer levels. The customer service is always helpful when I need service.

Negative: The return menu is not as user friendly as other retail software I have used in the past. But we don't often do returns.

Summary: Very easy and reliable product! Things work together and make it easy to run POS AND LOYALTY from one interface.

Positive: I use it for retail and loyalty. So easy to use! It’s amazing! Everything works together seamlessly.

Negative: None. I wouldn’t say this product has any cons, it’s great.

Summary: Switching system during the holidays wasn’t going to be an easy thing but I am so glad I did. Lightspeed has been there every step of the way. They contact you daily and if you need any assistance they are so fast to find a solution or a way to do things

Positive: I love the customer service & the willingness the employees have to help you learn & get the best from the system. It’s an amazing system I cannot complain.

Negative: I honestly have no cons. I was using a different pos system before Lightspeed & i am so happy with the change.

Summary: Their amazing customer service trumps any issues. they have no equal in that department! Ultimately there are some things it would be nice to change, like the ability to make front-end modifications, customizing user roles, and customizing the way some reports display, but that would just be the icing on the cake.

Positive: Advanced features and capabilities, responsive customer service, cloud based back-end management, constantly improving.

Negative: Need to sign in to the back end to add products (in other words you can't add stuff on the fly). also if you're using a lite server there is a bit of a lag when updating or adding new items. inventory management is not a one-and-done solution, but it helps.

Summary: We've been using Lightspeed Retail and Lightspeed eCom for 4 years. After coming onboard with them, the link between our web store and our brick and mortar has been very smooth. Using one of their integrated apps (Ikeono) has given us great communication with our customers via text. Also, Lightspeed Retail inventory feature is pretty strong. We truly recommend them.

Positive: Lightspeed is very active in bringing new features. Their customer service being 24/7 has been amazing.

Negative: Lightspeed doesn't have one on one customization. Like every software, there are small issues that would be great if they could be customizable.