ServiceGuru Description
The ServiceGuru Kiosk collects feedback from customers at the point of interaction. This makes it easy to gather valuable and actionable feedback about your staff. You can measure the positive, neutral, and negative aspects that impact your business. Get actionable feedback from your customers about their experience. It's easy to set up and you can be up in no time. We do all the work! Customers can opt-in to receive special offers and marketing campaigns. Find out who your top performers and who needs more training. Multi-location comparison reports available. Reviews are kept private and offline until you make them public.
ServiceGuru Alternatives
SiteKiosk Online is a turnkey, secure kiosk and digital signage software solution for Windows and Android devices. The company's easy-to-use and scalable application such as SiteKiosk helps protect the browser and operating system against manipulations and provides 24/7 maintenance-free operation.
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Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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IntouchCX™ Platform
The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement.
Key features include:
● Cross-program data integration for holistic performance analysis
● Real-time dashboards with customizable reporting by region, location, or channel
● Predictive analytics to identify key drivers of satisfaction and forecast outcomes
● Case management tools to assign, track, and resolve issues quickly
● Automated workflows and alerts to streamline execution and reduce costs
● Enterprise-grade integrations with Salesforce, Slack, APIs, and more
● Scalable architecture with role-based access and performance rollups
The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.
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Ask Inline
Ask Inline simplifies the complexities involved in gathering feedback by automating the creation of surveys, customer segmentation, and the extraction of meaningful insights. Instead of feeling guilty about the data you overlook, we provide you with actionable insights directly. Our platform enables the automatic collection of feedback from all customers, helping you stay attuned to the evolving sentiments of your clientele over time. Email-based surveys are particularly effective for following up after customer support interactions, purchases, or deliveries. Enhance your service by continuously monitoring the dynamics of your operations. With both classic and embeddable survey options, you can conduct NPS®, CSAT, or tailor-made surveys virtually anywhere. Whether integrated into the final stage of an online checkout or displayed on a kiosk at your upcoming event, Ask Inline facilitates your feedback collection needs. Getting started is quick and easy; your first survey can be launched in just minutes. Installation takes only seconds, or you can simply upload a list of contacts. Additionally, our smart sampling and filtering mechanisms ensure that users are not overwhelmed with too many surveys, maintaining a positive feedback experience. By using Ask Inline, you can gain deeper insights into customer experiences like never before.
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Pricing
Pricing Starts At:
$99.00/month/user
Pricing Information:
$249 startup then $99 per month includes iPad kiosk setup and training
Integrations
No Integrations at this time
Company Details
Company:
ServiceGuru
Headquarters:
United States
Website:
www.serviceguru.com
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Product Details
Platforms
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
ServiceGuru Features and Options
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Kiosk Software
Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access
ServiceGuru User Reviews
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