Alternatives to SankeyJourney

Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize. Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.

Venngage is the easy design platform that brings dull data, dry documents and complex information to life. Access a library of engaging visual communication templates, created by our expert in-house designers, to create powerful visuals. You don’t need any design experience! With our simple drag and drop editor, video tutorials and courses, videos and courses, you’ll be creating stunning designs in minutes. Venngage has a wide range of templates perfect for business and professional communications including infographics, charts, reports, diagrams, mind maps, presentations, and more so that you can impress your boss, your clients, prospects and online audience.

Zen Flowchart, the easiest online software to create flowcharts and other diagrams such as mind maps, org chart, wireframes and online whiteboards is available. Our online flowchart creator has a simple and intuitive interface that makes creating professional diagrams and flowcharts easy. Create a node in a single click, or connect nodes with ease using smart connectors. We removed all unnecessary and complicated features to make flowcharts easier to use. The result is an interface that is simple, but still very capable. Download your document as PNG or publish a document that automatically updates changes.

Lucidchart is an online diagram tool that allows you to create and share professional diagrams. We support all aspects of communication and collaboration, from system design to brainstorming to project management. Lucidchart is loved by millions.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Slickplan's intuitive website design tools make it easier to plan websites and improve user experience. This includes a sitemap builder that will help you refine your site's navigation. With our suite of top-of-the-line website planning tools, you can create sitemaps and flowcharts that are refined and easy to understand, as well as diagrams such user journey paths and gather content from teams. You can also showcase design mockups and share them with others. Drag and drop interface makes it easy to quickly create customized and branded sitemaps. Our website crawler allows you to import existing website structures from a URL or file. Your website is more than just a map. Create, gather, and organize all of your site's content in one central workspace. To speed up your process, customize pages or use one our templates. Once approved content is transferred to a CMS, you can easily migrate it. You have a website that aligns with your marketing strategies and converts.

WebEngage, the best-in class marketing automation software suite, helps businesses-to-consumer companies (B2C) increase user retention and drive higher revenues. WebEngage is cloud-based and easy-to-use. It allows businesses to manage cross-channel communication with customers. They can send messages via SMS, Emails, SMS, mobile Push Notification, web push Notification, on-site alerts or in-app messaging. This solution allows cross-device tracking, live segmentation and deep data personalization. WebEngage's Journey Designer allows businesses to create complex lifecycle campaigns efficiently.

Change the way you see your visitors. Start your trial. Analyze Sessions, Events + Heatmaps. Features All core features provide you with all the tools you need to understand your users. Site Analytics. All the information you need to see how your traffic is changing and looking. View top pages + countries, Top Referrers, UTM's, Devices, OS, Browsers, etc. Visitor Insights. Understanding and evaluating the behavior and repeated actions of your visitors. View and obtain details about all your visitors. Analyze all of their sessions and identify trends on your site. Session replays. Session recordings allow you to analyze the visitor journey through your site. You can visualize the user's journey through your site with high-quality video replay sessions. Site Heatmaps. Find out where your visitors click and identify areas of opportunity. Also, heatmaps of desktop, tablet and mobile devices are recorded. Teams Create teams that have full access to all websites you add

Increase customer satisfaction and increase return on investment. Oracle Maxymiser is a tool that helps B2B and B2C marketers design optimized customer journeys on websites and mobile apps. It includes testing, personalization and recommendations, as well as insights. Find out what works and what converts. Oracle Maxymiser's visual editor allows for both technical and non-technical user collaboration. It seamlessly switches between code and visual editing. It doesn't matter if you are running A/B testing, or multipage funnel testing. To test the customer experience, pull audience data from any marketing platform. You can also combine it with Oracle Maxymiser session data to create a complete customer view. Segment traffic can be used to launch A/B and Multivariate testing. You can also segment traffic to see all variants in the sales funnel. With Oracle Infinity-powered Heatmaps, you can discover new testing opportunities and gain additional insight into the digital experience.

To decode customer behavior, optimize ROI and determine marketing's impact on revenue and pipeline, you need to factor-in your marketing efforts. A robust integration to your martech stack results in a one week onboarding cycle. Flexible and configurable attribution engine that allocates conversion credit to the relevant touchpoints. Consumer-grade User Experience for Analysis, defining Custom Events, and Dimensions. A collection of curated templates that are based on the best practices of high-performing teams around the world. To get a holistic view of marketing performance, stitch customer journeys from the first touch to the final win. AI Engine continuously analyzes and diagnoses key metrics and highlights insights and recommends. You can see the whole Marketing Funnel without any dependencies.

Traffic trends and mouse movements are all part of a comprehensive understanding of your online audience that will help you drive business growth. Easy-to-use attribution models can be used to filter out spam and control bot traffic. Extensive user data, including detailed information on ad blocking usage. You can set up to 200 goals per site, integrate your ecommerce data, track custom events, and more. You can view session recordings, heat maps, and form analytics reports right from the box. Your data is always up-to-date and never truncated. User-controlled sampling allows you to control the amount of data that is displayed. You can track any amount of traffic and keep all your data for an unlimited period. You can see how visitors interact with your site. Clicks, scrolling, and keystrokes can all be recorded in a video. You can identify roadblocks that prevent you from purchasing, understand the motivation behind clicks, and gain insights into how to improve your user experience. Find out which pages are most popular and where you have blind spots. Find out where users stop scrolling.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Create network diagrams, data flow and entity diagrams. SmartDraw is the most powerful and easy-to-use diagram maker on the marketplace. SmartDraw is the easiest and most powerful diagram maker on the market. Simply choose one of the many included templates (there are literally thousands). SmartDraw will guide you through the rest using intuitive tools and lots more symbols. Smartdraw aligns objects and shapes in just a few clicks, making diagrams feel as if they are made by themselves. You can instantly be productive with hundreds of professionally designed diagram templates. You can choose the most similar template to your project and modify it to fit your needs. Drag and drop symbols from among the thousands available. SmartDraw supports many diagram types, including flowcharts, org charts, and powerful automation that automatically builds your diagram.

ClickCharts makes it easy to create flowcharts or diagrams with this software. Create powerful visuals of your organization, process, mindmap, UML diagram, and other details quickly. Your data flow and value streams can be mapped. Find bottlenecks and ways to improve productivity. You can either jump start the process using template options or you can start from scratch with your choice shapes, symbols, line connectors, and more. Export to jpg and gif or png, and many other formats.

The app was designed to be easy to use. You can connect flowcharts by selecting the start and stop connection points. You can also add new lanes or sub-topics in a mind map by clicking the "+" button on the swimlane or mindmap shape menu. The mind map subtopics are automatically placed on the page, but can be moved as needed. Using the special shape selector, you can quickly change BPMN activity types, events and gateways. The flowcharts in this tool do not have to be images and can be resized without losing quality. You can change the font size and color as well as the background color to customize the appearance of the shapes.

The latest Dia release has been successfully tested on Windows 8.1 and 8, 7, Windows Vista, Windows XP and Linux. You can download packages for Mac OS X or Linux from the download page. There is also information about Dia for older Windows versions. Dia is an application that creates technical diagrams. Its interface and features are loosely inspired by the Windows program Visio. Dia features include multiple-page printing, export in many formats (EPS and SVG), and the possibility to use custom shapes that the user creates as simple XML descriptions. Dia is great for creating UML diagrams, network maps and flowcharts. Dia is a diagramming program that can be used for creating a wide variety of diagrams. Dia is simple to use and flexible enough that power users can create highly customized diagrams. Here are two examples of diagrams you can quickly create with Dia.

Auryc's visual Intelligence Platform empowers organizations to create extraordinary customer journeys and increase revenues. Today's customer experience tools are fragmenting analytics platforms, resulting in fragmented insights. It's no surprise that enterprises are still struggling to understand the impact of digital journeys on revenue. Auryc was born from this. Spend less time with analytics tools that guess why and more time with customer journeys that know why. Analytics tools that are standard tell you what is happening in your company. These are just a few of the many metrics you should be aware of daily. Knowing WHY will help you optimize customer journeys more quickly. Auryc is a digital journey intelligence platform that provides valuable insights and powerful visual context across all your digital user journeys. Auryc automatically captures client-side events for visitors and customers.

The application allows you to quickly create diagrams, UI Mockup, flow charts and UML. VisualDesigner allows users to drag the right mouse to create an attached object, change the shape of the selected object, and auto-align with another object during resize and move.

We are experts in customer service consulting, employee engagement programs and journey mapping. We help you win in the market by creating a unique customer experience strategy and bringing that to life. The world's most trusted customer experience consultancy, Touchpoint Dashboard, has unveiled Customer Types and a redesigned user interface. Customers Types allow users to manage, create and relate groups of customer types directly into their journey maps. The interface has been redesigned to simplify complex interactions and make them easier for Touchpoint Dashboard users. Peter Haid, Chief Product Officer at Touchpoint Dashboard, stated that users now have the ability to assign touchpoints to customers, segments and personas as well as employees, employees, individuals, and any other group they may need to represent. "I love the way this feature humanizes customers within the context of a journey plan. It's flexible and beautiful.

MiMind is an excellent tool for organizing thoughts, creating schemes, and sharing these with friends and colleagues. Create anything from simple bucket list to professional engineering concepts. The app features dozens of layouts and color schemes as well as shapes, patterns and more. Once your map has been completed, you can share or export it as an image, PDF file, text or XML. User-friendly, intuitive and easy-to-use/navigate interfaces. Simple, flexible, smartphone- and tablet-optimized, multi-level and hierarchical frameworks. Many layout schemes, curves and lines, shapes (squares, rectangles, circles, hexagons, clouds, octagons, etc.). You can copy-paste and duplicate nodes.

The Glassbox digital analytics platform provides cutting-edge digital capabilities that allow you to create better user experiences to drive your business growth. It's more important than ever for businesses to ensure that their mobile apps and websites work well and provide great user experiences. They must also use the data generated by their business to analyze every user session and personalize customer journeys to drive engagement. Engineers need performance analytics in order to measure reliability. Product managers need to know how to increase engagement and conversion rates. Customer service representatives want to know the root cause of an issue so that they can resolve users' problems.

An API and low-code Communications Platform as a Service offering (CPaaS), designed to assist enterprises in reducing costs, simplifying their IT infrastructures, and accelerating their IT roadmaps. Drag-and-drop editor that allows you to quickly map and automate customer journeys is all it takes. To reduce the time it takes to bring new applications and journeys to market, shift to low-code development. To trigger customer communication flows, seamlessly consume events from existing systems. Integrate customer interactions with backend system to achieve end-to–end automation. You can easily test, deploy, and make iterative adjustments to flow in a secure, scalable serverless environment. Our extensive collection of communication APIs, SDKs, and SDKs allows you to engage customers using your preferred channels.

Connect your data, segment your audience, provide seamless experiences, and track your success easily. No-code integrations allow you to integrate data from finance, marketing, sales, support, and product into one customer profile. This will reveal the actions that are most important to your business. Segmentation is a powerful tool that allows you to target audiences using any combination of demographic, firmographic and behavioral data as well as transactional data. The right message to the right person at the right moment, the right time. Hyper-personalized omnichannel experiences that connect with your audience across the entire customer journey are a great way to connect with them. Intelligent automation that feels human. Data should make decisions easier, not more difficult. Your entire team can make data-driven decisions by using visual analytics and reports that provide insight, while custom dashboards keep you on track.

Data science should be at the heart your subscription business. ChurnIQ 2.0 provides specialized retention analytics as well as AI-detected subscriber insights. ChurnIQ is able to handle subscription cancellations at any stage of the subscriber journey. ChurnIQ allows you to easily analyse and create segments. You can then quickly trigger the campaigns that are most likely to grow and retain that segment's value. ChurnIQ's S3 Data Lake allows you to create one view of all your subscribers, regardless of how many tools you use. The ChurnIQ analytics dashboard lets you see how you are performing at each stage of the customer journey. Instead of looking at isolated data points, see the whole picture. Receive a practical diagnosis of the root cause of subscribers' cancellations. ChurnIQ helps you identify customer segments based on their behavior and satisfaction levels.

Hive Marketing Cloud: Customer Intelligence & Engagement Platform Hive Marketing Cloud Hive, a privately-owned business, was founded in 2010. It specializes in the Retail, Insurance, and Travel industries. Hive helps brands engage audiences and convert them at scale. Hive uses a single platform to deploy highly personalized, sophisticated multi-channel advertising. This allows for all of their data to be accessed, allowing for better customer experiences. Hive allows you to uncover data insights, reveal customer lifetime values, create recency frequency value (RFM-based segmentation), orchestrate and automate customer journeys and measure engagement and results, reporting beyond clicks and opens.

Digital analytics platform for customer engagement and enterprise-level digital analytics that can help you improve every customer interaction and provide better customer service using data-driven insights. Enhance and understand every customer interaction. Real-time actions Start delivering a better experience. You can automatically collect customer behavior data across all channels from day one - without any custom development. Each customer interaction can be viewed under a single customer profile. Visual dashboards allow you to analyze customer journeys and tracks. Deep dive into the reasons behind with Dataroid's data lake and out-of-the-box analytics reporting. Real-time engagement metrics can be used to improve your communication. Dataroid allows you to better understand your customers, improve digital product experience, and drive customer retention.

Visually manages all processes involving people, systems, and customers to ensure a smooth experience for both customers and staff using CRM. We provide best-practice plugin solutions that will help you add, optimize and adopt your CRM. Best practice plugin solutions that allow you to operationalise and improve internal processes, eliminate silos between teams, and prioritise activities throughout the sales cycle. The two main categories of enhancements to customer journey plugin are: enhancing the user experience, expanding template control and automation for admins. A new template to handle high-priority customer problems is available to demonstrate the new capabilities and reduce user "clicks". Intelligent one-click is an enhancement to the existing one click capabilities. It allows for greater customization of any task or activity once a template has been created.

Woopra is a Customer Journey Analytics platform that helps companies understand, analyze and retain customers. The platform is designed for optimization and growth across the entire customer lifecycle. The platform uses individual-level data to generate aggregate analytics reports that provide full lifecycle insights and bridge departmental gaps. Woopra's proprietary tracking technology tracks your usage across your website and mobile apps. The platform also offers 51+ integrations with partners like Salesforce, Marketo and Intercom. This allows you to seamlessly unify disparate data points across tools or teams.

All the tools you need for growth. DataFinder, a BytePlus DataRangers product, helps you create experiences that convert more users. Get to know your customers better. With industry-leading analytics, A/B Testing and messaging capabilities, you can make data-driven decisions. To improve your users' experience, discover how they interact with your offerings and encourage them to take action. You can identify and analyze users based on their behavior or actions and compare them with one another to determine key drivers for retention, conversion, and more. DataRangers' Multi Path Funnels allows you to visualize the steps users take to complete a task. This allows you to pinpoint areas where drop-offs are and can customize them to help with conversion. To find out what factors contribute to user retention and which ones ensure they return, break down product features.

You can easily optimize your website for maximum conversions by gaining real-time insights into the behavior and preferences of your visitors. Hubalz allows you to visualize the user journey of your website. Our platform tracks each user action, and gives you a clear picture about how visitors interact with your website from their first to their last click. Our website tracking system records user actions without relying upon cookies. The process is fully automated, so you don't need to write any code. Hubalz provides heatmaps of each page so you can see what your visitors are looking at. See what catches the eye with heatmaps and scrollmaps. Create your funnels without code in just 5 minutes. Use page views and button clicks to create funnel steps. Visually see where dropoffs occur. Filter by dropoffs and examine why the dropoffs occurred.

Webmaxy Analyzer is a user behavior analytical tool that provides an in-depth analysis of your website visitors. You get various functionalities, like session replays, heatmaps, form analysis, surveys & polls, funnel view, and user insights. By analyzing qualitative data, you can understand your customers better and improve your website conversion rate. With Webmaxy Analyzer, you can make data-driven decisions and refine your business strategies accordingly. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decision. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates. Top Features- Behavior Analytics Session Replay Heatmap Form Analyzer User Insight

Platform for customer intelligence data that helps brands analyze user behavior across multiple channels. Analyze data quickly and accurately. AI and ML solutions can help you identify customer behavior patterns to make informed decisions. B2Metric integrates with a wide range of sources, including databases that you use most often. Optimize your retention strategy by predicting churn in customers and taking preventive action accordingly. To enable targeted marketing, categorize customers based on their characteristics, behaviors, and preferences. Optimize marketing strategies by leveraging data-driven insights. This will improve performance, target, personalization and budget. Optimizing touchpoints and tailoring your marketing efforts will help you provide unique customer experiences. AI-based marketing analytics to reduce user churn and increase growth. Advanced ML algorithms can identify customers at risk of churning and develop proactive retention strategy.

Implementing one-line code is easy. All user events, such as clicks and page changes, can be retrieved. You can track user experience parameters such as load times, crashes and API latencies on a per-user basis. Later, you can configure KPIs. Active lists such as the trial, true evaluations, and users of losing interest can be created. You can use powerful filters to find users based upon advanced parameters. For example, which users have used or have not used certain features, or who are from particular geographies. The application should not contain any intrusive announcements. Increase feature adoption, subscription conversion, and onboarding success. Encourage users to adopt new features and premium features by offering an inbuilt call-to-action option. Net Promoter Score (NPS), is a great indicator for user perception. Monitor customer sentiments by using the publish and forget in-product NPS. The rules that trigger the feedback request increase the response rate.

Actionable Chatbot & Voice Analysis. Optimize Response Effectiveness. Understanding user behavior. Enhance User Satisfaction, Engagement and Monetization. Increase customer service chatbot response effectiveness. Increase conversions in Commerce Chatbots.

Make shapes and diagrams. Easy-to-create charts and diagrams can add color to documents, presentations, websites, and other media. It's easy to do it all. You can easily create charts, layout diagrams, and flow charts. Then, you can add them to other documents, or embed them on a site. Comment? Comment on a shape box or text box to add context to your discussion. You can send an email notification by adding another person to a comment. Access anywhere, anytime. All your drawings are automatically saved to Google Drive. You can access them from anywhere, on any device.

Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.

Cacoo by Nulab, an online diagram software, is trusted by over 2 million users. Cacoo allows modern teams to create wireframes and flowcharts, organization charts and mind maps. This facilitates collaboration and productivity. Integrations are available with top apps like Dropbox, Google Drive and Confluence.

Software Ideas Modeler is a vital tool in software engineering. It is a CASE tool with many features that can assist you in software design using different diagram notations and modeling tools. Free access to our UML modeler and ERD designer, flowchart creator, wireframing tools and BPMN editor. The diagramming modules can be tailored to specific tasks within a particular domain. You can design your software or key parts with tools such as UML diagrams. Our CASE tool allows you to communicate your design clearly with the help of documentation and glossary modules. Depending on your preference, professionally process the user requirements using Advanced Use Case Analysis or User Stories. Code analytic tools are available for many programming languages. Generate source code scaffolds and code parts with source code generators. You can also use custom code templates.

Xmind is a powerful and versatile mind-mapping tool designed for individuals, educators, teams, and businesses. It features AI assistance, robust diagramming capabilities, and offline functionalities, making it ideal for personal brainstorming, project management, and organizational planning. Its user-friendly interface, professional templates, and advanced customization options ensure users can create detailed and visually appealing diagrams easily. By integrating essential tools and enhanced maps, Xmind helps users effectively organize and visualize complex information, ultimately improving productivity and creativity. Key Features: - Variety of diagram structures, including Mind Map, Org Chart, Timeline, Fishbone, Matrix, and more - Enhanced diagramming tools, with customizable styles and themes - Data management and integration - Comprehensive export and import options - AI-enhanced brainstorming and mind mapping - Real-time collaboration and cloud storage

There are many containers and shape templates that can be styled. Flowchart Designer 3 allows you to create a flowchart in just a few minutes. You can create a flowchart in minutes with Flowchart Designer 3. It has many features, including basic shapes that are free to use and more shapes you can purchase. You can also drag and drop images from your finder and perform unlimited undo/redo.

The BryterCX journey intelligence platform provides visibility into customer journey management solutions across channels. It also identifies friction points that can lead to negative customer experiences. BryterCX's Journey Intelligence™, a platform that uses AI and machine learning, provides users with powerful journey insights that reveal clear business opportunities. Patented, proprietary journey insight technology. Easy to use visualizations of metrics and alerts. You can easily monitor, measure, and manage every aspect of customer journeys across multiple channels.

Manage journeys efficiently, save time and make better decisions based on data to drive customer loyalty. Convert workshops into journeys with a click of the button. Create and manage journeys by using our examples, or create your own. Our persona-integrated DEI feature searches for biases affecting your journeys. Based on customer and business requirements, make better decisions. Enhance your journeys by incorporating all of your research insights, metrics and recommendations. Watch your team collaborate in real-time, and provide feedback within the context your project. All your data and insights are accessible via a central hub with search functionality.

Intelligent Journey Orchestration, a data-driven marketing strategy, mirrors customer behavior across all channels to provide true one-to-1 personalization throughout the customer journey. Marketing used to drive the customer journey. We live and work in a digital world that puts customers at the center of everything. It's no longer enough for businesses to meet customer demand. Businesses must also find ways to anticipate customer needs and respond to them before they are expressed. Companies that place customers at the heart of all they do are likely to earn customer loyalty. Marketing departments are judged on their ability to acquire customers, upsell and cross-sell, as well as build customer loyalty and retention over a lifetime. Businesses have known for a long time that these activities are merely a scattershot, best guess marketing approach.

UXPressia is an all-in-one online solution for understanding customer, user, buyer, and employee experience, engaging teams, and driving successful digital transformation. Visualize your customer journeys, create personas, and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate with you in real-time. Identify relations between your mapping initiatives, and set up a team library for the team to store and reuse components and files to achieve consistency across all projects. Export designer-quality maps and personas and present them right from your browser online. Use one of 120+ ready-to-go templates for 10+ industries to start working on your project in no time. Training video & demo sessions on request | Help Center | Free guide and other materials, live events on personas and journey mapping | Support | Per-contributor price (Viewers are free of charge).

Don't waste time with sticky notes or journey mapping tools. They won't help you discover the unscripted behavior that occurs in the real world. Our customer journey analytics software shows you the real paths customers take as they interact with your company over time and across touchpoints. The quantitative metrics you measure are driven by real-time customer behavior, such as revenue, customer lifetime value and CSAT. Pointillist, unlike other customer analytics software, allows you to connect customer interactions with business goals in seconds. This is a significant improvement over other solutions that can take days or weeks. Customers expect personalized experiences based on their preferences and past interactions. Pointillist allows you to engage customers at the best points in their journey, in real-time and through the most effective channels.

The wizard makes it easy to create your journey maps. Follow the steps to create your maps quickly and easily. You can easily share completed journey maps with multiple stakeholders. You can view reports in presentation mode and save completed maps to pdf. You can collaborate with your peers and stakeholders to solve real customer problems using your journey maps. You can easily collect and report Voice of Customer feedback. Mapovate's seamless integration to KnowledgeTRAK makes it easy to create and run surveys. All your customer touchpoints can capture VOC feedback across all interaction channels. Your Customer Experience Journey Maps will show you the results in real-time!

Smarter analytics can help you optimize your customer experience. You will be able to quickly attract, engage and convert customers into loyal customers. With behavior data views that range from individual sessions to multi-channel journeys, customers can be understood at multiple levels. Visualize the customer journey across channels and every touchpoint that could influence a purchase decision. Get recommendations on how to get customers back. Collect data at the page, session, and visitor levels. This will show you which fields customers have abandoned, how long it takes to complete a task, how many times they repeat an action, and much more. Target messaging based upon customers' online behavior to guide customers with personalized, engaging experiences. Understanding why a campaign fails or succeeds allows you to quickly optimize the experience to increase engagement and reduce the time spent on creating problems.

MindMaster is a professional, flexible, and user-friendly mind mapping tool. MindMaster is available on multiple platforms including web, tablet, mobile and mobile. You can create mind maps from any platform and access them from every one. This collaborative mind mapping tool makes it easy to work with others. You can choose the right structure, style, theme, or color to express your ideas. You have endless options to customize your mind map.

User behavior analytics at your fingertips! Track the flow, conversion metrics, as well as important events throughout the user journey. This is the simplest and most useful analytics you will ever get. It's easy to get real-time and overdue analytics for your users. With in-depth and focused insights, you can discover your users' needs. It is easy to export user analytics data for your consideration. You can set up alerts for user actions that you want to monitor. You can control the pages you want to control through funnel analysis. Find out the exact location of your users on your website pages, their demographics, and their interests. You can control the traffic to your product and the engagement. You can use funnel analytics to track how many people visit your desired page and take the desired action. It allows you to visualize your funnel stages more clearly and it can also help you identify user drop-off.

Marketing, sales and service: BSI CX helps you find, win, retain and understand customers. Perfect customer journeys can be designed, executed and optimized. All of it is cross-departmental and personalized for each customer across all touchpoints. It's fully automated for exceptional and emotional experiences. BSI makes personalized customer management possible at all touchpoints. Your customers will always be able to tell you at what stage of their lives they are. Everyday life is the best trigger. BSI's trigger-based approach allows you to respond quickly to relevant events (life) and tell your customers the right story.