Mapovate Description

The wizard streamlines the creation of your journey maps, allowing you to effortlessly follow a step-by-step guide to develop them. You can quickly share finished journey maps with various stakeholders and view reports conveniently in presentation mode, with the option to save and export completed maps in PDF format. Collaboration is made easy as you can share feedback with colleagues and stakeholders to address genuine customer issues directly on your journey maps. Gathering and reporting Voice of Customer insights is a seamless process, complemented by the ability to create and distribute surveys at the click of a button through Mapovate’s integration with KnowledgeTRAK. You will be able to capture VOC feedback across all customer touchpoints and interaction channels, making it easier to visualize results in real-time within your Customer Experience Journey Maps. This comprehensive approach ensures that every aspect of the customer experience is considered and improved upon.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Ethos Integrated Solutions
Headquarters:
United Arab Emirates
Website:
www.mapovate.com

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Mapovate Features and Options

Customer Journey Mapping Tools

Action Management
Collaboration
Customer Profiles
Data Import / Export
Surveys & Feedback

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